Hotter Shoes Reviews

2.3 Rating 573 Reviews
E
Happiness Grade
Read Hotter Shoes Reviews

About Hotter Shoes:

Hotter Shoes is a British footwear designer and manufacture originally set up in 1959.

Hotter now retails there shoe's in most countries around the world.

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale

Hotter Shoes have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, customer service, returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
Made in England is a bonus, as was the sale price.
- Anonymous
I got my shoes just when they said I would. I love them ,they fit just fine. So happy with them. The price was fantastic. Thank you to the sales person that helped me.
- Audrey
Ordered shoes online.. Excellent sale price Easy to follow site. .Kept informed of delivery, within a week, by Royal Mail. Very happy with shoes and service.
- Marjie
F

Delivery - Slow

25.00%
Industry Average
DREADFUL DREADFUL company AVOID at all costs I would have left NO STARS rip off Company I ordered a pair of boots paid postage arrived too narrow sent back had an email saying was processing refund after 10 days phoned to find out where my refund was! Was told oh we have put it through it is up to the Finance Department to arrange this now! So probably wont be getting back for at least another 5-7 days. Got refund eventually only to find it was £2.95 short phoned was told oh you have to pay to return the item too. So not only do you pay for delivery but if you don't like it or it doesn't fit you have to pay to send it back so nearly £7 in postage RIP OFF COMPANY WITH DREADFUL CUSTOMER SERVICE AVOID AVOID
- BJW
Company has changed hands, delay on despatching items but customers not informed. Payment still taken days before items despatched. Customer Services say it's not possible to let customers know about the back log . . . until you phone them to chase your order. My parcel will eventually be delivered when there will be no one available to sign for it. As the parcel hadn't been dispatched when I phoned, i asked for the delivery address to be changed but apparently not possible!
- Cat Duffy
I ordered some sandals, 2/8/22 they said delivery would be 15/8/22. They never came, so I contacted customer service by email. They did reply, and told me the shoes were unavailable. They released my funds back to me. I don't think the shoes were available in the first place! Very bad service so I Googled and apparently the company is up for sale....sounds like I was lucky in that I didn't lose my money.
- Anonymous
F

Returns Process - Difficult

16.67%
Industry Average
Hotter Shoes extensively advertising, knowing full well they were going into administration and would not be refunding returns. Fraudent activity but this is okay to do to people, especially with everyone struggling financially right now. Absolutely wrong on every level. Never, ever will I buy from Hotter again. So for the sake of the new owners refunding people, I hope hey lose business from those who have been ripped off.
- Anonymous
They only offer a credit note - in a company where quality, service and returns policy have become unreliable ?!.
- Dawn Witt
I have tried the returns process on their website, since end of January.
- Regina Lynne Painter
E

Refunds - Difficult

48.48%
Industry Average
Following a very abrupt and unsatisfactory telephone call today with a member of yr team I am disgusted to hear you are returning the shoes as apparently there is evidence they have been worn! They have not been worn out of the house as my Granny is 96 years old and unable to leave her carpeted home! She did try them on and found them to be too heavy and more likely to make her fall , which is something she absolutely has to avoid at her age! Yr member of staff refused to send images of the supposed evidence! I said I had checked the shoes before posting them back and there were NO signs of wear . I feel that this is appalling customer service and will be escalating this for further action! If you tried a pair of shoes on in a shop there is potentially signs of wear but these would still be sold on ! It would appear that looking at similar reviews this is a common problem and will be looking for complete resolution! Will continue to obtain full refund and cost of postage
- Anonymous
Thing is, Hotter break the law by not refunding original postage costs.
- Happyjoe
DREADFUL DREADFUL company AVOID at all costs I would have left NO STARS rip off Company I ordered a pair of boots paid postage arrived too narrow sent back had an email saying was processing refund after 10 days phoned to find out where my refund was! Was told oh we have put it through it is up to the Finance Department to arrange this now! So probably wont be getting back for at least another 5-7 days.
- BJW
43.48%
Industry Average
I was disappointed with the unimaginative customer service which would not allow me to return them outside the 30 day period.
- JRV
Following a very abrupt and unsatisfactory telephone call today with a member of yr team I am disgusted to hear you are returning the shoes as apparently there is evidence they have been worn! They have not been worn out of the house as my Granny is 96 years old and unable to leave her carpeted home! She did try them on and found them to be too heavy and more likely to make her fall , which is something she absolutely has to avoid at her age! Yr member of staff refused to send images of the supposed evidence! I said I had checked the shoes before posting them back and there were NO signs of wear . I feel that this is appalling customer service and will be escalating this for further action! If you tried a pair of shoes on in a shop there is potentially signs of wear but these would still be sold on ! It would appear that looking at similar reviews this is a common problem and will be looking for complete resolution! Will continue to obtain full refund and cost of postage
- Anonymous
DREADFUL DREADFUL company AVOID at all costs I would have left NO STARS rip off Company I ordered a pair of boots paid postage arrived too narrow sent back had an email saying was processing refund after 10 days phoned to find out where my refund was! Was told oh we have put it through it is up to the Finance Department to arrange this now! So probably wont be getting back for at least another 5-7 days. Got refund eventually only to find it was £2.95 short phoned was told oh you have to pay to return the item too. So not only do you pay for delivery but if you don't like it or it doesn't fit you have to pay to send it back so nearly £7 in postage RIP OFF COMPANY WITH DREADFUL CUSTOMER SERVICE AVOID AVOID
- BJW