“What seemed a difficult and demanding job, your two engineers today were excellent, completed the job and left my premises as good as new, very well pleased and impressed.”
“Annual boiler service. Arrived at the time they said they would and did thorough boiler service, checking outside flu, timer switches, fuse box, gas meter and tested carbon monoxide alarm. Left everything clean and tidy. Respectful and polite engineer.”
“Had a bust pipe on the Sunday phoned told 4 call out, when Plummer called me he asked me if Wednesday would be OK because that was the next slot he had.”
“Had a bust pipe on the Sunday phoned told 4 call out, when Plummer called me he asked me if Wednesday would be OK because that was the next slot he had.”
“The absolute worst company to deal with - you speak to a robot after 25 mins get through to someone who doesn’t really care to help you book an appointment take a day off work and then they call at 2.30pm on the same day saying they have engineer issues ! Avoid them like the plague - they deserve to be out of business as their customer service is the worst I have experience in my adult life !”
“Scammers told I needed full house re plumbing and boiler at a cost of ten grand.British gas called today and no new plumbing needed or boiler.Barrow in Furness customers keep away from them!!!!!!”
“absolutely terrible company. they should not be able to operate considering the dangers associated with plumbing and heating, especially as a "Home Emergency" cover provider.
If you want to have to wait weeks for someone to even look at a problem, then have to pay multiple excesses as they fix working things in order to find the thing that was broken, be advised to do half of it yourself, and get messed around with appointment re-bookings whilst you're at it; this is the cover for you. If not, save your money for a decent company.”
“Absolute modern day scammers on excess.. don't pay back when no work done.... found they have been fined by the FCA for their practices.... put profits ahead of honesty and customer care
Go to BRITISHGAS anyone.... you'll be safe with them
https://www.fca.org.uk/news/press-releases/homeserve-fined-%C2%A330-million-widespread-failings#:~:text=The%20Financial%20Conduct%20Authority%20(FCA,key%20aspects%20of%20its%20business.”
“I don't even know where to begin! My recent experience with this service provider has been an absolute nightmare – easily one of the worst encounters I've ever had.
Here's the breakdown of what happened:
Multiple Cancellations: The gas engineer cancelled on me not once but twice on the day of the appointment and once even on the day before. This level of unreliability is completely unacceptable.
Refusal to Refund: Despite the engineer failing to show up, they have outright refused to reimburse the total amount of cover I paid for. It's mind-boggling how they can justify keeping my hard-earned money for a service I never received.
Unfulfilled Promises of Compensation: To add insult to injury, they promised me compensation three weeks ago, but I have yet to see a penny of it. It's beyond frustrating to be given empty promises and then left hanging.
Endless Runaround: Every time I try to follow up on my refund or compensation, I'm met with excuses. Either the person I need to speak with is conveniently "unavailable," or I'm told they need to conduct a "full investigation" into the matter. A refund shouldn't require a full-blown investigation – it's a simple matter of reimbursing what is owed.
Overall, I am utterly disappointed and dissatisfied with the level of service (or lack thereof) I've received. It's clear that this company has no regard for customer satisfaction or basic professionalism.
I urge anyone considering their services to think twice and look elsewhere for a reliable and reputable provider.”
“A con! Not fit for purpose. You have an emergency blocked external drains, they don’t show day after day. Company needs to be thoroughly investigated!”
“Terrible service,told me someone was coming out in the morning,by 6 o clock and after 4 phone calls no one had come, to then be told the job had not been put through!Never had an apology and to top it off when it was fixed the bloke put his foot through the ceiling and they won’t pay for it as we can’t prove it!”
“I have been a customer for over 10 years. Their yearly service charge has gone up hundreds of dollars. They offer no discounts for senior citizens or loyal customers”
“I waited in all day for the engineer to unblock my drains,he lifted up the drain cover, said it was full, then said he couldn't do it because it was a shared drain. I've had them cleared numerous times over the year's ,but he said to get Severn Trent to do it. So what am I paying 30.00 a month for, I'm cancelling my Direct Debit, the service is poor, don't come when they say they're coming,and I had to wait 3 day's for them to come,and they didn't do the job. Disgraceful.”
