Hoover/Candy Reviews

1.3 Rating 58 Reviews
7 %
of reviewers recommend Hoover/Candy

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Hoover/Candy 2 star review on 12th March 2022
Ken D
Hoover/Candy 1 star review on 8th March 2022
Charlotte Sometimes
Anonymous
Anonymous  // 01/01/2019
We have extended warranty with Domestic & General. The dryer plug melted in the socket while being used. We were given a date for the candy engineer to come out. So reported fault 30 Dec 23 candy engineer due out 8th Jan 24. This happened and we were told it was the lead and plug. He would order and we would see him in around 7 days. After untold appointments and all of them being cancelled because computer error or broken down vans or engineers being sick. Today 25th March 24 we were given a time slot 0806-1006 hrs guess what appointment missed. Phoned Candy 5 times only to be told to phone Demestic & General and complain which we did and they have now wrote off the dryer and we can pick a replacement. We will never purchase an Candy Hoover items again. This has been the worst after service ever poor poor poor.
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Posted 2 days ago
Bought a Hoover/Candy washer/dryer in December 2021 and i have had a problem with the tumble dryer ever since. No heat while drying . I have had 8 engineer visits so far and my next one is due Monday 27th March. What do you have to do to get this replaced as it really is unfixable. Thank God i took out Insurance. Will never buy Hoover Products again.
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Posted 1 week ago
I am absolutely disgusted with hoover candy i would never purchase a kitchen appliance again . But they just ignore you don't reply back to you .all you are is a number . My case has been going on for 6 months The engineer arrived late so that didn’t help . So .the hoover candy engineer came out to fix my drum . He spent god know how many hours banging and moving my tumble dryer around . He eventually left . I went into the kitchen i could of cried there was black pools of water all over my kitchen flooring and as he moved my tumble dryer around he has damaged my laminated flooring he broke all the edges of my flooring. I couldn’t believe it . He left around 7:50 pn Then i spent so many hours mopping up all the water . . I could of done without this . So the next day i rang up hoover candy and explained what happened with the engineer they told me they were going to send out another engineer to look at the damaged I couldn’t believe this why would i lie for . It is a joke i then had to wait for hoover candy to send me out a from which I completed they asked me to supply to independent builder quotes which i done . They eventually did make a offer but it was half of the cheapest quote I couldn’t believe it . After all this time. If I accepted the offer it would of mean i would of been out of pocket financially. Which i thought that was unfair. Considering to get to my flooring my kitchen appliances and cabinets need to come out so my floor can be replaced. I wasn’t asking alot but it would of been nice for them to make me a offer nearer to the quotes i wasn’t expecting for hoover candy to pay for the whole amount. But i have sent hoover candy loads of messages and a letter but they have totally failed to respond to me i find that really outrageous considering they are a large company if this is how you treat your customers. All i wanted was for a amicable out come instead of being ignored. By HOOVER CANDY
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Posted 3 weeks ago
I purchased a new cordless vacuum from hoover and it broke about a year later. I contacted hoover and explained the situation. I was heavily pregnant and then with my newborn at the time so did not complain as soon as it became faulty and therefore went slightly over the 12 month period. I was met with no understanding and no help whatsoever from Hoover. I asked if they would supply me with the relevant part as I purchased a new Hoover which lasted a year which they refused and said I needed to purchase a new Hoover or part. A disposable and terrible quality product it would appear. I was given an email link for the new part which I had no other option but to purchase for £60.00 plus postage which is extortionate. I purchased the part on the 1st of Feb and have been without a working hoover for months now with a newborn. I've not received the part and have been receiving contradicting emails of a delivery date and an email yesterday to state it's not even in stock. Dreadful products and service all round. Needless to say would give no stars if available.
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Posted 1 month ago
Sadly we went to cheap by buying from Hoover Candy. Don't make the same mistake. Product blew up after 10 uses and the inaction.desk are still refusing to provide an uplift code that will enable me to return it to Curry's. The customer service staff go out of their way to mess you around by providing inaccurate advice, email addresses that don't exist and no complaints procedure or manager. In a world where companies can do better this one is determined to be rubbish and will try to get you to give up on getting your money back. Don't give up though. Avoid avoid avoid.
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Posted 1 month ago
I have new candy Hoover products for new fitted kitchen ADVICE TO ALL DO NOT BUY ANY CANDY HOOVER KITCHEN ITEMS AS THE WARRANTY DOES NOT EXIST NOT WORTH THE PAPERWORK IT'S WROTE ON AND IT IS NOT WORTH THE PHONE CALL TO REGISTER THE WARRENTY. I AM SO FED UP WITH THE PORE SEVICE AND UNABLE TO GET PARTS THAT ARE INFERIOR REPLACE UNDER 12 MONTHS OLD.
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Posted 2 months ago
Don't waste your money. Ordered a CANDY CHW74WX 75 cm Gas Hob in Nov 2023. it didn't get fitted until December at which point we realised that the grills that the pans sit on were completely misaligned due to their flimsiness. Rang Candy and got passed around over and over for about 30mins until Ref Shaina ordered new parts which were supposed to arrive the following Tue. 1 month later nothing. Called again today, only to be told nothing had actually been ordered and an engineer visit needs to take place before this can even be done! No manager to speak to, no process to escalate this, no one gives a monkey. Ref Mia re-raised the issue and kept apologising, which is no help at all. Save your sanity and fork out an extra £100 if you have to go with a decent company that manufactures decent products, not flimsy rubbish... I'm very angry as not been able to use 4 of the 5 rings since installation. In addition, the 2 back burners make a whistling noise when on the lowest settings. If you put a wok on the middle ring, no large pots fit next to it so do a stir fry but you can't cook the rice or noodles at the same time. A totally useless piece of kit.
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Posted 2 months ago
Don't ever buy this brand and don't take out domestic and general cover. So much to say but after months of fault repairs that failed and a damaged kitchen floor due to botched repairs. £1600 to have a new floor and I'm going to claim from them. Sent hours on phone being cut off etc. New one came 27th November was broke by 28th November. Another engineer came said need new one (again) spent 2.5hrs in 1 day trying to sort it. Complaint team called apologising and new one to come today between 230pm and 630pm. Gets a text saying not coming and to rebook. For 22nd Dec, if it turns up I would of been without a fridge for almost 2 months.
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Posted 3 months ago
The worst company, rubbish customer service. Washing machine broke down within months of buying. They referred us to a repair company that never answer. It has been two weeks and we have no washing machine. I am pretty sure it won’t be 4 weeks before the machine is fixed. I wish I could give them less than 1 stars they worth nothing. I asked the customer service rep to put herself in my shoes having no washing machine for over two weeks her respond was why don’t you buy I new washing machine, absolutely disgusting.
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Posted 3 months ago
Disgusting customer service.
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Posted 3 months ago
I was sold a washing machine with what the technician told me was a known fault with Hoover. After 2 technicians coming out to inspect the machine. I was told the concrete block had came detached from the drum. Smashing the outer case of the machine and the drum but that the would replace to drum but not the case as the case doesn't affect the working of the machine. 6 months old and they were to happy to leave me with a machine with dents all in the front of it. I was then told that if the machine wasn't repaired within 28 I could get a code for a replacement machine. Needless to say 28 days came round and the machine hasn't been fixed. So I rang to get a code only to be told that this could take up to another 5 days. For a code really !!!!!! Also on top of all this the 2 technicians that came out to inspect the machine found it acceptable to pull out the push back under the counter top the washing machine with smash bits of concrete all over the floor cause damage to my laminate floor. DO NOT BUY HOOVER PRODUCTS PRODUCTS AND CUSTOMER SERVICE IS SHOCKING !!!!!!!!
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Posted 4 months ago
Zero star if i could rating 14 month old washer needs a new motor terrible customer service !! I would not recommend this company to anyone.
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Posted 4 months ago
I will never, ever buy a Hoover product again! I bought a washing machine that needed replacing after two weeks. That should have been a warning sign. It hasn't been a very good machine and after two years it completely broke. Out if warranty is all we get faced with and we have to wait for the repair. 30 days so far! Customer service what customer service. I asked for my concerns to be escalated to Complaints, customer service reply was they also deal with complaints! No hope but Hoover never again!
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Posted 4 months ago
Dont ever buy this product I regret buying this washing machine. Within 1 year of purchase i have called out 4 times for repair. 1st the door was leaking the metal bit round the machine door was rusted, the engineer came and lied he fixed it instead he turned the metal spring around still rusted. I had to call out again for the same issue it wast fixed they turned it around again and also the machine stop spinning. They came and said the machine needs a part and left. For 2 weeks. O one called or emailed me. I have had to call them again they lied that I cancelled the job they had to raise that I refused repair after they explained to me the machine is reparable or open another job. The engineer came out again removed some parts from the machine and said he will order but got no reply. Uptill now i have not heard nothing from them. I reported 4th october 2023 today is 18th November nothing had been done. Called and I escalated it so i will await the result. Very awful service
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Posted 4 months ago
Hoover Washer Drier 300 Pro Damages Clothes & Terrible Customer Service Washer Drier Damages Clothes & Disgusting Customer Service. I advise you to purchase from another Brand. I wanted to express my disgust in the customer service I have just experience by your Team. When trying to raise a compliant I was then told there is no complaints procedure, the operator was not willing to provide the details of the Manager on shift and I was told any emails would be reviewed by the same Team and I would not receive any more assistance. The operator was both very rude and unhelpful. This is my first time buying a hoover product, I hate the product I have purchased, it has ruined numerous clothe items with but stains and tears. I cannot afford to keep purchasing damaged clothes and I should not be left in the situation where I have a washing machine which I am scared to use because of the damage it causes. Following on from Hoover's response, where they "requested an opportunity to make this right". This opportunity was for me to buy a refurbished machine! What an absolute insult! To top it off this email came from the individual who posted the response. Showing the response on Trust polit was just for PR. Based on my experience of the company and its products, I recommend you spend your hard earn money else where! Read their history of bad customer service and faulty products.
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Posted 4 months ago
Hoover H Wash 300 Hoover H Wash 300, bought 18 months ago had to call an engineer out who told us it was the control board but they had none in stock and would be about 10 days to order. After waiting for over a month (with no washing machine) hoover finally told me that they could not get the part and wouldn't be trying to. They offered me a new washing machine for extra £190. There is a big Red sticker on the front that says 10 years parts warranty. This surely has to be false advertising!!! Steer clear of hoover the warranty means nothing. Unfortunately looks like I will have to buy the replacement as we are desperate for some sort of fix.
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Posted 4 months ago
DO NOT BUY THIS MACHINE It Randomly shrinks clothes. Engineers come out and can’t find faults, so you have to pay the all costs even when the appliances are still in warranty. Customer services are very unhelpful. Would never buy Hoover or candy appliances or recommend them. I am in the building industry and cover lots of maintenance on Properties and work with over 350 companies and property developers and I never have these problems with other brands.so we will not use any of there appliances or products with any of our clients again. Very poor AO HAVE BEEN VERY HELPFUL SAME THEY CANT RUN HOOVER CUSTOMER CARE
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Posted 5 months ago
EVERYTHING! To start with a customer call handler (22/9/23) not processing the job sheet correctly leading to an engineer not visiting on what we thought would be 27/9/23. An engineer visit happened (2/10/23) when it was confirmed that a part was needed. It has gone downhill since then. NO COMMUNICATION. NOT ABLE TO SCHEDULE AN EXPECTED ENGINEER VIST! We still have not had an engineer visit ‘as the part has not been delivered to engineers lock up’. I was advised that as call out was under the 28 or 30 day terms and conditions for a repair (bearing in mind the operatives gave different timescales). We were offered on 16/10/23 an ‘exchange authorisation number’ with an aim of resolution to this situation. We agreed by return email to the offer in the email. Today (17/10/23) I received a text and email confirming an engineer visit on 24/10/23 I have declined this offer as we have accepted In writing the ‘exchange authorisation number’ and await this! An email to DAVID MEYEROWITZ@HOOVERCANDY has not been responded to - not surprised as this seems to be the way of this company!
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Posted 5 months ago
I bought a hoover machinec dynamic I have the cover when required I get in touch With d .g care I have found the white coating of my machine Below the door has peeled off. It now looks like rust. I was told that's cosmetic or I could phone D.G care. This is my machine I'm 76years old I am not expecting this to happen. Not happy I will sent photo if required How long are we expected to get out a machine. I'm not made of money can't afford to get this sorted don't think it can. I thought hoover was a good companyj
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Posted 6 months ago
Our Washing Machine is 9 months into Warranty. 3 weeks we waited for parts and an engineer to fit them. Engineer came out yesterday without parts and without a clue that he had to fit any! We complained and the issue was 'escalated' internally with a 48 hour lead time! This is ridiculous. Meanwhile I have washing piling up and loath to pay the high cost of a laundry service. Very shabby customer service. We are no where near having our washing machine fixed than we were 3 weeks ago. Will never buy a Candy product again.
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Posted 7 months ago
Hoover/Candy is rated 1.3 based on 58 reviews