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Home Leisure Direct Reviews

4.9 Rating 776 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

4.9

Based on 776 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 21st March 2024

Home Leisure Direct 5 star review on 5th March 2024

Home Leisure Direct 5 star review on 4th March 2024

Home Leisure Direct 5 star review on 12th February 2024

Home Leisure Direct 5 star review on 30th November 2023

Home Leisure Direct 5 star review on 16th November 2023

Home Leisure Direct 5 star review on 15th November 2023

Alex Chrysostomou

100

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial purchase was great, friendly team and delivered with absolutely no issues, I purchased the supreme winner table back in 2015, had a small issue with weathering which Ben sorted immediately. I will be getting a new cloth next year so will be using HLD. Staff like Ben make the difference to a company. Thanks”

Posted 5 years ago

“My wife took delivery of a slate bed pool table but was unable to check the item due to its size and weight. My wife noted the fact that the table was not checked on the delivery note. The package was carefully opened later that day to find no protective packaging inside and a scratch on the veneer. The company was emailed immediately but they ignored the initial email. The next email had a response denying any responsibility and saying they would do nothing about the damage. Stay away from this unprofessional unscrupulous business.!!”

Posted 6 years ago

“Ordered pool table for my grandsons Xmas. Ordered in nov 22 to ensure delivery. He opened gift on Xmas day only to find a small tear in cloth. No refund/repair/replacement offered as any defect must be reported in 48 hours of purchase/ delivery. Took no account of circumstances. Really poor service. Buyer beware!”

Posted 1 year ago

“Beautiful table, fast install. Love it!”

Posted 4 years ago

“Tyrone was very helpful and knowledgable . Great showrooms .”

Posted 4 years ago

“Loved the service, pool table and delivery. Just top stuff all round.”

Posted 4 years ago

“Great service, quick delivery time expected in March got it in Feb, delivery guys Phil and Duane did an excellent job at setting it all up”

Posted 4 years ago

“Excellent service, punctual, very professional and friendly guys. Phil and Duane. We are extremely happy with our new dining pool table.”

Posted 4 years ago

“Thanks to Gareth, Phil and Home Leisure Direct for our first pool table.....already played 30 games and plenty more to go!”

Posted 4 years ago

“Showrooms are fantastic, cue selection is great. Tom was really helpful! Looking forward to a bash with my new cue”

Posted 4 years ago

“Tyrone was helpful and made the purchase very easy . Thanks”

Posted 4 years ago

“Terrible customer service. Cowboys. Spent £3,500 on a premium table, yet was treated like muck. First off, arranging to get the table delivered was a serious pain. The sales people were not clear about instructions, and told me delivery dates which weren't fulfilled because they didn't communicate properly. Then there's the problems with the product itself (Signature McQueen dining/pool table) - The balls kept getting stuck in the ball return system. Took them a couple of months to sort out. Really terrible design – the service guys had to patch up the holes that the balls were getting stuck in. - Didn't deliver all the cues, then tried to make out like it was somehow my fault and initially refused to send the missing cues out to me. - HLD forgot to send out any chalk with the cues, meaning I couldn't play pool properly for 3 days while awaiting delivery of the chalks. - The wooden triangle they provided was wayyy too big for the balls, meaning the balls were hardly touching when you break. They argued this point with me, despite being an obvious fault. Unbelievable. - The dot on the balls end has come off, meaning I have to guess where it used to be. The top end dot also looks like it's about to fall off. - They still charged me £150 to lift the frame upstairs in my apartment block – which took them 5 minutes to do! The rest of the actual heavy stuff got taken up in the lift. Felt pretty ripped off, given all the awful customer service. - Had to chase WLD constantly for updates on where the table was, when it was being delivered, if they'd received payment, where the missing items were. - Asked them to call me back on several occasions and was ignored. Even when I got the manager involved and the 'customer service' person. Now, I do have to say I am happy with the table itself, now that the service guys have come out to re-balance and fix the ball return system. It's a beautiful table. The guys who came out to deliver were nice, and the initial salesman Tom was nice enough too. But everything in the middle – the actual customer service, was laughable. My friends and family couldn't believe how much I'd spent on the table, yet somehow was given some of the worst service I've ever known. It became a bit of a joke. Sadly, not one that's very funny when the table you've bought is worth more than your car! ** WOULD I RECOMMEND HOME LEISURE DIRECT? ** Hell no. I feel ripped off and humiliated. A note to HLD owner: If you treat all your customers like I have been treated, I don't know how your business is still running. Your staff could have fixed the issues by calling me, apologising and making sure I wasn't ignored. You can call me to discuss if you want.”

Posted 4 years ago

“Great Service from this team, very helpful in giving advice on best Pool Dining Room table to me mine and the wife's needs, very helpful in agreeing to hold the finished table for me while my house is being built, will be back to shop here again for sure as they have a great selection of cool products”

Posted 5 years ago

“Great show room experience, and such good knowledge from Neil and Josh - we now can't wait for our table.”

Posted 5 years ago

“Great showrooms , Building a games room currently and we certainly be using home leisure direct ! .”

Posted 5 years ago

“superb website and showrooms very helpful and knowledgeable staff . nothing was to much trouble.”

Posted 5 years ago

“I purchased a stand-up arcade machine from Home Leisure Direct just before Xmas. I'm not local but I got great advice and assistance from Neil before choosing which machine to buy. I was hoping to have the machine arrive before Xmas (as a present) and, despite being a very busy time for them, they were able to deliver the machine quickly to us in good time for Xmas. The arcade machine exceeded my expectations, my family love it, and I really appreciate the service we received from you guys. Highly recommended.”

Posted 5 years ago

“Great table. Delivery guys so helpful and efficient. Very happy with product and service. Thanks”

Posted 5 years ago

“Great installation”

Posted 5 years ago

“Dear Home Leisure, I just wanted to write and thank your delivery team yesterday for a fantastic job. Mitch and Pete were brilliant at installing our pool table despite having worked a very long day before getting to us. Nothing was too much trouble and they did a fantastic job. We were just sorry they were going to miss the company Christmas party as they still had more deliveries after us. Great job and we are very grateful we could be fitted into their extremely busy last working day before Christmas. Best wishes”

Posted 5 years ago

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Home Leisure Direct is rated 4.9 based on 776 reviews