HSBC Employee Reviews

1.4 Rating 622 Reviews
9 %
of reviewers recommend HSBC Employee
1.4
Based on 622 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5

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HSBC Employee 1 star review on 3rd November 2023
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HSBC Employee 1 star review on 20th January 2023
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HSBC Employee 1 star review on 20th January 2023
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HSBC Employee 1 star review on 29th May 2022
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HSBC Employee 1 star review on 29th May 2022
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HSBC Employee 1 star review on 29th May 2022
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HSBC Employee 1 star review on 23rd March 2022
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7
Anonymous
Anonymous  // 01/01/2019
I wrote to HSBC regarding a routine matter relating to my current account. They did not reply. I sent a reminder. Again they did not reply. I went to the branch and was promised they would sort it out and get back to me within 24 hours. I never heard from them. I wrote a formal complaint. Again, they did not reply. I took the matter up with the Banking Ombudsman. HSBC at last reacted. They said that they thought the signature on my original letter did not look exactly like the specimen in their file. Apparently that meant that they just scrapped the letter. I work in an industry which relies on customer satisfaction. If I get a letter and it looks suspicious, I contact my client and ask whether they sent it. It also fails to explain why they did not take any action in relation to the reminders; presumably not all of my signatures looked forged, nor why they did not get back to me after my visit to the branch. In my humble opinion, the sooner HSBC packs up its chopsticks and head back to Hong Kong the better for all of us.
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Posted 7 years ago
Only comment necessarily for HSBC is avoid at all costs
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Posted 7 years ago
One word, WOW! 1. Cannot speak good English 2. Eat while talking on the telephone 3. Rude staff 4. They do not listen to the problem but speculation 5. They disrespect you when they know you are poor and not rich. I wish I could do something about it as I am a HSBC customer but not going to stay for long! Just visit Barclays, a wonderful service, beautiful staff members, even the branch you visit smells nice! Just compare and you will see the difference! I do not know about other banks! Thank you,
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Posted 7 years ago
The new online banking website is a complete nightmare. Whoever designed it and whoever signed-off the changeover from the old website to the current user-UNFRIENDLY load of garbage should not be employed by HSBC. I have tried to raise this via the 'My Messages' customer helpline on the website and just get fobbed off or the points I raise are ignored. What an awful way to treat your customers. Goodbye.
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Posted 7 years ago
They "improved" a near perfect online banking web site. Nightmareish FAIL. Avoid at all costs.
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Posted 7 years ago
New website awful I have 8 accounts and its all too large too confusing and absolutely dreadful. Please can we have the old design back asap. I have been with HSBC do 45 years and work in IT this is the worst IT bank upgrade (front end) I have ever seen. Please please go back or I have to switch banks
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Posted 7 years ago
The most ridiculous login processes I've ever known. I've been on the phone to them for 37 minutes because I've changed my mobile and as such the app won't work... An app which for some reason I need to have to log in to my account along with around 18 pieces of vital security information which I have clearly forgotten. End of my tether.
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Posted 7 years ago
Just been on the phone for 15 minutes waiting to speak with someone in telephone banking at 11pm at night! Finally hung up.What a joke!
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Posted 7 years ago
If you bank with this crowd the drop them. If you are thinking about using them then forget it. This mob are the biggest bunch of incompetent prats I have ever experienced. Call times unworkable, customer service level abysmal, banking systems chronic. Yep Its all been said before, this organisation is not run by professional bankers but more like a heap full of old wankers might be a more appropriate term. Dump them.
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Posted 7 years ago
Have just abandoned my application to open a business Account with HSBC, after being dragged through weeks of the application process, due to them unnecessarily applying FATCA to Limited company applicants, at this time. I have spent weeks chasing their customer service team, making formal complaints which have not hastened the process or resulted in anybody taking responsibility for the delays. I have been lied to about the length of time the process should take. HSBC obviously didn't put their money where their mouth is, in terms of ensuring that they had sufficiently trained staff in adequate numbers to deal with this. I have had to chase them all the way through the process, regardless of trying to escalate complaints. After being told that I would receive a telephone interview at 5 PM today, in order to finalise the matter and open my Account, I was actually called at 5:40 PM and was told that I'd missed out a tick in one of the boxes, but a colleague had been trying to reach me on the telephone to let me know. This transpired to be another lie, as I there is no record of any call from them. I decided to call Santander to ask them how long the process would take with them. I went through the whole process over the telephone, received first class for customer service and my business account was opened after 40 minutes! I was told that I wasn't the first disgruntled customer who had become sick of the appallingly poor service from HSBC and had called them. If only I'd done this six weeks ago! I wouldn't give HSBC my custom if they paid me. And absolutely horrible experience over the past six weeks that has caused much stress and taken up far too much of my life.
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Posted 8 years ago
I'm writing as a completely disappointed and disgusted customer for the service I have so far received from HSBC. I applied for a current account online in July and sent off my proof of address by post as requested. I was then asked to take my proof of identity to my local branch which I did in August. I was told that this would be sent off and my application would be processed and my account opened. Since I had not received any information back right up till September from the bank I called in to check the progress of application, only to hear that apparently I had not sent in my proof of identity. After half an hour of talking with different representatives and being told to hold whilst they continued to direct me to someone else that may handle it 'better' I'm told that actually my proof of identity has been scanned in and they don't know why I haven't received my card. I was then told to call in the next day and that my account should be open by 'tommorow' when infact I had to go through the whole process again the next day and had to hear the same thing from the customer service. I called in again a few days later and was told to go to my local branch with all my documents again. I am completely surprised at the level of mistrust within the bank between colleagues when the lady that was dealing with my application was told that although the customers documents had been scanned in by the branch and the documents are visible on the system, they would not confirm them. Neither did they accept that she had my passport right before her to confirm what was already on the system. I am now told to wait, once again, for another seven days for my application to be accepted, three month since I applied for it. I think it's ridiculous and completely disrespectful that I have to wait so long and provide my document and be constantly calling in for the progress of my application when it should only take around one week to open an account. I am completely discouraged from a bank that cannot remain organised and process something as simple as opening a current account where the customer is not taken seriously and has to constantly call in to check whether they are receiving the basic mentioned service.
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Posted 8 years ago
HSBC customer service is a joke. After staying on the phone for over 2hrs as an advance customer, my issue was not resolved - so terrible. The worse thing is those telephone banking experts do not seem to know the bank policies - you wonder how HSBC recruits these ones. They talk as if they care about their customers but run into an issue especially when on a vacation which is clearly not your fault and they'll show you who they really are. HSBC is not a reliable bank.
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Posted 8 years ago
Worst bank ever I have just moved from HSBC to barclays, I have had a business account with HSBC for over 12 years, transacted more that 30 million in that time, So iv paid some pretty hefty bank charges. Its now impossible to have a bank manager because they changes literally every 2 weeks. They treat you in a disgusting way.
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Posted 10 years ago
Im shocked that it still shocks me how bad HSBC customer service is....
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Posted 10 years ago
Ridiculous .. my wages ect are over 2,500 a month going into this bank .I have asked several times to open a separate savers account to set extra money aside and been refused every time . I thought with everything going on at the moment heating electricity food mortgages and food we are encouraged to try put something aside if possible but this bank makes it impossible this I find sad so would not recommend it . Looking 2 switch disgusted is an understatement
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Posted 10 months ago
Shocking, banked with them for almost 30 years and it’s going downhill rapidly. Sick of the lies, dishonesty, lack of respect and empathy, lack of accountability and constant contradictions. Avoid at all costs
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Posted 1 year ago
I would give them zero stars if I could. Despite me asking repeatedly for no statements, they continued to send them, and apparently one was returned. Theu froze my account while the joint account holder was away, and told me that there was absolutely no way to access my money. Subsequently when he went into a branch to give them documentation they already had, they refused to see him whatsoever without me there. When he went to another teller, they said there was no problem and refused to take identification. The account has now been frozen for two weeks with no resolution in sight.
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Posted 1 year ago
I've been an HSBC customer for absolutely years but their customer service recently is appalling even as a premier customer it takes you an hour to get through to speak to somebody who then reads a script and literally can't help. hopefully this review will elicit some sort of response that I can actually speak to somebody who knows what they're doing. GRRRRR!
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Posted 1 year ago
Total nightmare, I wouldn't know where to begin with. Avoid at all costs and get your business account in any other bank.
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Posted 1 year ago
It would be nice to speak to a human!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Posted 1 year ago
HSBC Employee is rated 1.4 based on 622 reviews