The Home Depot Reviews

1.6 Rating 754 Reviews
13 %
of reviewers recommend The Home Depot
1.6
Based on 754 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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The Home Depot 1 star review on 28th March 2024
Mark Rashed
The Home Depot 1 star review on 28th March 2024
Syed Mustafizur Rahaman
The Home Depot 5 star review on 27th March 2024
Carol Robbins- Garrett
The Home Depot 1 star review on 14th March 2024
RH Erich
The Home Depot 4 star review on 27th November 2023
Charlie Menendez
The Home Depot 4 star review on 27th November 2023
Charlie Menendez
The Home Depot 4 star review on 27th November 2023
Charlie Menendez
79
Anonymous
Anonymous  // 01/01/2019
1
Mark Rashed
Very satisfied with the service very arrogant management. Poor trained emplease and they take advantage of your credit card usage. They overcharge interest in your credit card even if you make payments on time. The decrease your credit limit with no reasons. Affects your credit card limits. Limits and your credit score will go down every time. They take action against you very dissatisfied very. I'm happy with the credit card from home depot.Go to Lowe's, they are much better people.Also home depot Supports the death in Israel and and need to boycott this organization. Because these are the number one supporter of Israel and the killing of people in Israel. And in the gaza strip.
The Home Depot 1 star review on 28th March 2024
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Posted 8 hours ago
1
Syed Mustafizur Rahaman
Home Depot is the absolute worst! I ordered a freezer on March 11th and they delivered it the next day with a massive dent. I called to complain, and they promised a refund and pickup. But they never followed through. Then when I went to the store, they said they'd pick it up on March 27th, but did they? Nope! And when someone finally showed up they didn't even bring a truck to take it back or give me my refund. Warning to everyone: stay far far away from Home Depot like it’s a plague.
The Home Depot 1 star review on 28th March 2024
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Posted 19 hours ago
5
Carol Robbins- Garrett
WE went to the cabinet department and we won the jackpot by getting Allie Vermilye at her desk. She was knowledgeable, straight forward, willing to go the extra mile, and easy to work with. I didn’t know all of my dimensions and she helped us by ensuring that they were correct, designing a layout and emailing information back and forth. I can’t imagine working with someone better. Thank you for ac wonderful experience, # 6330 and Home Depot!!
The Home Depot 5 star review on 27th March 2024
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Posted 1 day ago
1
RH Erich
BEWARE! I purchased a Frigidaire refrigerator from Home Depot. Three months later my kitchen is german cockroach infested. I have quarterly pest control service (since 2021) and after two treatments, they now have to bomb my kitchen. Home Depot refused to replace the Frigidaire refrigerator and claimed that the refrigerator came straight from their vendor's warehouse. I've heard they do this often to pass the buck. Frigidaire said that it was Home Depot's problem. I only asked for a replacement, not to pay for the pest control that has now become quite costly. Do not buy large appliances from Home Depot.
The Home Depot 1 star review on 14th March 2024
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Posted 2 weeks ago
4
Charlie Menendez
I ordered a five piece patio set and it was delivered. The box had been damaged and I think it was due to the delivery, not sure. Anyways, I put it together and it was damaged. I called the customer service line and spoke with a lady and she said for me to pout it back into the box and they would pick it up. I told her that it took me two days as I am 72 years old to put it together and I was not taking it apart and trying to put back into a box. She was not very helpful or nice. I went to the Home depot on Cortez Road and asked for a manager. The young girl called for a manage and he never came to see me but talked with her about my problem. I showed her pictures of the damage and the box that it came in. He only wanted to give me $100.00 off. I was asking for 25% off which I thought was fair since the coffee table was damaged in severs places and the chair had a defect from the factory and 1 cushion was damaged as well. He would not give me $150.00 off so I said for them to come get it and I was not taking it apart and boxing it up. They were suppose to contact me about picking it up and set a date. I was called out of state on an emergency and I was called stating that UPS was there to pick up a package! They were not going to take 5 pieces of furniture on there truck not boxed up. I called the Cortez store and asked for a manger and spoke with Jason Arnhart. I told him the situation and he was very accommodating. He said he would offer me the $150.00 if I would keep the furniture and I agreed. I did not want to go through finding another set that I liked and putting it together again. He gave me an adjustment on my bill in one day and I was very satisfied with his customer service. I wish more people would be more caring and cared about there customers as much as Jason. I for one appreciate his help in resolving this issue and we both walked away winners. Home Depot should be proud to have Jason as an employee, not like the other manager was at all. It would have cost him more to have UPS or the other company that they sent out pick up the furniture than $150.00. Thank you Jason Arnhart for superior customer service skills! I would gibe Jason a 5 start rating the four should of been a 2 with the other service I received.
The Home Depot 4 star review on 27th November 2023 The Home Depot 4 star review on 27th November 2023 The Home Depot 4 star review on 27th November 2023 The Home Depot 4 star review on 27th November 2023 The Home Depot 4 star review on 27th November 2023 The Home Depot 4 star review on 27th November 2023
Helpful Report
Posted 4 months ago
1
Verified Reviewer
I ordered something from home Depot online my tracking number says package was delivered but I can't find it I didn't sign for the package and I believe they just left outside my apartment complex now home Depot support says I have to contact UPS to track package or get refund why would I contact UPS when I bought from home Depot this is ridiculous garbage company I'm out over a 100 dollars I put picture of the messages home Depot customer support if u want to call them that
The Home Depot 1 star review on 14th December 2022
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Posted 1 year ago
1
Dale Leone
I hired Home Depot for a kitchen remodeling back in August, 2022. It consisted of a new countertop, wall backsplash and new flooring. The materials I picked out just needed to be delivered to my home. To save myself a delivery charge I decided to pick it up myself. So, while talking with the Home Depot manager. He decided to do a very thoughtful thing for me. And told me he would waiver the shipping cost. I found out while viewing my invoice I was still charged for shipping. I questioned them again about this. And they again assured me the shipping charge would be removed. It never happened. In the meantime, when my materials were delivered to my home. They dropped off 10 cases of ceramic tile that was sent by mistake. I told this to the delivery driver. And asked him to return it back to Home Depot. He said I needed to call Home Depot so to make arrangements to pick up the materials. Later I'm told I would be charged for them picking these 10 cases. I explained to the manager why I should be charged for a mistake Home Depot made. I got now where with them. It's like they just ignored me.
The Home Depot 1 star review on 7th December 2022
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Posted 1 year ago
1
Joel
DIRTY Filthy parking lots #6375 Clermont Florida . Multiple pot holes , Carts all over the place . Nails and debris at the entrance in the gutters on roadside
The Home Depot 1 star review on 20th November 2022
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Posted 1 year ago
1
Maureen
Hello, We do home renovations and this is the second time that HomeDepot delivered damaged appliances this year. We are not talking about a scratch. We are talking about dents 5" wide and 3" deep. I have been buying appliances from HomeDepot and Lowes for years. My recommendation is do NOT buy from HomeDepot. I bought an entire appliance set from Samsung a few months ago. The stove had a huge dent and the microwave did not work. It took MONTHS to get an undamaged stove and microwave. In fact, the first two microwaves delivered did not work. I thought, well, this must be a Samsung issue. Well, I was wrong I just ordered and LG washer and dryer from HomeDepot and the washer had a huge dent in it. I am now dealing with HomeDepot and LG. It is a nightmare. Do not buy appliances from HomeDepot.
The Home Depot 1 star review on 15th October 2022
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Posted 1 year ago
1
Cynthia
Received stove today but third party delivery/installers did not have required power cord on their truck and stated someone will be back tomorrow to install stove. Left the stove only unboxed in the middle of our kitchen and the box in our front yard. I contacted manager to find out no one was coming tomorrow but a week from now. Absolutely unacceptable!!! I will NOT allow them to install anything for us anymore.
The Home Depot 1 star review on 12th October 2022 The Home Depot 1 star review on 12th October 2022
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Posted 1 year ago
5
Sheryl In California
I decided to go with Home Depot and their estimate for window retro. Jim Walker was my salesman and a very knowledgeable man who walked me through the process. Decided to go with SIMONTON. They are quite a bit less than Milgard. Personal choice for my situation. I had Mark come and measure and was knowledgeable and efficient. Windows came in sooner than quoted and I had Misael and Raul do the install. Such great men and they get an A+ In all areas from top to bottom. If u ever g Need windows installed I highly recommend him for the job. They are Glass and Window Pro Installer of Madera Ca. If you live in his vicinity. Back to Home Depot. Sara was patient and helpful when coming to scheduling and understanding my ending balance. All in all I am quite satisfied with all things considered. Will depend on them for my business in the future. Thx everyone.
The Home Depot 5 star review on 10th August 2022 The Home Depot 5 star review on 10th August 2022
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Posted 1 year ago
1
Kathleen J Gunter
I made an order 1335.00 composite decking , then I reordered 7 pcs more the ones that came did not match I waited over a month still no update of delivery date just August 10 pickup I call store this morning they said it was there I was very upset because this order WB18315288 DID NOT MATCH ORIGINAL ORDER W88937630 WRONG COLOR the store won't return the 7 pcs because they said it was too late the only email/text I received said no tracking information so I was waiting for shipping information for Aug 10 I have spent over 200000.00 of dollars at home Depot over the years I am beside myself
The Home Depot 1 star review on 9th August 2022 The Home Depot 1 star review on 9th August 2022
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Posted 1 year ago
1
Eva J
Plants looking awful
The Home Depot 1 star review on 5th July 2022 The Home Depot 1 star review on 5th July 2022 The Home Depot 1 star review on 5th July 2022 The Home Depot 1 star review on 5th July 2022
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Posted 1 year ago
1
Everlandfarm
WARNING! Don't buy plants online from Home Depot. Go look at the Pentas pictured on the Home Depot website. Then see in this review what Home Depot shipped to me. I reported the problem to Home Depot. Received no response let alone a refund for the miserable plants I received.
The Home Depot 1 star review on 30th June 2022 The Home Depot 1 star review on 30th June 2022
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Posted 1 year ago
1
Tammie Luedeman
Used the contractor service for a new roof.Thought Home Depot would keep me protected from a shady contractor. I had a roof done. They went right over rotten wood busted some wood didnt replace it.Had a dip in roof from rotton wood.Still have the dip.Had to leave for dentist.My neighbors watched them load up a bunch of extra shingles The porch he busted up the old steps just left them under there.You can see.Was suppose to redo the whole porch.You can see the small section.No credit given.Neighbor said atleast to packs.This was Garrco Home improvements from Louisiana. The roof I was charged Just short of 18,000.00 and 4000.00 was the price for the porch.You can't even get home depot to call you.Moral to my story.Dont think for one minute Home depot will make it right.They won't even call you.Tammie Luedeman tammieluedeman@gmail.com
The Home Depot 1 star review on 26th June 2022 The Home Depot 1 star review on 26th June 2022 The Home Depot 1 star review on 26th June 2022 The Home Depot 1 star review on 26th June 2022 The Home Depot 1 star review on 26th June 2022 The Home Depot 1 star review on 26th June 2022 The Home Depot 1 star review on 26th June 2022
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Posted 1 year ago
1
Joann Chapman
After 9 months and 3 appointments to get a floor install I was left with concrete floors. The last installer they sent just did not want to do the job. I received months of empty promises and now no one at customer care returns my phone calls.
The Home Depot 1 star review on 18th June 2022
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Posted 1 year ago
1
J. LaCue
Home Depot (Copens Road Pompano Beach FL.) did not deliver the services that I paid for & that they advertise. They sold me a washer and dryer 2 weeks ago and sent a delivery company out the 1st time in the rain and didn't want to get wet so they felt they needed to enter through the front door of my house wet with 2 big machines. This was unacceptable! The 2nd attempt they sent 2 workers who flat out refuse to install with PBC pipes. Home Depot should have known this prior. They drove off and I never got the machines installed. Very unprofessional. I happily demanded a refund. Very unhappy customer.
The Home Depot 1 star review on 17th June 2022
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Posted 1 year ago
1
Julio Santos
I have a pro account with Home Depot and buy online for pickup and, eventually, delivery often. More often than not something goes wrong. Pickup orders are often not completed timely or they are mishandled (wrong items). This time I ordered online a silicone chalk package of four (at least, that is what it shows at their website, first page). Also, the price seems adequate for a package of four bottles. They delivered just one bottle and claims that somewhere in the description there was a mention that it was just one bottle, WHICH I STILL CAN'T FIND. Why then they have a package of four ON THE FIRST PAGE? This was serviced by the Newark, NJ store. Which is, by far, the worse store that I have the displeasure of dealing with. My contractors, often, refuse online order items that are rotten or damage, and they find items in my online orders that were missing by their service department. I had to spend 1.5 hours to get a $14 item refunded but without any admission that their page was misleading. As you can imagine, this money does not make a dent on my budget. The time that I spent is just for the aggravation of their irresponsibility and bad customer services. Compare that to how Amazon deals with these problems. All we have to do is to provide a brief explanation of why/how the webpage description was misleading and they will come to your door in the next day to pick up the item, and the return may happen a couple of days later. The bigger market share Amazon gets the happier I am. Can’t wait for the day when they will put Home-Depot in its place as one of the worse businesses to deal with. By the way, I am a software architect with more than 4 decades of experience that only works for Fortune 500 companies. I would like to think that i know exactly what a misleading website looks like.
The Home Depot 1 star review on 12th June 2022
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Posted 1 year ago
1
Verified Reviewer
told ups to take back right when I seen the box he left told me to call warehouse now homedepot can't answer a phone or answer anything
The Home Depot 1 star review on 19th May 2022
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Posted 1 year ago
1
Verified Reviewer
item shipped using plastic wrapping paper.. i don't know if this is a standard practice or if the warehouse used is just shoddy but i don't know if i should keep the product or if it's safe to use.
The Home Depot 1 star review on 20th April 2022
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Posted 1 year ago
2
A.L.
Example of poor quality. Here is the lamp I bought at Home Depot Woodside NY. After only a few days the bottom started crumbling. See the awful result which is also scratching the floor! Most of the stuff they sell is extremely low quality.
The Home Depot 2 star review on 18th March 2022 The Home Depot 2 star review on 18th March 2022 The Home Depot 2 star review on 18th March 2022
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Posted 2 years ago
1
Verified Reviewer
BUYER BEWARE! If you ever purchase major appliances at Home Depot, use your Discover or Visa or another card. Because you C-A-N-N-O-T dispute a major appliance on your Home Depot card (YOU CAN'T DISPUTE A BAD PURCHASE!) (Back story) We purchased a washer and dryer at the Brenham Home Depot and were given the run around and "go talk to the manufacture" HOME DEPOT WILL NOT REPLACE THE APPLIANCES NOR GIVE ME A REFUND! BUYER BEWARE! We were moving to a new town and made our purchases at Home Depot Brenham Back story we are moving that week and The washer arrived (new out of the box) with the back side crushed the RUDE DRIVER demands that I "accept the order" and I refused. I spoke to Home Depot dispatch and in only 2.5 more weeks they promised me a new washer. I KEPT THE DRYER AND ACCEPTED THE DRYER *** MY MISTAKE *** THE DRYER IS ALSO DEFECTIVE The washer finally arrives and then we get that installed, its time to hook up the dryer, I FIND THAT THE DRYER IS DEFECTIVE HAS A BAD HEATING ELIMENT- Home depot tells me that we cant return it or get a refund its "older that 48 hours and there is nothing they can do" I am not able to dispute the charge but am sent to GE to work on arrangements to get the NEW appliance fixed! The whole company Home Depot is on the decline with people shifting the blame on others and not doing their JOBS REMEMBER DO NOT MAKE MAJOR APPLIANCES PURCHASES ON YOUR HOME DEPOT CARD YOU WILL GET THE "RUN AROUND" TO HAVE TO WAIT FOR THE MANUFACTURE TO DO SOMETHING Finally the store manager Arron gave me a small "instore rebate" as I called the customer services and told them that I was on my way to put 6 loads of WET LAUNDRY ON THE COUNTER AT HOME DEPOT AND TELL THE OTHER CUSTOMERS WHAT HAPPENED - (SEE PHOTOS ATTACHED - THIS IS THE "SERVICE" YOU WILL GET AFTER THE SALE OF A NEW BROKEN APPLIANCE!) #1- Home Depot scheduled me for service in Illinois (I LIVE IN TEXAS) #2 - The confirmation for service date is not in the system #3 There are no more appointments for service available until past middle of MARCH #4 100% NO ONE CARES AT HOME DEPOT AND DOES NOT DO THEIR JOB AGAIN, BEWARE AND DO NOT PURCHASE APPLIANCES FROM HOME DEPOT! WE ARE MOVING! AND I HAVE 6 LOADS OF WET LAUNDRY AND STUPID LAZY EXCUSES FROM THE STORE HOME DEPOT! TOO BAD THAT HOME DEPOT IS SUCH A DISGRACE- THE EMPLOYEES/DELIVERY ARE RUDE AND I GOT N-O SATISFACTION ON THE PURCHASE OF 2 NEW APPLIANCES! ONLY "EXCUSES! SIMPLY PUT : I AM OUTRAGED AND THINK THAT THEY ARE REALLY FALLING APART! LOW STANDARDS, NO CUSTOMER SERVICES, JUST EXCUSES AND NOTHING GETS DONE! I WILL NEVER NEVER NEVER SHOP THERE FOR LARGE APPLIANCES AGAIN! BUYER BEWARE!
The Home Depot 1 star review on 21st February 2022 The Home Depot 1 star review on 21st February 2022 The Home Depot 1 star review on 21st February 2022
Helpful Report
Posted 2 years ago
1
Ron P
If you're coming here to get a kitchen countertop or remodel forget it. The companies they use are incompetent and unprofessional. They destroyed my kitchen and walked off the job because they couldn't figure out how to level a countertop. They left us with no countertop or sink , live electrical boxes dangling by the wires and just left. They told me that WE need to hire someone to level the cabinets, which Jesse wanted to give us a list of contractors to call. We don't work for home depot and its their job as the contractor to do this as they were hired to do the entire job. Dont trust the h.d. installation department or Ivek or Amanda in Lakeland or take anyone's word at this place. DONT TRUST THEM TO DO A GOOD JOB...now im stuck with no kitchen until I hire a new company to order and install it. They refuse a full refund even though its their mess up. I've now hired an attorney and I'm suing them.
The Home Depot 1 star review on 4th February 2022 The Home Depot 1 star review on 4th February 2022
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Posted 2 years ago
1
Manuel M.
!!!!Appliance Super Buy Warning!!!! They’re not super buys!!! Appliances are actually cheaper if you buy them separately!!! Look at the picture, they’re the same item! Oh and they don’t honor store prices!!!! Be careful!! I’ve always been an advocate for Home Depot but this is shady!!!
The Home Depot 1 star review on 1st February 2022
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Posted 2 years ago
1
Colin
I ordered a 5 piece shower unit it was delivered damaged. I contacted the delivery company that Home Depot uses 4 times a also online. It's been a week and they still have not returned my call which they said they would 4 times
The Home Depot 1 star review on 30th January 2022 The Home Depot 1 star review on 30th January 2022
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Posted 2 years ago
1
Verified Reviewer
Home depot online order stock is extremely unaccurate. I have had my past 6 online orders cancelled due to product not in stock when their web page shows in stock available for store pick up. Home Depot has become extremely un reliable and had forced me to shop else where.
The Home Depot 1 star review on 29th January 2022 The Home Depot 1 star review on 29th January 2022
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Posted 2 years ago
1
John R
Had one of the worst experiences with a vendor, that I can remember. Went to your flooring dept. at you Poulsbo Washington location picked a slate flooring and scheduled install. After waiting 2 months they show up today, pull my carpet, cutting it into pieces, remove it with padding, lay out my slate, call manager, manager comes, installers leave. Evidently they do not like to install flooring on chip Crete, which is what I have over my radiant floor heating system. I am sitting in my home with no flooring and no resolution other than oops sorry, we can refund you you're money. Crystal (from flooring) and Shannon (store manager) were absolutely no help. This is how you operate? The measurer came out 2 months ago, measured, pulled a corner of carpet and indicated the subfloor, so what's the problem? Why am I sitting in my home with no flooring and no help!! As my records will show, I have spent $15,000. at Home Depot this year and hundreds of thousands over the past decades. This is completely unacceptable.
The Home Depot 1 star review on 14th December 2021
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Posted 2 years ago
1
Verified Reviewer
PLEASE do NOT go to Home Depot if you are looking for kitchen/bathroom cabinets! They were installed wrong due to the factory (hmmm) now they are to replace them....but, somehow got LOST!!! What a disaster!! Very disappointed!!!
The Home Depot 1 star review on 20th October 2021 The Home Depot 1 star review on 20th October 2021
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Posted 2 years ago
1
Robert Hirschman
I purchased a Home Depot protection plan warranty. I've spent three days trying to get the information to get my washing machine repaired. They asked me to upload my photos of my receipt which I did three different times. I also uploaded my warranty receipt. I have spoke with four different people at Asurion protection. The last person I spoke with said they needed more documentation they needed my receipts again I uploaded them for a fourth time. They should make welfare as hard to get as a customer service person to help you. Here it is 6 days later still no date when I'll get my washing machine repaired. Asurion warranty is absolutely worthless. The first time I called a Asurion there was a dog barking in the background and the lady trying to assist me was completely worthless. I guess Home Depot selling me a worthless warranty relieves them of any and all obligations for customer service. Maybe Home Depot should restate their policy "lets do this" to "let's don't do this" thank you for nothing Home Depot.
The Home Depot 1 star review on 16th October 2021 The Home Depot 1 star review on 16th October 2021
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Posted 2 years ago
2
Frank Griffin
Here in Central Houston, HD has one of their busiest stores on Loop 610 West. They are so secure in their effective monopoly that they don't bother keeping their online inventory updated. I just wasted a trip today to buy 20" drawer slides (over 50 in stock they said), only to find the bin totally empty, and none visible in shelves above. So I went to Lowe's and found what I needed. Maybe it's time to drive the extra mile (and don't even think of finding quality lumber at HD :()
The Home Depot 2 star review on 11th September 2021
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Posted 2 years ago
The Home Depot is rated 1.6 based on 754 reviews