Holiday Extras Reviews

4.2 Rating 5,056 Reviews
81 %
of reviewers recommend Holiday Extras
4.2
Based on 5,056 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Holiday Extras 1 star review on 11th December 2023
M Smith
Holiday Extras 1 star review on 11th December 2023
M Smith
Holiday Extras 1 star review on 11th December 2023
M Smith
Holiday Extras 5 star review on 9th December 2023
MRCEEKZ
Holiday Extras 2 star review on 9th October 2023
Alan Judd
Holiday Extras 2 star review on 9th October 2023
Alan Judd
Holiday Extras 5 star review on 9th September 2023
Anonymous
16
Anonymous
Anonymous  // 01/01/2019
Exactly the same experience as all the other reviews, refusing to give a refund. Holiday Extras are a joke company AVOID. I made a lounge booking at Gatwick Airport for 20/05 pre COVID and took up the cancellation waiver option. TUI changed our original flights to the 22/05. I cancelled the original booking with Holiday Extras and got a full refund. Rebooked exactly the same for new flight times and they are now saying that they are not obliged to give a refund and are refusing to do so, even tho I took up the cancellation waiver The vouchers will be totally worthless when they go bust, because that's exactly where there going. Do they really think any of thier customers would ever trust them again. Get as much bad publicity out there as possible. Warn others of this immoral outfit.
Helpful Report
Posted 3 years ago
PLEASE SEE THEIR GENERIC REPLY WHICH CONFIRMS BY THEIR OWN HAND MY CASE REVIEW HERE HOLIDAY EXTRAS YOU HAVE BEEN REPORTED FOR DECEPTION TO THE GOVERNMENT! THERE WAS NO REFUND VOUCHERS SENT - ONLY A MENTION OF THEM IN ONE OF YOUR OTHER GENERIC E-MAILS . YOU WILL NOT WIN THIS CASE ITS BORDERING FRAUD NOW! I HAVE THE CONFIRMATION PROOF YOU SENT I HAD BEEN REFUNDED AND BARCLAYCARD CAN PROVE I HAVE NOT . So, is it the case whereby the left hand of your staff don’t know what the right hand are doing or are you simply intending to continue to capitalise on the vulnerability of my elderly self and Companion having sent you my NHS 111 letter proof of disability :- Theft Act 1968 - Wikipedia The definition of theft under the Theft Act 1968 is 'A person is guilty of theft if he dishonestly appropriates property belonging to another with intention to permanently deprive the other of it' BE ASHAMED . Companies such as Holiday Inn have provided instantaneous refunds to us for a higher value booking during this COVID 19. There is no excuse whatsoever for now a blatant refusal to refund when it’s clear from Facebook you are picking and choosing who to refund. Even those whose bookings are not due to travel yet - the majority sadly are like me and receiving the same deceitful responses! Utterly atrocious conduct on HE part! WARNING ⚠️ I ADVISE - DO NOT USE THIS COMPANY IN FUTURE! We have used this company for many years and always had a good service In the past . However since the covid-19 situation they have been appalling to say the least! My companion and I booked 2 reservations on 01/02/2020 for April 14 BMCYMV and BMCYWC totalling a considerable sum. These bookings were on a flexible-basis i.e so whatever the situation if it was cancelled you would get full refund paid back to card used and I have since received confirmation from the hotel our money HE took from us was never paid to them! However, 6 weeks on from being told this verbally by HE customers service representative on 27/3/20 and receiving a refund confirmation e-mail I have still not been refunded and upon writing to them further am just being totally fobbed off with them only referring to vouchers in a pathetic generic e-mail response! We are in the elderly vulnerable NHS 111 category and can never know when we can travel again if at all . HE have been sent proof of this! They are blatantly ignoring e-mail requests, have shut their phones down and illegally holding on to our monies with just a generic e-mail responses! If I don’t hear back within 7 day and that will have given them a full 6 weeks I am seeking legal action in accordance with our statutory rights and within the provisions of the consumer credit act. What they are attempting to do is illegal and I will never ever use or trust them again . This has left a bad taste in my mouth so to speak ! Despicable way to treat loyal valuable customers in my honest opinion . Edit Delete Share Reply from Holiday Extras 6 hours ago Thank you for your review, we are sorry that your holiday plans have been impacted by the Covid-19 pandemic. We apologise that your experience with Holiday Extras has been disappointing and that you are unhappy with the resolution that we have offered, The ongoing situation is a difficult time for everyone, we would like to reassure you that we value all of our customers and take your feedback seriously. Like many other travel businesses, these exceptional circumstances require us to change our usual approach to refunds to ensure that we are best placed to help customers enjoy travel in the future. We have converted 100% of the value of cancelled booking into a voucher (including any fees) which can be used in full or part against any Holiday Extras booking made in the future. Our booking terms and conditions have always allowed us to adjust our refund policy in events beyond our control and we have chosen to take this alternative approach. We are reviewing our position in light of the changing situation continuously and will update our support page accordingly. The voucher is valid for bookings and stays in the 3 years after the date of issue and you will be able to view the balance and check the validity of your voucher here: https://www.holidayextras.co.uk/vouchers.html. Vouchers do not have to be used all at once; partial payments are accepted and any unused amount on your voucher will remain and can be used against other bookings within the validity period. The voucher can be redeemed against any Holiday Extras product: airport parking, airport hotels, lounges, fast track, travel insurance, airport transfers, car hire and even UK theme parks and London Theatre breaks. We thank you for your understanding and look forward to helping you with your travel plans very soon. The Holiday Extras Team
Helpful Report
Posted 3 years ago
Twice had difficulty exiting car park after our holiday . Ask us to pay again .🥲
Helpful Report
Posted 9 months ago
Had car parking booked last year. This was cancelled due to covid 19. Holiday extras issued a voucher. I have now found out this voucher is pretty much useless. It is only valid if I book exactly the same car park as I originally did. This is of no use to me as it was booked at an airport I do not normally use. My advise to anyone looking to book any extras for their holiday is simple. DO NOT USE HOLIDAY EXTRAS.
Helpful Report
Posted 3 years ago
They might be cheap, but if anything goes wrong you can't get a cash refund, only Vouchers. This means insurance is invalid and cash is gone. I might start a service myself and take everyone's money, not provide the service and just offer vouchers for a non-existent service that expire after a few year. How they get away with this is beyond me.
Helpful Report
Posted 3 years ago
Terrible company, Booked my parking with them and still find it hard to get my money back from them
Helpful Report
Posted 3 years ago
My booking was cancelled and I’m being refused a full refund! I will never book with this company again!!
Helpful Report
Posted 3 years ago
ZERO STARS...….purchased cancellation waiver which was ignored when I cancelled my booking. At the start they acknowledged refund within 30 days by email. Later retracted and sent voucher which is worthless to me as I wont be booking again. Have reported them to Gov.uk CMA ASA TS CAB RESOLVER and now ATBA involved. Reviewed on Trust Pilot . Started a chargeback and have my case ready for small claims court should they decide to appeal. Booking re 430QI. NO REFUND RECEIVED.
Helpful Report
Posted 3 years ago
Changing t and c's to suit themselves. I want a refund not a crappy voucher i may never use . I definitely won't be using this company again!
Helpful Report
Posted 3 years ago
Because of COVID my holiday was cancelled and instead of giving me my money back, I was given a voucher that I’ll never be able to use. They are breaking the law, don’t reply to emails, can’t talk to anyone, I’ve used them so man times before but never again. Terrible customer service priming you things and not giving them! I’m calling my bank tomorrow for a xhxarge back so that will cost them moreW1
Helpful Report
Posted 3 years ago
We cancelled our holiday with TUI due to Covid-19. We therefore had to cancel our stay the night before at Holiday Inn at Gatwick Airport. I was going to change our booking until next year. But Holidays Extra couldn’t change it and had agreed on 14th April 2020 to issue me a full refund. I’m still waiting for this refund!! As I working within the legal sector and due to their T&Cs they are legally binded to issue us a full refund. I will be looking to take legal action against them within the next few days if they don’t resolve my refund. As Kasey told me at Holidays Extra they have furloughed 90% of their staff. Not my problem as I still have bills to pay and I would like the CEO name of this if anybody can share with me? As I’m starting to get angry with the way they have treated me and others customers on here.
Helpful Report
Posted 3 years ago
Daylight Robbers, The company have not provided the service I paid for, nor can they. They have changed the Terms and conditions to suit the company needs. Customers have no value apart from our money sitting in their account. They are still sitting on my money 124.00£ I’m waiting for my REFUND (not voucher). The LAW is on the side of the consumer HE, start dealing with your customers with some respect, it will serve you well if you want a future business! STOP sending stupid generic messages in response to complaints!
Helpful Report
Posted 3 years ago
I could write a whole book on this company but will just list a few complaints Illegally withholding refunds, instead issuing vouchers, ignoring CMA rules, ignoring citizens advice ignoring trading standards, changing their terms and conditions to suit themselves. Many people are being refused refunds, unless you happen to be a key worker. The law is on our side and it is just a matter of time before this thieving company go under
Helpful Report
Posted 3 years ago
Not worth one Star! Cancelled booking for hotel and airport parking for early April and was told that money would be refunded in a few days. We booked with free cancellation up to 24 hours before arrival so felt assured that the T&C’s we booked under would cover us fully for a refund. Refund was promised by email; happy with that. HOWEVER no refund processed and then received a further email stating that they had changed their minds and the refund was now not happening and we’d get a voucher. WOW- unbelievable! HE are now ignoring all our emails and any comments on social media. We are both key workers, not that that is really relevant except holiday times and booking opportunities are limited and time is currently very limited to be playing games with this company. Refund please as per the ‘free cancellation’ booking; the Marriott has not received our money from you and they would have refunded us immediately had we had a direct booking. I appreciate that vouchers can help travel companies but this money was never yours to keep! You are making lots of money from this!!
Helpful Report
Posted 3 years ago
In the last couple of times we have booked with HE. The first time everything was great. The second time we had to cancel due to the demise of Thomas Cook, tried to move the booking to March 2020 but couldn't as the same car park at Manchester Airport was not available. We had to cancel the booking and book again in different car park. We were refunded for the initial booking, all went well. This time our experience was not good. We cancelled on 15th March, the t&c's in place were free cancellation. We were advised it would be a voucher not a refund. We challenged this and was promised a cash refund on 25th March. On 17th April an email from HE went back on the cash refund and we were back to a voucher for a new booking. Not sure what worked, we emailed Matt Pack at HE and used Resolver. 5 days later we got a cash refund. To all those with unwanted vouchers do not give up. Use Resolver as they do respond.
Helpful Report
Posted 3 years ago
Please do not let this company rob you, offered vouchers which I never wanted and even tried to charge me a cancellation fee. They just answer your emails with an automated response and change terms and conditions to suit there needs. Barclays Bank were fantastic explained my situation and my money was back in my account within an hour .Please remember to delete your card details on your holiday extra account. These vouchers will be worthless if this company sinks.
Helpful Report
Posted 3 years ago
Again another previously loyal EX CUSTOMER with similar experiences to 98% of the reviews posted totally ripped off with no back up from any customer support, REMEMBER WHEN ALL THIS PANDEMIC IS OVER, and THINGS HOPEFULLY RETURN TO NORMAL, it's the companies that treat it's customers with respect and fairness that will eventually gain, which won't be HOLIDAY EXTRAS.
Helpful Report
Posted 3 years ago
DON'T ACCEPT THE VOUCHER IF *YOU* CANCELLED! They don't have a legal leg to stand on. Their argument of "we're not going to honour the refund clause of your contract because we're also not going to enforce another clause" is total nonsense. Their force majeure clause does not apply when you already cancelled. Accepting a voucher is effectively you loaning then money. They'll very likely go bust soon and your voucher will become worthless. You may then have trouble getting the money back from credit card / bank because you accepted the change from a "service" to a "voucher". For this reason in particular I implore all customers who cancelled themselves to NOT ACCEPT THE VOUCHER. Reject the voucher and insist on a refund under your terms. They cannot change the terms of an already agreed contract (however "fair and reasonable" *they* might think the change is). If they stay afloat and don't refund then apply to small claims court (easier than you think). If they go under then go to your bank / credit card. Above all, don't let them use customers as a bail-out loan fund. Refusing refunds isn't that different to price gouging!
Helpful Report
Posted 3 years ago
Avoid Avoid Avoid, what a bunch of crooks. Offered parking with full refund if needed to cancel. Holiday cancelled, so cancelled with this bunch of thieves. No refund available, just a useless voucher! Over £100 so section 75 claim gone in through my card issuer. This is one business that needs to fail, it's practices are immoral!
Helpful Report
Posted 3 years ago
Avoid at all costs!! Holiday cancelled due to Covid-19 pandemic, holiday extras offered me a voucher for my car parking. I requested a cash refund to which they responded they will issue a cash refund minus a £10.50 administration charge. this was disappointing as i paid extra in case i needed to cancel but still they were going to charge me an admin charge. After over a month waiting and many emails to them (without response) they have finally sent email stating 2our booking terms and conditions allow us to cancel bookings without issuing a refund of any kind (due to it being a 'force majeure' event, we have chosen not to do this. Instead we have converted 100% of the value of your booking, into a voucher". They have given me 18 months from date of issue to use it. So no cash refund as agreed. This is the first time that I've booked with Holiday Extras and it will be the last, i will be advising all friends and family to avoid holiday extras DO NOT BOOK WITH HOLIDAY EXTRAS, go direct to the airport, there are always vouchers for discounts and Holiday Extras are not as cheap anyway and their customers service is DISGUSTING and they certainly are NOT interested in keeping you as a return customer. STAY CLEAR of HOLIDAY EXTRAS. I have lost all my money now as my son who has autism wont go on holiday now, so that money has been kept by HOLIDAY EXTRAS, THANKS FOR BEING GREEDY!!!! AVOID!!!at all costs!!!
Helpful Report
Posted 3 years ago
Holiday Extras is rated 4.2 based on 5,056 reviews