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Holiday Gems Reviews

4.5 Rating 2,156 Reviews

89 %

of reviewers recommend Holiday Gems

Company Reviews

4.5

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 31st May 2023

Holiday Gems 5 star review on 16th May 2023

Holiday Gems 5 star review on 4th April 2023

Holiday Gems 5 star review on 16th March 2023

Holiday Gems 5 star review on 16th March 2023

Holiday Gems 5 star review on 16th March 2023

Holiday Gems 5 star review on 5th December 2022

15

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done”

Helpful Report

Posted 1 year ago

“Another great holiday booked through Holiday Gems. They never let me down. Great price excellent customer service. Have been using holiday gems for years. My go to one and only holiday company.”

Posted 3 hours ago

“Had a issue with Ryanair return flight being cancelled. Contacted Mark and he couldn't do enough to help with another Airline And at the best price. He is a great asset to your company Many thanks Graham Holmes”

Posted 5 hours ago

“Sam was excellent very professional”

Posted 8 hours ago

“Phoned for a last minute on the day holiday and Sam went above and beyond to be really helpful. Got the hotel and flights I wanted Highly recommended after this experience Thank you Sam”

Posted 1 day ago

“Hi Sam was very helpful & reassuring.”

Posted 1 day ago

“Excellent service from Stuart, very quick, efficient, and polite.”

Posted 2 days ago

“Stuart was absolutely awesome. Very friendly and super informative.”

Posted 2 days ago

“Stuart was very helpful with my booking”

Posted 2 days ago

“They are wonderful people to book a holiday with so helpful in all ways”

Posted 2 days ago

“Stuart was very helpful when it came to organising my holiday along with being polite and having a positive attitude, will recommend holiday gems to other people when it comes to booking their holidays as his service was superb.”

Posted 2 days ago

“So far, apart from being a little concerned that the booking was not made immediately at point of choosing the holiday online, the service has been great. Stuart was very reassuring that the hotel is 100% booked and came across very knowledgeable.”

Posted 2 days ago

“Just booked our holiday with Stuart at HolidayGems. Very professional and polite. Straight forward service and competitive pricing”

Posted 2 days ago

“I had such an stress-free travel experience thanks to my travel agent Stuart. He was super helpful in planning my trip, always available for my questions and made the whole process smooth. Highly recommend! His knowledge and patience were invaluable in creating the perfect getaway. Can't thank him enough!”

Posted 2 days ago

“Just booked our holiday to Turkey. Martin was very helpful, he also gave me a discount”

Posted 2 days ago

“Stuart explained all the holiday details and it was quick and easy to understand”

Posted 3 days ago

“Stuart and Charlie were a great help today sorting my holiday out, thank you very much”

Posted 3 days ago

“Great service. Martin was absolutely amazing when booking my holiday. Thank you!”

Posted 3 days ago

“Excellent service from Martin Was very helpful looking for the best deals and flight times. So far everything seems good, just Gona wait for 2nd email to download my boarding passes in the next 48 hours Thank you so much martin”

Posted 3 days ago

“We travelled for the first time with Holiday Gems last December we were very pleased with the service. The only down side was our transfer was not there when we arrived in Egypt. Your consultant Stuart is credit to your company. He is very professional and enthusiastic,he made us very at ease with our booking.”

Posted 3 days ago

“Stuart was fantastic; very friendly, professional and helpful. He’s a credit to your team. Thank you”

Posted 3 days ago

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Holiday Gems is rated 4.5 based on 2,156 reviews