Hotpoint UK Reviews

Name: Hotpoint UK
Rating: 2.00

2.0 Rating 12 Reviews

25 %

of reviewers recommend Hotpoint UK

Company Reviews

Questions

Metrics

2.0

Based on 12 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Hotpoint UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hotpoint UK 1 star review on 24th July 2020

Gary

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service, warranty and product don't hold up to their promises. 6 year (bought for 600euro)old washing machine broken down twice with major issues since purchase, first time machine was only 3 years old when the whole panel went. It was very difficult to get the free part warranty they promised but got it at the end with a lot of hassle and 3 months wait. Second time around they have no record of my warranty or first time fixing. Would never buy of this brand again.”

Helpful Report

Posted 3 months ago

“Do not waste your time and money on their appliances. Bought a cooker broke down within months of purchase. Sent an engineer who fixed it and has since been a regular visitor to my house since last May. Fixed again yesterday then broke down literally in front of him and have now been told I have to wait another two weeks for parts and an appointment. I totally gave up yesterday and went out and purchased a new replacement. Spent hours on the phone trying to talk to someone and just got pushed from pillar to post. Hotpoint want nothing to do with it and refuse to help saying they can only offer repairs. I've asked for a partial refund so I could put it towards the new one but you guessed it they can't do that either. Absolute shambles of a company and will not be buying hotpoint ever again. Company only interested in lining their own pockets”

Helpful Report

Posted 3 months ago

“Purchased a dishwasher in August direct from Hotpoint. This was installed by Hotpoint. The staff did not connect the waste hose and this caused a wide flood in our kitchen. Hotpoint passed us to their insurer who have still not resolved matters three months later. To make matters worse the dishwasher packed in today. I suspect that they have damaged it on installation which has resulted in it to break so young in its life. Hotpoint cannot get out to us to inspect for some weeks leaving us with no working product. Over £3000 worth of damage and no working dishwasher. Staff have no sympathy. To make it worse, it broke leaving an electrical smell. I am now scared it could catch fire. But thats ok.... Hotpoint were told and seem disinterested as to the risk. All I now want is damage fixed and a refund.”

Helpful Report

Posted 4 months ago

“order engineer to come out and never shows and customer service should do something at all to correct the issue”

Helpful Report

Posted 9 months ago

“This company has got to be the worst I’ve ever dealt with with a complaint. Two guys turned up to fit a dishwasher, damaged the kitchen, bodged install, I complained, they said they interviewed the guy and low and behold they said the didn’t do the damaged, so they are going to do nothing. The install was a joke, even when another engineer came out, he called his manager to say what a bad job It was. Diabolical, DON’T Deal with this company,! Hotpoint don’t even try and answer this online it’s been 4 weeks, I’ve taken it to the financial ombudsman.”

Helpful Report

Posted 3 years ago

“I ordered repair service for Tumble Dryer (Ref: ch8ocyfw6j) a week in advance, spoke to customer service in advance by phone and... no one come during appointed date. I had to stay all the day home and lost the whole working day. Ugly service, waist of time. Never again Hotpoint service and Hotpoint products!”

Helpful Report

Posted 4 years ago

Hotpoint UK is rated 2.0 based on 12 reviews