“Purchased my daughter's Christmas present from this site and it is faulty. It doesn't charge and the plug isn't even compatible with uk sockets so had to get a travel plug. It's an absolute joke! I'm beginning to think this site is a scam! I've emailed and tried to make contact with the sales team to no avail!!! My daughter is devastated. I saved up for months to buy this present. It's an absolute joke.”
“I have not received my goods and no one has updated me as to where my delivery is. This is a Christmas gift purchased in plenty of time before Xmas so I hope the issue will be resolved promptly.”
Hi Laura,
Thank you for your feedback!
I have looked through our email trail and can confirm you have been receiving email replies within 1 working day? Can I please check you are getting our emails?
We appreciate the stresses of Christmas but we do state that orders to outside of the UK do take longer, particularly to Jersey/Guernsey as they need to be checked by customs.
Hi Paul,
Thank you for your message.
The parcel delivery date has been changed by the recipient, which is why the parcel has not yet arrived. Please do contact the bill payer to find out why the parcel delivery date was changed.
