“I purchased a defective product through HSN. The manufacturer of that product could not replace it because it was no longer being made, so they arranged a credit to be used for anything that HSN offered. HSN was diligent in keeping track of the credit and also assisted me in placing my order.”
“Great customer service, free returns if needed. Love Isaac Mizrahi black pant w/slit up the back of ankles. So comfortable great for dress up or down. Should buy another pair asap.”
“They have excellent merchandise from so many different departments. My favorite is their clothing. So many awesome designers. I am able to purchase up to date on trend clothes and make Flex Payments. This is the only way I can afford clothes is by paying for them over a few months. Excellent return programs. HSN is my go to for clothing and shoes.”
“I order a lot from HSN!!! They are so professional but personable too!!!! Comes right to my front door!!!! Best prices too!!!! Good Quality products!!!! Thank You, HSN and all that work there and to all that sends all my products out to me!!!! Kay Tupper”
“HSN has a great customer service. I always receive my orders on ti.e and have hassle free returns. I just received my Trexonic DVD player and it is so convenient and easy to use.”
“I ordered a Angel wrap for my 85 year old friend. She loved it. She was so so excited. Thee item came in 5 days. Well wrapped and boxed. I give you a 5 star rating. Thank you so much. It was my first time ordering.”
“Kids tablet- Lindsay model F7UHDX. WE bought it because it had 5 star rating..But now that we've had it 8 months it's junk. It won't power back on at all. Won't do anything. Just stopped working. Definitely not 5 star quality.”
“Be very careful with Flex pay. They don't practice giving you a true balance and they will charge you a late fee promptly. When you complain they let you know that you agree to flex pay which will run it's course. No matter if you pay the balance off before time or not. Warning, be absolutely sure when you're due date is and be sure to pay on that date. Otherwise they have no problem with charging you a late fee + an additional charge as well. Be careful about the product you order as well. It may not be serviceable if it is defective.”
“I was pleased with my purchase at first but shortly afterward I started hearing bad news about the particular product which was a ZTE smartphone and they are still selling bad products.”
“I returned a product and received a confirmation email HSN received the return and I’d be getting a refund. When that refund never came I called and was told I would not be getting it because HSN never received initial payment even though the money was debited from my account. So many things about that do not add up and they could not provide any other answer. I’m having to dispute it through my bank.”
“I signed up as a new customer for a 15% discount on my first order. I had to agree to receiving text messages and emails. Then when I place my first order on line it says sorry discount code is no good. When I call into customer service they tell me discount code is no good. I signed up as a new customer early this morning. Clearly they lie to new customers, typical bait and switch. I would recommend not ordering from this organization, they lie to their customers!!”
“Ordered product on 9/5 never received was told would receive refund & product, woukd be reordered now
Im receiveing last change on
The product that I never received ?
Asked for the last fee removed & HSN refused,
So they have lost a customer I will never ever buy anything from this company!!!!!!!!
What company changes customers for product you never received ,
Not a company I want to do business with, Sincerely Julia”
“I ordered my wife a new hp computer for her birthday in September. I continued to look for tracking information. Today, I learned the earliest I may receive the computer is 11/22. No communication at all. Do not advertise on TV if you cannot fulfill the order. All I got from your company is a sorry. Businesses should not operate this way!”
“We purchased a mattress and decided to cancel the order since we found a better place. They refunded our money but then went ahead and put another order in and our debit card was charged again. For a month it was back and forth calls that got nowhere as they all spoke as sweet as pie and made false promises. I sent a screenshot of the charge and a rep told me they can’t accept it. I responded with you can’t accept a screenshot but we had to accept that you illegally charged our card and took food out of our toddler’s mouth. I ended up hanging up on her and spoke to someone who lied telling me a check was in the mail. When I asked him for confirmation of that, he put me on hold for 10 minutes and then hung up the call. Needless to say it took almost a month to get our money back for an order that they created. Never again HSN, your misery will never be my company.”
“Caution, caution, if you buy something through flex pay. You will have an insufficient fee hit your account if you have just enough money for the first payment. I suggest you run from this as fast as you can. Do not buy anything from HSN on flex pay. They will make show as if you have been double billed and tie your money up for 72 business hours until the item comes off pending. You will seriously regret making the purchase, if you try to talk to customer service about it. They will take the approach that nothing can be done, you have to wait the full 72 business hours for the pending to come off. I know this because I went through it. I will never buy anything from HSN.com there ever again, period!”
