Hotter Shoes Reviews

2.3 Rating 573 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 573 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
1
Very Annoyed Ex Customer
I’d had these boots for 12-18 months hardly worn, put them on to go the armistice day parade and the soles have fell to bits. Got this from them Thank you for providing the information regarding your Hotter product and the disintegration of its sole. Unfortunately, I have been unable to find a record of purchase which would suggest that these were purchased many years ago, and we do have to take the age into consideration; in addition, long term storage and infrequent wear may be contributing factors to the issues encountered with the soles. However, we do not expect this type of issue to occur. We thank you for your feedback and deeply apologise for the inconvenience caused. In the years since your product was manufactured, we have, through natural production processes, modified the materials we now use. We can assure you that this type of incident should not arise in our more recently produced products and we sincerely hope this will restore your faith in us and not deter you from choosing Hotter in the future. As a gesture of goodwill, please accept a £15.00 Hotter Gift Card from us to put towards your next purchase; this is valid for two years and can be used in-store or through our mail order system by calling 01695 213 213. Please confirm you would like us to send this to the address you have previously provided. Again, we deeply apologise for this issue and look forward to. Guess what they can do with their gesture of goodwill !!!!!!
Hotter Shoes 1 star review on 19th November 2022 Hotter Shoes 1 star review on 19th November 2022 Hotter Shoes 1 star review on 19th November 2022 Hotter Shoes 1 star review on 19th November 2022
Helpful Report
Posted 1 year ago
1
Cole Maynard
Hotter are not so hot when it comes to durability. We bought a pair of Hotter boots from a reputable store on the basis that this store would provide a reliable source of footwear and discovered Hotter footwear to be very poorly manufactured. The total failure of these boots is both down to the materials used and their construction. The sole is a total shocker as the rubber is simply not fit for purpose and eventually just disintegrates whilst walking. It simply fragments and falls away from the boot. I have NEVER seen such total failure of any footwear and the fact both boots displayed similar construction breakdown shows it is not simply down to a faulty shoe. Hotter is a shoe company to avoid.
Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022 Hotter Shoes 1 star review on 17th October 2022
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Posted 1 year ago
1
Unverified Reviewer
I have never in my almost 70 years had such poor quality leather in a shoe. With such a hot summer, I have barely worn them.
Hotter Shoes 1 star review on 12th September 2022
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Posted 1 year ago
2
Verified Reviewer
The quality is so poor. I've been a customer for years. Sent sandals back last week. Now another pair going back. Photo shows the difference in size and quality. So disappointed the one on right Maddy perfect. The left one Sol flimsy much narrower awful.
Hotter Shoes 2 star review on 28th June 2022
Helpful Report
Posted 1 year ago
1
Marmite Jim
Absolute rubbish. Take a look at the photos below and make your own mind up. Terrible customer service. Won't accept any responsibility for shoes that are not fit for purpose. I was told that the shoes that i had purchased as a brand new pair were actually old shoes and Deborah the lady from hotter who I spoke with could not remember if it was 10 or 12 years since they made that style of shoe and that the reason they had crumbled away on the first day of wear around the house was because they were old? How am I supposed to know that the brand new shiny pair of shoes I purchased were new/old shoes? ABSOLUTE JOKE STEER WELL CLEAR.
Hotter Shoes 1 star review on 24th May 2022 Hotter Shoes 1 star review on 24th May 2022 Hotter Shoes 1 star review on 24th May 2022
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Posted 1 year ago
1
Mary
Have bought many pairs of Hotter shoes over the years. Now found one smart pair, hardly worn, falling apart and soles split. This seems to be happening with other expensive makes of shoes. Surely, if this has become a common problem, why go on manufacturing them using the same type materoal for the soles.
Hotter Shoes 1 star review on 14th February 2022
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Posted 2 years ago
1
Margaret Holden
Don't buy Hotter shoes, Just had 4 more pairs of shoes fall apart as well as three others previously, not wonder people buy Chinese if this is the standard of English manufacture. Always loved the shoes in the past but had to but had to buy cheap shoes in Next to get me home and 10years later they are still intact and wearable as slippers, Hotter should be ashamed of itself. Would never recommend them to anyone always used to but total rubbish now. Just ordered one new pair and the shoes appeared to be different sizes one larger than the other.
Hotter Shoes 1 star review on 8th September 2021 Hotter Shoes 1 star review on 8th September 2021 Hotter Shoes 1 star review on 8th September 2021 Hotter Shoes 1 star review on 8th September 2021 Hotter Shoes 1 star review on 8th September 2021 Hotter Shoes 1 star review on 8th September 2021 Hotter Shoes 1 star review on 8th September 2021 Hotter Shoes 1 star review on 8th September 2021 Hotter Shoes 1 star review on 8th September 2021
Helpful Report
Posted 2 years ago
2
Tanya
Comfortable but faulty! I ordered a few pairs of Hotter shoes from Debenhams they were all faulty in some way, either glue showing, tessel not put on straight or wonky shoe.
Hotter Shoes 2 star review on 28th April 2021 Hotter Shoes 2 star review on 28th April 2021 Hotter Shoes 2 star review on 28th April 2021 Hotter Shoes 2 star review on 28th April 2021 Hotter Shoes 2 star review on 28th April 2021 Hotter Shoes 2 star review on 28th April 2021 Hotter Shoes 2 star review on 28th April 2021 Hotter Shoes 2 star review on 28th April 2021
Helpful Report
Posted 2 years ago
1
Mike Tointon
If you plan to wear them dont buy any of the Hotter range. If you wear them a lot the soles fall apart, if you wear them intermittently the soles fall apart, if you save them for a special occasion the soles fall apart. The company will tell you it’s your fault as you’ve worn them too much or not at all. The problem is in the synthetic soles, they don’t have the longevity of other manufacturers and Hotter won’t admit it.
Hotter Shoes 1 star review on 24th February 2021 Hotter Shoes 1 star review on 24th February 2021
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Posted 3 years ago
1
Verified Reviewer
Lovely pair of Hotter Shoes, extremely comfortable. Found them at the bottom of my cupboard after forgetting I had them. Wore them once for the day and the soles are crumbling away leaving black powder and clumps over my house. Not happy, will not buy again and will certainly not recommend. Didn't bother contacting Hotter after reading other reviews that they are just not interested!
Hotter Shoes 1 star review on 7th October 2020 Hotter Shoes 1 star review on 7th October 2020 Hotter Shoes 1 star review on 7th October 2020
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Posted 3 years ago
1
Micky Vee
Expensive shoes that didn’t last two minutes and twisted ankle!
Hotter Shoes 1 star review on 12th September 2020
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Posted 3 years ago
5
Miz Frankie
I'm and 'old lady,' who loves shoes! For the first time in my life, it appears "I have found some of the best fitting, orthopedically sound and comfortable shoes on the planet." My first purchase was several months ago (2017); the shoes came and they are everything I'd hoped for and more. I told my daughter and ordered several pairs for her, and she's awaiting her order. All Hotter need do is keep up the good structural, appearance and excellent fabrics, and you will have my business forever. I will tell all my friends about your product. It would be nice if the wait time for delivery wasn't so long--but, I realize these shoes come from across the Pond, so it's one of the small things I would like improvement on. Miz Frankie
Hotter Shoes 5 star review on 7th January 2018
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Posted 6 years ago
1
Cres Kelly
My first two purchases of Hotter ‘Gortex’ shoe was made four years ago and they were very good. When the opportunity arose to buy some more of the same shoe in a sale I purchased two more pair of shoes and put them aside to use when the others had worn out. The first pair I took out to use, the soles split within weeks and the shoes had hardly been worn, some of the eyelets also came off; they let water in soon after I started wearing them so I then used them to walk over the pebble beach when down the south coast. The second pair I started using this year have also developed cracks in the soles of the shoe and are also rendered useless. I can’t send them back as I have had them in my wardrobe for a year before using them! While I sung the praises of hotter shoes at first, the bottom line now is I wouldn't touch them with a barge pole! They are a very expensive mistake and not worth a glance.
Hotter Shoes 1 star review on 23rd November 2017
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Posted 6 years ago
1
Mrs Kk
Had two pairs and soles have crumbled though tops are fine. Had other makes longer that never do this
Hotter Shoes 1 star review on 14th August 2017
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Posted 6 years ago
1
Unverified Reviewer
Did not receive the order on the estimated time, and they have an horrible and I mean very horrible costumer service, I've called mane times which seems to be a Las Vegas number, also let's not forget the number seems to be a cell phone number, the only thing I got was two lame e-mails with no explanation at all saying that the shoes are hand made and that why it takes long, so that I a misleading information on their website about delivery days then never ever ever buying shoes with this assewholes again UNPROFESSIONALS
Hotter Shoes 1 star review on 31st March 2017
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Posted 6 years ago
5
Amy
Ordered a pair after receiving promo with something else I ordered. I absolutely loved every them! So stylish and comfortable. Thank you!
Hotter Shoes 5 star review on 29th March 2017
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Posted 7 years ago
5
Happy In Cali
I have a hard time finding shoes I like and are comfortable. I wear closed toe all the time. When I happen to see a Hotter brochure I was so happy to see more than one pair that I liked. I ordered 7 pair! 40% off. Only took 8 days to get. From the U.K. To Cali. I love them all.
Hotter Shoes 5 star review on 16th March 2017
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Posted 7 years ago
2
Margaret Caisey
The soles of my hardly worn Hotter Shoes disintegrated as I walked. Very bad experience.
Hotter Shoes 2 star review on 28th June 2016
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Posted 7 years ago
Hotter Shoes is rated 2.3 based on 573 reviews