High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was only a momentary lapse of concentration that meant I didn't get 100%. I just think the multiple choices were too easy by far and that, possibly, a bright 5-year-old could get a certificate. Sorry :-(”

Helpful Report

Posted 7 years ago

Hi Midge, thank you for your review. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“The scripts were fine, the linking of principles and the 12 stages helped as it was initially confusing as it did not easily follow. the multiple choice test was maybe too easy as there seemed to be two options that were not applicable.”

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Posted 7 years ago

Hello Jonathon, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users to help make this course better for our customers. If you'd like to contact us with any suggestions, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk Many Thanks, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“I wanted to play back from half way but it was a bit hard.”

Helpful Report

Posted 7 years ago

Hello, thank you for your review and comments! If you ever want to review the material on any part of the course, simply log back in (with your login details) and select the module that you want to playback. Then click "Previous" in the modules until you've reached the pages that you want to review. I hope this helps, but if you encounter any issues, do feel free to contact us directly so we can assist you. You can reach us on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. All the best, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“Did not receive my certificate can you please send out”

Helpful Report

Posted 7 years ago

Hi Matthew, thank you for your review. I am sorry to hear that you haven’t received your certificate. I have emailed you directly to arrange for a replacement to be sent and I have also emailed you a digital copy whilst you are waiting. In the future, if you contact us direct on 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with any issues, we will be able to resolve immediately! Many thanks, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“The course is similar to many others I have experienced and was acceptable, but some of the assessment questions were quite insulting in the multiple choices given.”

Helpful Report

Posted 7 years ago

Hello, thank you for your review and feedback, we really appreciate your comments! I'm so sorry to hear that you found some of the assessment questions insulting. That isn’t our intent at all and I am keen to look into this further. If you could please let us know what course you took and which questions you found insulting that would be really helpful. I can then investigate the matter and keep you up to date with any progress. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. Many thanks, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“prefer to have some one talking about this subject then test at end”

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Posted 7 years ago

“Very monotoned and lots lf repeated information”

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Posted 7 years ago

“Several questions didn't load properly. I had to refresh those pages several times. I also don't see why paragraphs loaded with the audio. It took arduously long.”

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Posted 7 years ago

“Course was slow to go through slides. After completing the first two courses in demo mode (thank you), and I then bought the course, it gave me a separate log-in which means I had to do the whole course again. I now have three log-in's e.g. ianmilne69@yahoo.com; ianmilne69@yahoo.com1; ianmilne69@yahoo.com2 I did not like explanation on risk assessments, it will not help the person understand hierarchy, best show them one of the many diagrams from elimination to PPE. I would of preferred more helpful information on the different controls e.g. safety nets, fall arrest, lanyards and harness fix points with drop distances - so people understand the concept of work at height and controls to be used not - go find out yourself. I do like the exams though, even though many had to make me think really hard as potential of double meanings. Thank you”

Helpful Report

Posted 7 years ago

Hello Ian, Thank you for your review! I have passed on your comments to our content team who audit the courses regularly, they will look into expanding on explanations and perhaps including some diagrams which could benefit future users. With regard to the demos, if you purchase the course while signed into the demo through the links, it will unlock the rest of the course for you. If you are not able to do this, you can always just call us and we can link them together for you, that way you do not need to complete the first part of the course again. The system will always create brand new logins for new purchases in case you are buying for someone else. I hope that helps explain things a little but if you do have any other queries, please don’t hesitate to contact us 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Thanks again, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“I did notice that you advocate the use of "coloured chopping boards" but show that its OK to cut fish on a white board!!!!”

Helpful Report

Posted 7 years ago

Hi Mark, Thank you for taking the time to leave us a review. We have raised this with our content team and have emailed you privately to solve this. Thanks again, Abby Eden (Customer Support, High Speed Training)

Posted 7 years ago

“The sound kept going on & off”

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Posted 7 years ago

“Levels were easy to go through however when I came to the questions at the end I had to restart a couple of times, not sure if it was my laptop playing up or the questions, selected an answer and the screen froze and then chose a totally different answer!”

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Posted 7 years ago

Hi Amanda, Thank you for taking the time to leave us a review. It does sound like it may have been an issue with your internet speed. I can see that you have completed your training and your certificate is on its way! If we can help with anything just let us know. Many thanks, Abby Eden (Customer Support, High Speed Training).

Posted 7 years ago

“no downloadable certs”

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Posted 7 years ago

Hi Jason, thank you for your review! You can actually download your certificate as soon as you complete your course. You just need to go back into your account after completing the course, and you will see the option to download your certificate. I have emailed you a copy of your certificate for your convenience. If you need anything else, don’t hesitate to get in touch with us directly. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“Choisir un autre format qu'on puisse faire un copier coller pour traduire plus facilement. Cordialement”

Helpful Report

Posted 7 years ago

Bonjour Karen, Thank you for your review and comments. At the end of each module there is a Module Summary, which you could always note down to help you in the future. I always find that writing down information as you go is a great way to help you retain the information! Just in case you didn't know, even after you have completed the course and passed the test, your login details will remain valid for 12 months so you can login again in the future if you need to refer back to the course material. To do this, simply log back in (with your login details) and click "Previous" in the modules until you've reached the pages that you want to review. I hope that helps but please feel free to contact our Support Team on 0333 006 7000 or support@highspeedtraining.co.uk if you want any further information. We're here Monday through Friday, 9am - 5pm. All the best, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“i dont feel like online training is a great way for me to learn to my full potential. I would have preferred to have had someone come and talk to me with reading material so they could answer any questions I have and also go a bit more into depth and explain things a little clearer. It was also quite a dull way of learning and didn't keep me interested in any way.”

Helpful Report

Posted 7 years ago

Hi Keira, thank you for your review and feedback, we really appreciate your comments! I'm so sorry to hear that you found online training wasn’t for you. We do have a support team available from Monday to Friday from 9am to 5pm so if you ever do decide to give online training another try, and you would like some clarification on the material, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. All the best, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“some slides would be blank untill she was half way done speaking.”

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Posted 7 years ago

Hi, thank you for your review and comments. I’m so sorry to hear you had problems with viewing the course. It does sound like it may have been a problem with the internet connection or with your caches. If you go back onto your course to review the material, and you find yourself experiencing the same issues, please do call us on 0333 006 7000 and our Customer Service team will be able to assist you. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“The course had enough basic information. But my main concern is that every single photo used to portray a moving and handling situation showed really poor people manual handling. I am not sure if this was on purpose or not. Either way, if this is a new subject to people, they may look at those pictures provided as a source of reference. Every single one of them had poor and dangerous practice being shown.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review - your feedback is greatly appreciated! I have passed on your comments to the relevant team so they will be able to review these images. Thank you for bringing this to our attention. If you need anything at all, please don't hesitate to get in touch. Best regards, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“There were a number of anomalies and conflicting advice given in the training session which I undertook as an opportunity of a refresher. For example, under Goal setting - struggling employees would not be working at level 5. Performance management/disciplinary is completely separate from performance appraisal and issues of poor performance should be addressed at the time not addressed after waiting for the appraisal date. Utterly confused as to why you would introduce understanding disciplinary procedures at all during this training.”

Helpful Report

Posted 7 years ago

Hello Lynn, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to look into. We are currently reviewing all of our courses to keep them relevant and up to date so I have flagged your comments with our team to look into this ASAP. All the best, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“question 19 is very ambiguous as an employee would have more knowledge within their work environment whatever their age or physical state than a person who is coming into the work environment for potentially the first time.”

Helpful Report

Posted 7 years ago

Hello, thank you for taking the time to leave us a review. I have sent you an email to follow up on your feedback. If you have any further information about this question, please don’t hesitate to contact us directly! Kind regards, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“Everything was fine”

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Posted 7 years ago

High Speed Training is rated 4.7 based on 28,634 reviews