Hubzu Reviews

Name: Hubzu
Rating: 4.16

4.2 Rating 605 Reviews

80 %

of reviewers recommend Hubzu

Company Reviews

Questions

Metrics

4.2

Based on 605 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

(855) 882-1314

Email:

customercare@hubzu.com

Write Your review

Tell us how Hubzu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairly easy process”

Helpful Report

Posted 3 years ago

Thanks for your support. We appreciate the kind words!

Posted 3 years ago

“Novel approach. No one hassling you”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review!

Posted 3 years ago

“HI Everyone, I just want to give an advice in case you never dealt this this company. it is run by unethical people. I was a highest bid for a house then they did not sell it for me by the end of the bid. my agent contacted them and they stated it will be back in the market. so my agent emailed them again and again. finally the house was sold lower than my bid. I am still confused and I never figured out what happen. I ended up buying different house after I waited for 2 months. if you are investing and you are not in hurry, they might be okay. if you want to buy a house to live in, don't waste your time here. HUBZU people, PLEASE DONT send me reply saying " WE are sorry about your experience."”

Helpful Report

Posted 3 years ago

Hi, we understand the bidding process may not be what you’re used to. Being the highest bidder doesn’t guarantee you’ve been selected to purchase a property. Sellers can accept or reject any offer — they can select the highest bid or a lower bid price with better terms. If you have questions, please send an email to customercare@hubzu.com. We’re here to help!

Posted 3 years ago

“Awful Experience trying to reach the Document Processor once I won the bid. Almost lost the house because I couldnt reach anyone on the phone or email to help me correct the Docusign contract. Once I won the bid I got an email almost immediately notifying me and then they sent the contract via docusign within 48 hours to my email. Once reviewed, I needed to make corrections to the company name LLC and add my agents information because it was not listed on the docusign agreement anywhere. I tried over 20 times to email, call, and leave voicemails to the document processor listed in the email and to the main number listed without an extension and no response. I called so many other numbers trying to reach Hubzu or anyone for that matter just trying to get someone with a voice anywhere to pick up. I don't know how they are in business. If and only if you are relentless will you be able to reach someone and with a lot of explanation and urgency you may be able to get the operator person to spend another 20 min to reach someone internally that will answer and that can actually help you.”

Helpful Report

Posted 3 years ago

Hi, thank you for your feedback. We’re sorry your experience with Hubzu hasn’t been satisfactory. Your concerns have been escalated and we’re working on a resolution.

Posted 3 years ago

“This is my 1st time using Hubzu.com to buy a home and upon winning the bid (which was very simple, easy, and fast) I was sent an email with the agreement to sign using Docusign within 48 hours. It clearly stated "No corrections can be made to the agreement of any kind" and the information was incorrect so I attempted to call, email and leave voicemails for the contact name and number listed on the email for the assigned document processor. For 2 straight days I attempted to call, leave voicemails, and email countless times with no response. Very frustrated and concerned that I would loose the house because you have a 48 hour deadline to sign it, I then started to call any number on the Hubzu site just to try and reach someone that could maybe help. Finally I called the main Hubzu Altisource number and reached Juan, who first answered the phone and he stayed on the line with me and tried several numbers and extensions until he was able to go up the ladder and get someone to answer. After 15-20 min of attempting to do this he finally reached a manager by the name of Diana Lazaro. Diana was extremely helpful and listened and walked me through the entire process. She got to the bottom of the issues that needed to be corrected and reached out to all of the necessary parties and continuously followed up with me throughout the entire process to ensure it was corrected and that I was satisfied. If it would not have been for her I probably would have walked and never used Hubzu again. Thank you again for your above and beyond assistance Juan and Diana!”

Helpful Report

Posted 3 years ago

Thanks so much! We look forward to helping you find your next investment!

Posted 3 years ago

“First time buyer on HubZu and am impressed how easy to learn and use this process,”

Helpful Report

Posted 3 years ago

Thanks so much, Jim! We look forward to helping you find your next investment!

Posted 3 years ago

“Flowless electronic transaction system”

Helpful Report

Posted 3 years ago

Thank you for the kind words! We’re glad you enjoyed your experience with Hubzu.

Posted 3 years ago

“Won auction on January 10th. Entered escrow and was to close January 30th. Closing is still being pushed back. We are now looking at May 29th but they are still fumbling paperwork. How long should this take?”

Helpful Report

Posted 3 years ago

“I had placed a bid, time got added. I then got out bid. And I was gonna place a bid with 8 minutes left. I clicked on another of your properties and after a few seconds came back to the page my auction was on and it said auction ended. I could of lost track of the time but am almost positive I had 6 to 7 minutes left to bid.”

Helpful Report

Posted 3 years ago

Hi Michael, We’re sorry to hear you didn’t enjoy your experience with Hubzu. Is there anything we can do to help? Let us know at customercare@hubzu.com.

Posted 3 years ago

“The site was easy to use as is the bidding process”

Helpful Report

Posted 3 years ago

Thanks for your support. We appreciate the kind words!

Posted 3 years ago

“Newcomer but really like the concept”

Helpful Report

Posted 3 years ago

Thanks so much, Thomas! We look forward to helping you find your next investment!

Posted 3 years ago

“So far so good!”

Helpful Report

Posted 3 years ago

Thanks so much! We look forward to helping you find your next investment!

Posted 3 years ago

“Excellent to do business with it.”

Helpful Report

Posted 3 years ago

Thank you for the kind words! We're glad you enjoyed your experience with Hubzu!

Posted 3 years ago

“Good place to shop”

Helpful Report

Posted 3 years ago

You're too kind! Thank you!

Posted 3 years ago

“HUBZU seems to be working now, I eventually I could make a bid on the desired home. Still, only a few minor problems like the site gets into neverland when my computer stays on for days, and HUBZU wont respond without reboot, then slow for a while. "Waiting for Listing" is not too interesting when it goes on for days! and why bother me with attempts to log-out while I leave HUBZU in one of my Chrome TABS?”

Helpful Report

Posted 3 years ago

Hi Robert, thank you for sharing your feedback. We’ll send this info to our web team so they can work on improving the process.

Posted 3 years ago

“I AM IMPRESSED WITH THE PLATFORM, I LOOK FORWARD TO HAVING SUCCESS WITH HUBZU.”

Helpful Report

Posted 3 years ago

Thank you so much for the 5-star review, Queen Ann. We really appreciate you taking the time to share your positive experience with us! If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 3 years ago

“as far as i understood this process would be very helpful for those who wants to save money this site will help a lot easy to understand.”

Helpful Report

Posted 3 years ago

Thank you for the Hubzu review Berlin! We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 3 years ago

“LIsa Marie helped us through the phase of placing an offer that the Seller will accept. We were worried about the liens and the some items that were a concern to my buyer. She gave me the number to call Field Service in regards to these matters. Thank you and will love to continue with Hubzu in the future. Diane McDonald with Bright Realty 941-356-9398”

Helpful Report

Posted 3 years ago

“I like being able to review properties pre-sale.”

Helpful Report

Posted 3 years ago

“Customer care rep. Lisa Triche, she is very knowledgeable and responsible person, she answered all my questions and give me very useful advices. She changed my impressions of Hubzu, I was frustrated to reach Hubzu, after talked to Lisa, I believe the website did their best to help all the customers. I wish Hubzu hiring more representatives like Lisa who cared about customer.”

Helpful Report

Posted 3 years ago

Hubzu is rated 4.2 based on 605 reviews