“Not shipped as promised, the sales person put me on hold to verify the order would be shipped that day. It was not shipped and there was no follow up from sales.”
Posted 1 month ago
We apologize for the misunderstanding with your order as our aim is to reach 100% customer satisfaction. We do our best to get all orders out as quick as possible, usually within 1 business day as stated on our website. In your case, we had to ship your reels of hose directly from the manufacturer because COVID-19 had created unplanned inventory shortages with increased demand in our inventory – this has be taken care of by ordering overstock product for our warehouse. Regardless, we rushed your order through our channels in order to have your order delivered to you in the same amount of time it would take to be delivered as if it had shipped from our warehouse - within one business day. We see how the misunderstanding that UPS ground could deliver within a day occurred because of our close proximity to your business, and we will make sure to make it more clear throughout our site that most orders need one business day to process, although some do make it out on the same day. Unfortunately, we were unable to give you an update about your order in several attempts made via email and a phone call along with a voicemail. We understand that emails can go to spam and voicemails can be over looked, so we would love to make this right by offering a $100 off your next order of over $500 dollars. This is a difficult time for most businesses and shipping companies, but we value you and your business and want to make it right. Please email us when you are ready to receive your discount code.
“I called and really didn't know what type of hose I was replacing , with minimal description the staff are so knowledgeable he knew exactly what hose I needed, ordering was easy and they came right away, fit perfectly. I will be ordering more from my tractor , I would recommend this company”
Posted 5 months ago
We are glad the parts fit! Call anytime. We would love to help with any other replacements or repairs.