Hotter Shoes Reviews

2.3 Rating 574 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 574 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
The Hotter shop in Solihull town centre was the 3rd shoe shop I visited today (12.03.24). There were two staff working there. I wish to congratulate them on their absolutely excellent customer service. They were head and shoulders above the staff in the other two shoe shops. I left with two pairs of shoes!!
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Posted 1 month ago
My wife and I visited the Norwich store this morning (Friday 6th March) to purchase shoes. Both of us bought a pair of shoes! We were served by Michelle who was extremely helpful, offered high quality advice on our purchases and is clearly very knowledgeable about which shoes suit a customer's needs. She also had a good manner and empathy with the customer and was a credit to your business. THANKS YOU Very Much.
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Posted 1 month ago
I have had numerous pairs of Hotter shoes and boots and I can say I have been delighted, never had to return which seems a bit of a problem .
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Posted 3 months ago
I was feeling very low the day i visited one of your stores in llandudno north wales after an opperation on my ankle i was made to feel possative with the care i was given and the time i tried many pairs of shoes+boots they were very helpfull and they were busy at tge time to....Donna+Joanne was exelent!! I left after buying 2 pairs of shoes and feeling very possative in the weeks ahead with my sore ankle..thank you very much...
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Posted 3 months ago
I have some ten pairs of Hotter shoes and boots, some of which Iโ€™ve been wearing almost daily for many years. They are supremely comfortable, very well made, and have lasted longer than just about anything except LL Beans gum shoes. I am very sad to hear they have been taken over by someone else. They are my all time favorites.
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Posted 4 months ago
I have five pairs of hotter shoes and I can honestly say they are the best shoes I have ever had. I have problems with shoes as I have wide feet and these fit like a glove. As for the soles I have had no bother with them. My daughter wears hotter boots for hiking miles and running and they lasted her a long time. I, for one, will only be buying hotter shoes.
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Posted 1 year ago
I have bought hotter shoes for a number of years very comfortable shoes to wear
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Posted 1 year ago
Recent visit to Hotter as noticed 40% sale on all boots. I was greeted by a lovely lady called Tracy in the Dorchester branch. Not only did she measure my feet, recommend a suitable boot and ultimately saved me over 50% on a very nice pair of gortex walking boots. Tracy was so helpful and and asset to Hotter Dorchester. Well done Tracy.
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Posted 1 year ago
Arthritis has done a number on my feet and I purchased a pair of closed toe shoes and then a pair of sandals. Wonderful workmanship and no rubbing! Getting ready for winter and some new shoes! My husband always remarked on English shoes!
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Posted 1 year ago
just received whisper boots. Really nice, good fit, well made.This is my fourth pair of Hotter shoes an i am about to order two more pairs
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Posted 1 year ago
!!!I LOVE HOTTER SHOES!!! I have purchased over a dozen pair since finding out about them in 2018, not just for myself, but for my husband and mother. Sometimes the wait time has been longer, BUT it's always worth the wait. Thank you for making such wonderfully made, good quality shoes that fit so much better than American brands and every pair I purchased is worth every penny I spent, thanks again!
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Posted 1 year ago
I always said I would never buy shoes on line. I had, a while ago, bought a pair of Hotter shoes in their Brighton store (so sad it is now closed) which were amazingly comfortable, so I decided to take the risk but was ready, pen poised, to fill in the returns form! I need not have worried as the new shoes - a totally different style, but the same size and width, are every bit as comfortable. Made in England is a bonus, as was the sale price. Thank you Hotter.
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Posted 1 year ago
I got my shoes just when they said I would. I love them ,they fit just fine. So happy with them. The price was fantastic. Thank you to the sales person that helped me.
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Posted 2 years ago
So comfortable!
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Posted 2 years ago
Hotter shoes are perfect for me and the staff in your shop in Southend on Sea are excellent especially Shauna. Prices are quite high but there are bargains to be had with numerous special offers. Shoes are comfy and both delivery and returns process very efficient. Impressive new technology for measuring feet for a perfect fit available at Southend also. Would highly reccomend a visit. Thanks for your help and advise.
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Posted 2 years ago
I sent a pair of hotter shoes back my wife had them bought as a present a few years and kept in the box and never worn . wore for the first time July 2021 and the soles disintegrated . i sent them back and Hotter got in touch about ten days later and said there was a fault in the material used but they had not sold that model for twelve years but should have not happened and offered a replacement which we have received which is absolutely first class.
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Posted 2 years ago
Sad joke!! Shipping cost unreasonable!!! Return policy more unreasonale!!!!๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž
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Posted 2 years ago
I have several pairs of Hotter shoes & boots. All suede or leather. All are excellent. Highly recommended.
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Posted 3 years ago
A friend had cute shoes which I admired. She said they were Hotter. Six years later Iโ€™ve owned and worn 7 pairs. I like loafers and sandals and have both. Theyโ€™re amazingly comfortable, and just never wear out! I still have them all. Once Il returned a pair and had no trouble at all. Turned the original bag inside out after enclosing the receipt with reason for return, affixed the label attached to the receipt and dropped it off at the post office. Refund appeared in a very reasonable time. I live in he USA - maybe itโ€™s different in Britain. And the sales are real bargains for the great quality.
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Posted 3 years ago
My first pair reminded me of the best shoes I've ever worn. Fabulous, fit like a glove comfortable. I found that, even though the fit seems tight at first, these shoes fit so well and comfortably, I wear them all day and forget they're even there. Knowing that their shoes are made in England and not in China, knowing that they are able to supervise their quality, makes me appreciate them more. I just bought my fourth pair in a year. What is personally great, I have a wide foot and the regular width is perfect. I must have an English foot!
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Posted 3 years ago
Hotter Shoes is rated 2.3 based on 574 reviews