Hobby Lobby Reviews

2.0 Rating 350 Reviews
21 %
of reviewers recommend Hobby Lobby
2.0
Based on 350 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5

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Hobby Lobby 2 star review on 22nd March 2024
Connie
Hobby Lobby 5 star review on 9th July 2022
Fahti H.
Hobby Lobby 5 star review on 9th July 2022
Fahti H.
Hobby Lobby 1 star review on 12th February 2022
Camping Hints And Tips
Hobby Lobby 1 star review on 3rd October 2021
Anonymous
Hobby Lobby 1 star review on 26th May 2021
Chelsa Moore
Hobby Lobby 1 star review on 26th May 2021
Chelsa Moore
17
Anonymous
Anonymous  // 01/01/2019
I was with friends buying wooden boxes. There’s was $12 and mine was $26. And I went to the back to see if they had more of the $12 boxes because I don’t want to pay $26 for a WOODEN BOX, and they said they didn’t have any which they totally did. This box had an ugly wierd metal handle and had no color and was smaller. And it was 14$ more.
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Posted 14 hours ago
While I like the products and prices, I have a complaint about a particular employee at the store located in the Landmark Plaza in Alexandria VA. Deborah is a cashier and on several occasions I've seen her be rude and unhelpful to costumers. I recently noticed acts this way to non-Americans or those that speak another language other than English. If there were a convenient store, I would stop shopping at Hobby Lobby
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Posted 20 hours ago
So I usually go to a different store for my art supplies, but I was visiting a friend and decided to check out the Hobby Lobby in her town of Mt Dora. We each had an arm full of things we were going to buy and made our way up to the cash registers. To our surprise there was only 1 register open even though there was 3 people in line ahead of us and one behind us. Three other workers were around the registers stocking. No one said anything as we stood there waiting. Finally we put our things down and left. What has happened to customer service? I’ll stick with Micheal’s.
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Posted 3 days ago
3/22/24 I was in the Paris Store today I was headed to check out one of the store clerks yelled that another lane was opening up for everyone to hear I was heading right there to the lane that was opening up I was literally right there all I had to do was put my items on the counter when the clerk that yelled the lane was opening she literally stopped me and said ma’am you will have to wait because I told them talking about another customer that was in the first lane they could come over the this lane. I stood there while a couple with a buggy full of items with a child that was climbing out the buggy come all the way from the first lane over two or three lanes I only had 3 small gift bows in my hand the clerk said “ sorry ma’am but that’s store policy” I then moved over to the first lane because it had no wait at that time I ask the guy clerk what was the ladies name that yell another lane was opening up he said he didn’t know her name I was very upset that i was treated that way he literally said that didn’t make any sense I started to just leave my items and walk out but I didn’t. I said it’s because I’m BLACK!! and the other customers were WHITE!!! and I was VERY VERY OFFENDED!! so before I left the store I went to the clerk to ask her what her name was she said SUSAN I was looking at her store badge not only did I see her name on her badge but she was also the Manager this happened at the Paris Tx store now I have been in retail before for several years and the way I was treated today was uncalled for and very inappropriate I told her I was going to make a online complaint and I was going to call the corporate office on Monday morning all she did was stand there with a fake “IM SORRY” I told her I’M SORRY TO!! but you will be getting a compliment online TODAY & a corporate call on MONDAY. This how Black people are treated In the Paris Store.
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Posted 6 days ago
Let talk about bad. We definitely don't need you in USA or in this plane.....Just close the door.
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Posted 6 days ago
Disappointed in customer service and the manager during recent visit to purchase yarn on sale for 30% off ALL yarn. I asked a very sweet lady in that dept if a box set of yarn was included she said yes. The cashier called her and got confirmation, and said sorry, it was her mistake, but to let me have it because she had told me it was. but the cashier told her front end supervisor who yelled NO! It's not, then called the store director and told her, and was told NO its not. I walked out after telling the two up front to keep my basket full of stuff. I'll go to Michael's. I only gave more than 1 star for the sweet lady who works back in that department, who sadly will probably get the blame. I'd give zeros to the two girls up front and the manager who allowed this kind of customer service. I worked in public 40 years old school ways...keep customer happy so they will come back again. The signs hanging up says ALL YARN 30% off. No mention of any exclusions. My daughter was so angry about it, she almost took her $51 yarn purchase back for a refund. Guess Hobby Lobby Abilene can afford to lose customers. Very disappointing shopping trip after driving 25 miles to shop with granddaughter who loves to crochet. I called corporate and got an apology. That's all.
Hobby Lobby 2 star review on 22nd March 2024
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Posted 6 days ago
I went to make a return today and the store was very busy with 2 checkout cashiers. I was in the shorter line unknowingly it was not the return line. Some person in charge told me to get in the other very long line instead of just allowing me to return my item at the line I was currently in. After about a 20 minute wait in the return line, the cashier Karen G was very rude and sarcastic asking me if there was anything wrong with my return. I asked her why she needed that info because the store tags were clearly still on the merchandise. She got very snippy and went on to explain why. If I was so rude, sarcastic and snippity to my customers in my profession I would be fired. Be careful at the Hobby Lobby at 9955 Triangle Blvd Naples, FL. Very nasty people work there.
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Posted 1 week ago
I wasn't in my lunch time. I went to the Hobby Lobby at Oakley at Argyle Center Jacksonville Fl. It was nobody in the cashiers only one requesting help and the customer she was taking care have many items. Then was a clerk walking around simulating fixing things that was not me to be fixed. She looked at me I thought shw is going to open but not keep doing nothing, she anseer the phone ans look around ignoring. I was in the expectation if she is going to help since I'm also have a lot items too nd there was more people behind me. She didn't s She don't address me and she keeps fully around in the area. Doing nothing when people are waiting. I come in my lunch time. I Left the basket snd leave there at least now she has something to do. And this is really wrong because it isbsomebody available and you there why you do that. And you see people are line. To a craft store customer service n3ed to be a mayor thing. You need to feel Welcome and and people buying in these place are created ipeople that delight to enjoy the time there to do different things. I leave frustrated
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Posted 1 week ago
The manager’s at the Chulavista store makes me UNCOMFORTABLE every time I shop there! I’ve shopped for picture frames and flowers, and I’ve noticed that I’m always always always been followed by the African American manager and the Hispanic heavy set manager in the glasses! This is truly EMBARRASSING TO ME! I AM NOT A THEIF! MOST OF THE WORKERS ARE THIEVES AND HAVE THEIR FAMILIES AND FRIENDS COMING AND TAKING THINGS. I HAVE witnessed it many times, next time I’m going to videotape and put it on social media!
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Posted 1 week ago
Hate to see it is turning into a home decor store and cutting way way back on crafts as a customer thus is really sad I quess will have to start shopping Micheal's
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Posted 2 weeks ago
Very poor customer service. Waited in a line of 13 customers ( only 1 register open) only to be told I have to go to another line to make a return transaction. When I asked why other store associates weren't called to open more registers the response was " sometimes people won't come to open another register when called" really? Is that good customer service? I stood in another line ; the correct line I was told to complete my return. I have been a good and loyal customer to this Berlin, Vermont store since its opening but I can buy the items I shop for at other stores near me. I'm done with the disrespect I felt today at your store.
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Posted 1 month ago
I went to buy a car charger and exchange a head light that only work for to seconds and shut off. When I stated that I wanted to exchange the head light, I was asked for my receipt. I told the guy that I don't have my receipt but it's in your computer with a warrant. A young lady butted in and said I have to have my receipt. I told her it's in her computer will you bring it up? Very un-corporate employees. I left the car charger on the counter and walked out for the last time you all will see me in the Georgetown store. They are not there to assist their customers/ME. The receipt and and the 3-year warranty is on file. They were too LAZY to look it up. My address and telephone are on file (UNACCEPTABLE). Thank you for your time!
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Posted 1 month ago
Great job in the framing department of the Visalia store. Paul goes above and beyond helping one with getting the art or photos framed in exactly the manner wanted and needed. His knowledge base supports the decision making process when it could be easy to simply take over. All framing departments should be run like Visalias with Paul in charge. An exemplary employee in all regards!
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Posted 1 month ago
Albany Oregon store would not open the door into the mall making everybody walk in the rain what is with this you lose in business You people are running a business you need a smart up
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Posted 2 months ago
I purchased a cotton candy machine at Mount Dora store for my daughter 7th birthday present, we tried to use it for the first time, the machine was not working. I bought it back to the store after two days I bought it. They refused to give me refunds or exchange it for another machine. I was very disappointed, although they saw my 7year old daughter was crying. They still kept her $90. I will never go back to that store again and make everyone I know stay away from that place.
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Posted 2 months ago
Ordered models online and received the wrong models, contacted them and was told I didn’t read the small print and that they can change models at will. Nothing was offered no help, no refund no exchange. Stay away from these devils
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Posted 2 months ago
The cashier I HAD WAS So RUDE... SUCH BAD CUSTOMER SERVICE.. Definitely needs to be retrained ..
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Posted 2 months ago
I love Hobby Lobby and all the products they sell. However, I just came from the North Port store, and many customers walking the store around had their dogs with them. I am highly allergic to dogs and cats; just being in the same room with them causes me to experience severe allergic reactions. When I left the store, my clothing smelled like dog, and my eyes, arms and legs were itching. I do not understand why people have this obsession with having their dogs constantly by their side, totally disregarding the unfortunate ones (like me) who cannot be near them (not by choice). Sorry to say, but I will not be frequenting the store as much as I used to. I will need to stick to merchandisers with no pet policies in place (again, not by choice).
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Posted 2 months ago
From the moment I walked into the store I was being followed and he made it noticeable. I felt very uncomfortable. This wasn’t the first time either. Next time I will be taking pictures and or videos the next time, well if I even go back. It was a very very creepy experience and he was dressed up like management. This was December 12,2023 between 2:30-3:00pm
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Posted 3 months ago
I went to Hobby Lobby the first week of December. All the shelves in the Christmas section were EMPTY! What the heck! The only items left were dish towels. What a poor excuse for a store!
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Posted 3 months ago
Hobby Lobby is rated 2.0 based on 350 reviews