High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

Write Your review

Tell us how High Speed Training made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The system kept freezing and the next question wouldn't load. However this also happened during the final test. Luckily when it did come back it had gone back to front page and the saved my progress. But It was very frustrating.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review. I am very sorry to hear you had problems with the course freezing. I will have a look into this for you as I can imagine this was very frustrating when you were trying to complete the course. I do hope you enjoyed the course content and congratulations on passing! Your certificate will be posted out in today's first class post. If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 6 years ago

“I know but the problem is not with coarse , I haven’t received my certificate that’s all thank you for everything”

Helpful Report

Posted 6 years ago

“It's verey helpful but you have to give a options to full review of the lesson now I can't see again the lessons which I pay”

Helpful Report

Posted 6 years ago

Hi Jose, thank you for your review! I’m happy to hear that you found the course helpful. You can review the course so please don’t worry! Just in case you didn't know, even after you have completed the course and passed the test, your login details will remain valid for 12 months so you can login again in the future if you need to refer back to the course material. To do this, simply log back in (with your login details) and click "Previous" in the modules until you've reached the pages that you want to review. I hope that helps but please feel free to contact our Support Team on 0333 006 7000 or support@highspeedtraining.co.uk if you want any further information. We're here Monday through Friday, 9am - 5pm. Kindest Regards, Kaz, (Customer Support, High Speed Training)

Posted 6 years ago

“Difficulty of assessment out of step with the course content - some questions based on minor pieces of information which are not given much (if any) importance in the course slides. Would be more useful if the course could be tailored to the specific individual company's anti-bribery policy.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review and feedback! I have passed your comments onto the relevant team, this is hopefully something we can look into changing for our future courses. If you would like to contact us directly about this you can call us on 0333 006 7000 or email support@highspeedtraining.co.uk Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“The course rarely referred to early years, which is my profession”

Helpful Report

Posted 6 years ago

“It is a very long and dry course H&S Level 3. Hard to maintain interest.”

Helpful Report

Posted 6 years ago

Hello Mairead, thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was long, dry and you found it hard to maintain interest. The Level 3 Award in Health and Safety in the Workplace course is a very in depth course and covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you would like to discuss this further, please don’t hesitate to contact us on 0333 006 7000 or support@highspeedtraining.co.uk Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“I think the time taken was underestimated, I could not see the documents on the links (might be an internal issue) please can you send me these documents, the programme kept making me reload when I left it for a while.”

Helpful Report

Posted 6 years ago

Hi Christopher, Thank you for your review and your feedback, we really appreciate it! I am so sorry that the links weren’t working for you. We are aware of this problem, and believe it is a browser error. We are looking into this and hope to have this fixed soon. I will email you these links directly as requested. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 6 years ago

“Nothing! Best ever!”

Helpful Report

Posted 6 years ago

Thank you so much for your review and kind words! I was just wondering if you are happy to possibly revise your star rating, as 3 Stars, or less, is considered a "Negative Review". To do this, please refer back to the "Congratulations" e-mail that you received when you finished the training. If you re-review the course it will change your star rating. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks in advance and have a lovely day. Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“Some of the information is out of date i.e. - 1. Applying for a statement of SEN . This is now an Educational Health Care Plan (EHCP). 2.SA & SA+ is now referred to as SEN Support (K) 3. The LEA funding the Educational Psychologist. This is now funded by the school A lot of useful info as well”

Helpful Report

Posted 6 years ago

Hello, thank you for your review! I'm glad you found a lot of the information useful! I have passed on your feedback to our content team and they will have a look into this and amend the course information where necessary! There is a new version of this course due to be made, so this will definitely be getting updated! Thank you for passing this onto us! If you need anymore information, please don’t hesitate to contact us directly on: 0333 006 7000 or support@highspeedtraining.co.uk Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“some of the information on this training session is now out of date as in regards to the fact that you can no longer get statements and that these are now called EHCP. Also the LEA no longer cover the cost for these tests. apart from this the I have found the rest of the course very helpful and informative.”

Helpful Report

Posted 6 years ago

Hello Tina, thank you for your review, we really appreciate all kinds of customer feedback! I’m glad to hear you found the course informative and helpful. I have passed on your feedback to our content team and they will look into the information you found to be out of date and amend the course where necessary. There is also a new version of this course in the pipelines, so this will definitely get sorted! Thank you for passing this onto us! If you need anymore information, please don’t hesitate to contact us directly on: 0333 006 7000 or support@highspeedtraining.co.uk Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“Some of the question are misleading and are not clear in my opinion”

Helpful Report

Posted 6 years ago

Hello, thank you for your feedback on the course. I’m sorry to hear you found some of the questions misleading and not clear, that isn’t what we want our customers to take from the courses. If you would like to discuss this further, please don’t hesitate to contact us on 03330067000 or support@highspeedtraining.co.uk we are available Monday to Friday, 9am-5pm! Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“I felt that the exam contained several questions with ambiguous "correct" answers. There were multiple times where it could be argued that one or more of the options provided might be correct.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review and feedback. I’m sorry you feel that way about the course! I have passed on your comments on to the relevant team for feedback to see if there is anything we can do about this for future users. I do hope you enjoyed the course though! Thank you again. Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“The link to Scottish Food regulations / legislation does not work”

Helpful Report

Posted 6 years ago

“Writing loads too slow so unable to move on to the next page. Very time consuming for a fast reader.”

Helpful Report

Posted 6 years ago

Hi Mollie, thank you for your review! We really appreciate all customer feedback. I'm sorry to hear you felt it was too slow, we are always aiming to improve our courses so I will pass your comments on to the relevant team. Just so you know, you can click on the "cog" symbol which gives you the option to speed the course up. Thank you again! Best regards, Natasha (Customer Support, High Speed Training)

Posted 6 years ago

“there was a lot of very interesting information throughout the modules, with a considerable amount of up to date inforation and legality information , however the final exam is quite laughable as there is very little of the pivatal information questioned in it.. i myself got tow questions wrong in your exam, due to myself misreading the quesions. i have completed previous level 2 exams using other companies and they have a 48 question exam to prove your knowledge and use less tactifull questions to catch people out... all in all i would rate your version of the he course 7/10.... however i am happy that i passed kind regards.”

Helpful Report

Posted 6 years ago

Hi Josh, thank you for your review! I am sorry to hear that you felt the end of assessment questions were easy to misunderstand. We really do try and make our training as accessible as possible for all of our learners. The main aim of our end assessments is to make sure the learner has taken on all of the information in the course, and we don’t want to catch anyone out with complex questioning but we do try to test the learners knowledge. I will however pass on your comments to the relevant teams, as we do really appreciate feedback from all of our customers. Congratulations on completing your course! Best regards, Nikki (Customer Support, High Speed Training)

Posted 6 years ago

“No sound to test station.”

Helpful Report

Posted 6 years ago

Hello Richard, thank you for your review. I am very sorry to hear that you had audio problems, was it that there was no sound during the end of course assessment? The course itself has full audio however I'm afraid that the assessments currently don't and we are aware that this is something we need to look at improving. I do hope you enjoyed the course content itself and if you do have any further feedback, please don't hesitate to contact me on 'support@highspeedtraining.co.uk'. All the best, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“still waiting for certificate! been two weeks!”

Helpful Report

Posted 6 years ago

Hello, thank you for your review! I'm so sorry to hear that you haven't received your certificate. I have sent you a private email so we can get this sorted for you as soon as possible! Kind Regards, Kaz (Customer Support, High Speed Training)

Posted 6 years ago

“When answering incorrectly on the assessment, towards the end I should be able to know where I went wrong and why. A quick explanation would help me to understand and learn from it.”

Helpful Report

Posted 6 years ago

Hello Quynh, Thank you for your review! We are in the process of changing all of the assessments into a format whereby they do provide feedback to the learner on why an answer was wrong. This will be introduced into all courses over the next few months! If you need anything in the future at all, please don't hesitate to contact us directly. All the best, Sarah (Customer Support, High Speed Training)

Posted 6 years ago

“nothing went wrong”

Helpful Report

Posted 6 years ago

“In the final section of the training under employee responsibilities it implies amongst other duties that it is the responsibility of the employee to ensure that there are sufficient staff numbers. Surely this should be the responsibility of the employer as employees do not have control over this?”

Helpful Report

Posted 6 years ago

Hello David, Thank you for your review! We really appreciate feedback so we can try and improve our courses! I have passed your comments onto the relevant team who advise they will check the wording of the slide and alter it to be clearer for future users. If you need anything in the future at all, please don't hesitate to contact us directly. All the best, Sarah (Customer Support, High Speed Training)

Posted 6 years ago

High Speed Training is rated 4.7 based on 28,634 reviews