“Placed order over 2 months ago. Order has not even left the state where it ships from. Never received update or refund and no one responds to emails.”
Hey Raquel, As per our email conversation, your package was lost by USPS and we have reshipped it for you. As for any unanswered emails, we only have the email that you sent the same day this was posted (at 5:34) and one sent shortly after (at 5:40). Please note our website does state that it can take us up to 24 hours to reply on business days.
“I was very disappointed with my grinder. It binds against the sharp teeth and the magnetic ring is awful get dirty so quick. And it's quaiulty for grinding different types of herb is not consistent. Very poorly made!”
“My product was red chocolate one hitter and the red color is peeling off. I have had it a week Looks terrible. Don't purchase the red!! Very disappointed.”
“Half the items in the store are out of inventory, and when I did find things to order that were in stock on the website, it turns out they weren’t actually in stock. Wasted hours deciding on a product pack I wanted, only to have ti cancel it due to lack of stock”
“One of the small bats I ordered is already broken. The screw together part is stripped out. It is also too to fit in my old Ryot wooden box I bought on Canada Day in Vancouver back in 2013.”
“I subscribed to the email list, received the promo code “myryot10.” Entered it at checkout and it was accepted. For no discount. I’ve never purchased from them before and to have this be my first experience sucks.”
“product arrived in an open, UNSEALED box and the item looked dirty like it had been used. customer service was super dismissive and told me they weren’t going to do anything about it. *addendum* was told they intentionally cut open the boxes in their warehouse for “quality control”. this is sketchy and unprofessional. i am more than happy to just take a refund but that doesn’t seem to be an option. buyer beware. exorbitantly priced products from a company employing questionable business practices and zero interest in their customers concerns.”
“I ordered a kannoster grinder from ryot .com. on 3/14/2022. And as of now , still have not heard by e mail, when the grinder is being shipped? . Nothing. Then I email ryot.com and there reply is thay my order is still in process. But yet you got the $$ ? Why haven't you send my grinder ? Very long process. Just to get a grinder. Other sites like grav . And smoke cartel never take this long to process a order. So again ryot.com where's mu grinder?”
“Received an email saying back in stock, when I order 2 of them it stated there were 20 in stock! Then I receive an email today saying they are out of stock. Just trying to replace the lid because my current one is cracked.”
“I have purchased many products from RYOT and have been happy with them. Several months ago a purchased a "mini" grinder by mistake. I really wanted the full size one. I returned the "mini" along with a copy of the purchase order and reordered the full size grinder which I received (and paid for). To this day have not a credit or refund for the returned product. ????”
“The unit broke almost immediately. The heat generated by the small metal tip doesn’t allow for any use of the features it was bought for. I was given a base unit from a friend and it worked better than the premium unit i purchased. The concept behind this is stellar, just need a better execution. Tip; use a metal sleeve cases in thin wood instead of threading the wood. This is going to be a point of failure every time. Will continue to use the stock piece that doesn’t thread out, as it’s uncomplicated and steadfast.”
“I have been trying to buy the 2.2 grinder screen for over a month, I join the list for you to email when it’s back in stock and before I can even go order they are sold out again, then I finally order one (which is how I got to this review) and you cancel my order saying it is out of stock again. I’m over it, maybe out more than like 10 back in stock.”
“This one missed the mark. The hole wasn’t drilled out enough, making the bat get stuck. I needed a needle nose plies to get it out. Wrecked the tip of the bat, tried another one, thinking it might be the bat, and the 2nd one got stuck. It looked great, but ended up in the garbage.”
