“Scammed by Holden for £13 for next day delivery.Ordered parts and paid extra £13 for next day delivery. Chased Holden as package hadn't arrived only to be told their courier didn't collect the package..
Agent didn't see any reason to let me know, just quoted that the next day delivery rarely happens - the T&Cs state clearly that they take your money but don't have to deliver..
No, we are sorry, No refund..Just happy to scam customers”
I'm incredibly sorry to hear about your bad experience. We aim to provide excellent customer experience at all times, and we regret that we did not inform you of your missed courier collection. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk, please contact me at lucy@holden.co.uk or call on 01884 488488. Thank you and have a great day.