Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
I returned four pairs of shoes to Hotter via Royal Mail. I have waited the fourteen days as stated for my refund but despite two telephone calls to Customer Services I still have not received my refund and I was told to ring again next week. Apparently there is a delay and everyone is working really hard (from home no doubt as the assistant I have just spoken to had her television on so loud I could hardly hear her) Not very professional and certainly not helping the reputation of Hotter.
Helpful Report
Posted 1 year ago
I have had to throw out about a dozen Hotter shoes over the past few years as the soles were breaking up and were literally falling to pieces. The uppers were perfect as none of the shoes had been worn much. I have complained to Hotter and sent pictures but they insist there is nothing wrong with their manufacture of the soles. Hotter shoes and sandals suit my feet but extremely disappointed with the soles. No pictures currently available
Helpful Report
Posted 1 year ago
pair of boots that did not fit properly, too narrow and boot cut into calf, too high for me. I have tried the returns process on their website, since end of January. I finally called them to get a retun label and they told me that their computer system for returns is not working at this time, that they are waiving the 30 day time limit for my return due to their computer issue. I called a second time a week later. Still same excuse. I sent an email through their portal and got the same canned response in the email. It's been almost a month of trying to navigate their return process. Never again will I purchase any products.
Helpful Report
Posted 1 year ago
Have just received a pair of shake shoes with a wonderful reduction from £69 to £29 the trouble is they are so inferior to any hotter shoe I have had before, I have ms so it is essential I have comfortable shoes and have had hotter for over 20 years and been thrilled with them. The inner sole is very thin also the strap is nowhere near as sturdy as my other shake shoes ,the stitching is also faulty. When you buy things in the sale you expect the same standard.
Helpful Report
Posted 1 year ago
I loved the shoes when they arrived - unfortunately they were too big. It took three weeks and multiple emails with almost zero responses from their Customer Service for a simple return label. It's been two weeks since I heard from them after they acknowledged that the postoffice notified them I dropped the return off and tracking shows they were received two days ago. I will never order from them again. STILL awaiting my refund.
Helpful Report
Posted 1 year ago
I have bought hotter shoes for a number of years very comfortable shoes to wear
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Posted 1 year ago
Uncomfortable shoes and a very expensive way to try on footwear.
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Posted 1 year ago
I bought a pair of boots from the Hotter US site because I live in Canada. They were too big for me so I returned them, but I had to return them to the UK. Why bother having a US website? I mailed the boots back at the end of November and as of today (Jan 23) Hotter says they have no record of having received them. So now I have no boots and won't get a refund. Would never buy from Hotter again or recommend the company to anyone.
Helpful Report
Posted 1 year ago
Your reputation is trashed by your failure to act promptly. Like other customers I have had multiple payments taken from my account for 1 pair of shoes. I buy 75% of my shoes from Hotters and so am a regular customer. I’ve never had to complain before. I understand the company is being restructured, redundancies are being made and guess that what’s happening is the result of inept management. What a pity as I would hesitate to buy again. I feel sorry for your staff in customer services, perhaps management should take a shift answering calls, it might focus minds.
Helpful Report
Posted 1 year ago
I have 2 pairs of ellery boots which are so soft and comfortable and were from the start . My black ones are looking a bit old now so I decided to by some more . Sadly the design has changed and I thought long and hard about buying. Eventually I did buy and the postage even though it was Christmas and postal strikes was amazing and really quick . Unfortunately the ellery boots are so hard around the ankle and across my toes they have made my feet sore ! The leather isn’t soft like the original boots . I will have to persevere and try to break them in but as for comfort zero out of 5 !
Helpful Report
Posted 1 year ago
I haven't bought since CoVid started 2020 because they said the shipping has slowed and did not have new styles, but I love Hotter sandals, and sneakers I take care of the 5 pairs of sandals and 1 pair of sneakers that still have, they are the most comfortable and my feet loved them. Is Hotter going to return to the USA?
Helpful Report
Posted 1 year ago
I have purchased 3 pairs of shoes/sandals from Hotter in the past. This 4th pair was cute, but wore them ONE night and my feet were so sore and callouses on the little toes. They will not return worn shoes...excuse me, how can you tell if they are comfortable (like the others were) if not worn. I will never buy from them again and I feel I was a good, repeat customer. I will only buy from a reputable dealer where items can be returned or exchanged.
Helpful Report
Posted 1 year ago
I’d had these boots for 12-18 months hardly worn, put them on to go the armistice day parade and the soles have fell to bits. Got this from them Thank you for providing the information regarding your Hotter product and the disintegration of its sole. Unfortunately, I have been unable to find a record of purchase which would suggest that these were purchased many years ago, and we do have to take the age into consideration; in addition, long term storage and infrequent wear may be contributing factors to the issues encountered with the soles. However, we do not expect this type of issue to occur. We thank you for your feedback and deeply apologise for the inconvenience caused. In the years since your product was manufactured, we have, through natural production processes, modified the materials we now use. We can assure you that this type of incident should not arise in our more recently produced products and we sincerely hope this will restore your faith in us and not deter you from choosing Hotter in the future. As a gesture of goodwill, please accept a £15.00 Hotter Gift Card from us to put towards your next purchase; this is valid for two years and can be used in-store or through our mail order system by calling 01695 213 213. Please confirm you would like us to send this to the address you have previously provided. Again, we deeply apologise for this issue and look forward to. Guess what they can do with their gesture of goodwill !!!!!!
Hotter Shoes 1 star review on 19th November 2022 Hotter Shoes 1 star review on 19th November 2022 Hotter Shoes 1 star review on 19th November 2022 Hotter Shoes 1 star review on 19th November 2022
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Posted 1 year ago
Wow! Not surprised by so many poor reviews. Bad sizing info, way oversized. Then they charge you for the return. AND poor tracking info setup. I wont order again seeing all these bad reviews.
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Posted 1 year ago
Bought new pair of Hotter Relax Slippers/ My old pair had a suede top and soft inner, They were very comfortable and lasted a long time. The new pair are stiff and nowhere near as comfortable.
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Posted 1 year ago
I ordered a pair of shoes from hotter online. I had to return them because the style was not right for me. I just want to warn people that you have to pay for the postage in both directions, so it cost me £6.45 to try on a pair of shoes for 2 minutes. Email exchanges with customer services were unhelpful saying: 'We endeavour to make this information clear in our catalogues and online'. As far as I am concerned it was not clear. When you don't have a Hotter shop to go to you don't have a choice... Well that is not strictly true... I choose never to use Hotter again. Absolute disgrace.
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Posted 1 year ago
Customer service is a total joke. I have one order that supposedly shipped 10 days ago but tracking shows it hasn't moved since then. Repeated calls to Hotter have accomplished absolutely nothing. They refuse to look into it and suggest the shoes have magically arrived in the US despite zero evidence otherwise. If you cannot support your customers in the US, do not offer sales and shipping to the US.
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Posted 1 year ago
Recent visit to Hotter as noticed 40% sale on all boots. I was greeted by a lovely lady called Tracy in the Dorchester branch. Not only did she measure my feet, recommend a suitable boot and ultimately saved me over 50% on a very nice pair of gortex walking boots. Tracy was so helpful and and asset to Hotter Dorchester. Well done Tracy.
Helpful Report
Posted 1 year ago
Hotter are not so hot when it comes to durability. We bought a pair of Hotter boots from a reputable store on the basis that this store would provide a reliable source of footwear and discovered Hotter footwear to be very poorly manufactured. The total failure of these boots is both down to the materials used and their construction. The sole is a total shocker as the rubber is simply not fit for purpose and eventually just disintegrates whilst walking. It simply fragments and falls away from the boot. I have NEVER seen such total failure of any footwear and the fact both boots displayed similar construction breakdown shows it is not simply down to a faulty shoe. Hotter is a shoe company to avoid.
Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022
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Posted 1 year ago
Arthritis has done a number on my feet and I purchased a pair of closed toe shoes and then a pair of sandals. Wonderful workmanship and no rubbing! Getting ready for winter and some new shoes! My husband always remarked on English shoes!
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Posted 1 year ago
Hotter Shoes is rated 2.3 based on 575 reviews