HOMYZE Reviews

Name: HOMYZE
Rating: 4.57

4.6 Rating 166 Reviews

89 %

of reviewers recommend HOMYZE

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4.6

Based on 166 reviews


Customer Service
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02038085466

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service, very disappointed. I scheduled the serbvice with Homyze trough Amazon and they failed to come to perform the agreed service not one but twice. The Homyze customer service just passed about this issue and finished they canceling the second service half an hour before it should have started. Don't ever trust this company as they can make you loose your time and money without a blink. If you are in contact with a guy from the customer service named Mike, just don't trust him. He said various times I shouldn't have to worried or even "Our policy is that we won't work with guys that we wouldn't leave in our own home so I have every confidence that Richard will leave you happy with the service provided. In addition to this (and hopefully this is the only time we discuss this point!) both Richard and Homyze have public liability insurance to cover any issues that may arise"... and finally they didn't come up to my house the day agreed and cancelled the service half and hour before. This happened the second time they said they will provide me with the service. The first time, they didn't advise neither and it was me pushing them to re-schedule. Very bad.”

Helpful Report

Posted 5 years ago

“A very professional service from a conscientious, hardworking plumber and a helpful receptionist.”

Helpful Report

Posted 6 years ago

“Should be called Cowboyze. A bad job and a bad attitude. I had a very bad experience with this company. It took three visits over the course of a week to do two very simple jobs for which I was charged nearly £300. The electrician did not have the right tools or equipment for the first two visits and had not even been told the right job, so cut a totally unecessary hole in my wall. On the third and final visit I had to leave him ‘almost finished’ after an hour and was charge nearly two for the visit in the final bill. I raised issues with Homyze support in three emails they claimed not to receive and then over the phone. A week later they got back to me asking to clarify again, then promptly decided I was wrong about what had happened and charged me anyway. I’m not sure if the job itself or their arrogant and incredibly slow response to feedback was worse. It would have been so very easy to accept they made mistakes and apologise. But Homyze are perfect and so good luck with that.”

Helpful Report

Posted 6 years ago

Hi Ed - thanks so much for taking the time out of your day to write this review. I’m sorry you had anything other than a great experience with your Homyze booking. When you objected to the invoice upon us contacting you to take payment we looked into this thoroughly. We had already recognized that the job description was insufficient when you made the booking and so our engineer had not brought a grinder for what was described as replacing a faceplate and perhaps moving a BT socket a couple of feet. We held our hands up and did not charge for this visit. We came back with the appropriate materials and were then provided with a request to have the BT cabling come into the building through a different point and a box removed from the wall outside. This was done over two visits - the final one being the join of the BT cable and extending it to a new master telephone circuit. The total cost of the works was £267.64 including VAT and the required materials. As per your request the non-electrical work of making good was to be done by yourself. I have tried to contact you to discuss this, because as you say, there appears to be an issue with emails that we have never received. Your email reply came through with no problem, but not any other emails.

Posted 6 years ago

“Horrible experience - never again.”

Helpful Report

Posted 7 years ago

“Efficient on time good follow up from office base and alerts re arrival .Both jobs completed well .”

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Posted 7 years ago

“Great service - the team knew their stuff, turned up when they said they were going to and got the job done in half the time they said it may take. Good value and professional. That’s it.”

Helpful Report

Posted 7 years ago

HOMYZE is rated 4.6 based on 166 reviews