HomesDirect365 Reviews

3.4 Rating 483 Reviews
C-
Happiness Grade
Read HomesDirect365 Reviews

About HomesDirect365:

Homes Direct 365 is based in Middlesbrough in the North East of England, specialising in stylish furniture, mirrors and lighting. We are based solely online and therefore unfortunately do not have a showroom.
Our philosophy is that your home should reflect your own individual style and aspirations. Whether dining, relaxing or sleeping, the timeless furniture designs you will see in this online store will enhance your environment to give you years of pleasure.
Our sales team are highly trained, experienced and dedicated staff who wish to look after our customers every step of the way, from any queries you may have prior to your purchase through to an excellent after sales service.
At Homes Direct 365 we're passionate that everyone should have access to high quality furniture. We're here to make your life easier; our website helps you to quickly find what you're looking for.
Our range of products includes bedroom, dining, bathroom furniture, mirrors and lighting and much much more.

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate

HomesDirect365 have a Customer Happiness Grade of C-. Customers love their prices but are unhappy with their returns process and refunds.

B

Price - Excellent

77.78%
Industry Average
Great quality for reasonable price. Delivery great too.
- Anonymous
Ordered a stool for my dressing table from HomesDirect as they had the best price, swift delivery and very pleased with the stool, will definitely use them again!
- Anonymous
Very swift delivery. Lovely mirror at a great price
- Maggie
B-

Delivery - Fast

72.31%
Industry Average
Really great experience. Sent me an email to arrange a delivery date, and did all of that quickly. delivered on time. Came in perfect condition, not a single scratch. Well built furniture and where it needed to be put together, very very simple. Most of it came pre made
- AR
Amazing lights. Fast delivery service. Great all round. Lights are great addition to my sports venue, really bright and great. Definitely will be ordering more soon!
- Sam
Great product and fast delivery
- Anonymous
F

Returns Process - Difficult

33.33%
Industry Average
Just a warning to all customers who return any goods please track your parcel . There does not appear to be a returns policy for this company ( rather worrying)& my parcel appears to have disappeared into the abis . No tracking = no refund . Be warned . Gave 2 stars as the item returned was quite nice but just too large .
- Anonymous
When I phoned I was told I’d be sent returns labels, which never showed up.
- Fran
customer service, price, delivery, returns & refunds all disgusting & disrespectful & a rip off
- Danielle Knight
E

Refunds - Difficult

42.65%
Industry Average
I notified them, they said they would send a replacement, I insisted I wanted a refund.
- Ms C
I have asked for my refund via emails several times and haven’t had any reply.
- Anonymous
I called back to which her tone changed and she said they would issue the refund in 10 working days.
- Marwa
71.93%
Industry Average
Amazing lights. Fast delivery service. Great all round. Lights are great addition to my sports venue, really bright and great. Definitely will be ordering more soon!
- Sam
Great service efficient and good quality furniture
- Anonymous
Very happy with the service
- Anne