Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Hughes Direct Reviews

1.9 Rating 110 Reviews

20 %

of reviewers recommend Hughes Direct

Company Reviews

1.9

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

Read Hughes Direct Reviews

About Hughes Direct:

Hughes Direct is your number one electrical store for plasma, dvd, mp3, washers and lcd. With 34 Hughes Stores, 8 Apollo stores and 5 regional service centres, we are Amazons largest electrical Affiliate partner! We also have strong relationships with with Play.com and Pixmania.

Phone:

08712 313113

Location:

Hughes Electrical Direct, 259 Felixstowe Road, Ipswich
Suffolk
IP3 9BN

Write Your review

Tell us how Hughes Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hughes Direct 1 star review on 18th February 2022

Hughes Direct 1 star review on 18th February 2022

Hughes Direct 1 star review on 18th February 2022

Hughes Direct 1 star review on 16th July 2020

Hughes Direct 1 star review on 16th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Bosch oven has been sat in my lounge since delivery; on carpet, wrapped in all it's packaging where the courier left it, because I have no kitchen to put it in yet! The package had damaged cardboard on top but no apparent damage to the oven from the little I could see. The courier assured me i didn't have to sign anything as she was taking a photo. I have only just partially unwrapped the oven from its wood, polystyrene and plastic to find that the side metal is severely damaged, you couldn't install it if you wanted to! Clearly damaged prior to delivery. Hughes are now trying to wash their hands of it. Quoted their "Terms" because I didn't inform them within 48 hrs...I think I was sold damaged goods/seconds. They need reminding about Consumer Rights. I hope they sort it out because I have no appetite to go legal, but I will if necessary.”

Posted 6 years ago

“Don’t buy from this company. A nightmare when something goes wrong! Go to a safe place like John Lewis”

Posted 6 years ago

“Only used Hughes once, certainly never again. Ordered a washing machine and paid nearly £50 for fast delivery, installation and removal of the old machine. ArrowXL Delivery men turned up without tools and said they only had instruction to pick-up and drop-off. I'll stick to John Lewis next time”

Posted 6 years ago

“ordered a fridge, had a delivery date of 11th September, took day off work, waited in, in end rang Hughes who said yes that was delivery date, and would ring back,. Said they could not deliver then, but would ring back, did not , rang them several times, was told my delivery date was 11th Sept and I had the fridge. I do not. Now the date is end of October - do not trust them, and why did they not contact me to say delivery was delayed . DO NOT Trust.”

Posted 6 years ago

“DO NOT buy from this company. They are taking peoples money and using a dodgy delivery company called ArrowXL to lie that there was no one to receive the goods and later cancel the order and keep the money ( to earn some sort of interest or divident until they are forced to return it) It has been 10 days and I paid £639 for my Bosch washing maschine and extra for express delivery but STILL waiting for it. Now I found out in the dodgy ArrowXL Delivery website that my order which was supposed to be delivered today is cancelled. AVOID AVOID AVOID Anyone using ArrowXL for delivery service. All these companies are taking your money to earn extra income by holding on to it as long as they can.”

Posted 6 years ago

“I would not give even 1 star. The item seems to have been dispatched with some dodgy company outsourcing deliveries meaning they lied on the delivery card that I was not home and further sent an electronic message for failed delivery - unfortunately both timed after my telephone call to the office. The item also never got taken back to the depot so they could not rearrange delivery for me. I have in effect given over £400 to a dodgy company who may never have had an item for me. I never got to see the washing machine I ordered. DO NOT USE!!!!!!”

Posted 6 years ago

“On Fri I contacted Hughes and spoke to Nikisha in Birmingham who was extremely helpful. She transferred my item which I collected on Saturday morning - fantastic customer service and speedy delivery!!”

Posted 6 years ago

“My washing machine of four months broke down ( bra underwire !!! ) Hughes sent out an engineer who looked at the issue. He called his manager and they came back with " Got to take it away , 2 hrs labour £150 ( !! ) plus parts ..total £275. Hotpoint came and looked..." £120..half hour job".Some difference there !!!”

Posted 6 years ago

“Every year I go back to Hughes in Felixstowe Road and I am blown away by the astounding customer service. My first visit 3 years ago left me incredibly satisfied and I did not think it could be better. Each year I return hoping for a good deal, but these guys go above and beyond consistently to help you get what you are looking for at the best price. There are 3 people who have helped me more than once. The first is Laura and the other 2 guys I forgot to get their names. The culture in this store for customer service is outstanding and I must mention on line. Well Done Guys ! Good job😊”

Posted 6 years ago

“Washing machine on rental, broken for weeks, won't reply to calls or emails and then they wonder why you don't pay your rental!!! Appalling”

Posted 7 years ago

“Got to Hughes Electrical noticed that they do rental agreements so as I could not afford a new dishwasher I thought this would be a good idea, the guy took all my details and said that there is no credit check which I thought was a little suspicious but then went ahead with all the details that he needed. Get phone call to say it wont go through what a waste of time. I would not buy/rent anything from them as they get your hopes up only to have a NO. Very poor”

Posted 7 years ago

“Delivered a Panasonic washing machine. ArrowXL who were the contracted 3rd party advised we had a blockage in the water so they could not fit, Promptly left it in the middle of the kitchen with the old machine advising us to contact a plumber. Plumber came. No issues with water but machine had been dropped as both steel supporting bars snapped and bent! Hughes promised to deliver another maching 2 days later. This time ArrowXL dtated that we were not in. Both my wife and son were. The director of hughes dealing with complaint does not see why this there problem. Sums the company up. Will never deal with this company or Arrow XL again and would urge all to avoid like the plague”

Posted 7 years ago

“I purchased a TV from Hughes using Tesco Direct. The delivery date was Saturday so I put my home address in for delivery. Then I got a call saying the delivey is postponed and I'll get the parcel on Monday. I tried to tell them then I need to update my delivery address because of their postpone but they just didn't understand it and I finally gave up. Today I got a call from arrow xl saying the parcel will be delivered during the day and if I am not at home the delivery will be postponed again. So I took a day off and came home. Guess what? Still no items. I emailed them like 30 times, listened to their unbearable customer service background music for almost 20 minutes and in return I got a big zero. Neither no one picked up the phone nor I got a response email. I work as a contractor and just to win a couple pounds I purchased this item at black Friday. Today I took a day off and it seems like I have to take another day off because of these people's incompetency. It's like I lost a new TV money because of this. Who will compensate my loss? I'll stick with the amazon from now on an the hell with this rubbish people...”

Posted 7 years ago

“Tried to order TV from web page, payment was not accepted but checked bank account and payment has been taken. Called today, absolutely no trace of order in their system but when I said I'd received an email confirming refund they replied oh yes should be in within 2-3 days. No explanation to as to why this has happened and no apology. Awful service from a compa like this”

Posted 7 years ago

“Bought Soundbar from hughes and requested a return 33 days later as was away from country for 3 weeks. Instead of courteous response denying refund, the email reads "i am sorry, I can only go by delivery date." " You are past your 30 days at this point"”

Posted 7 years ago

“Hughes failed to upload a file to the delivery company which meant that 100 s of customers did not get their items delivered on the day they were expecting them. Instead of forming a plan of how they would deal with this and minimise the disruption to their customers, they just asked the delivery company to tell customers that the item would be delivered on a different day, I only found out when I got in from work the night before the delivery. Hughes refused to help in any way by giving the option of a delivery slot so I didn't have to have another whole day off of work. They were not interested in my problem at all. They did nothing to rectify the mistake and help the customer. Appalling customer service”

Posted 7 years ago

“I purchased a Samsung LED 40" Smart TV for my son's 18th Birthday. I ordered the TV in advance, which is the usual and commonplace thing to do. When we presented him the TV, in the box in which it had been delivered, (the box was in perfect condition, I might add, with no sign of damage) On taking the TV from the box, and putting it on the stand, we turned on the power and found the TV screen was severely cracked. I contacted Hughes Direct straight away, who informed me that as the policy for checking the item was exceeding 48hrs after delivery, I was not entitled to an exchange or refund. They say that this policy was posted for every buyer to see. It was, but on their website. I purchased the TV through Amazon. I had no reason to look at their website as all the notifications regarding the transaction came from Amazon. Amazon failed to inform me of this policy also. Apparently, Hughes Direct are one of Amazon's leading marketplace traders... so I can see the connection there. This his information scares me considerably as with both business's, the Customer Handling and People skills are extremely bad if not, non-existent. The trusting customer stands no chance of receiving positive after sales care with either of these companies. Judging by the other very similar comments on this site, This company needs to be investigated due to its policies. Imagine the killing they make every year after Christmas with their defective items sold, and the 48hr policy in action. Its disgraceful... as too will be all disappointments that follow. They are selling goods by deceit. I am presently dealing with Consumer Rights to obtain my refund for the TV. This is a Bad Company and should be avoided at all costs! This business also sells via EBay.. They should be struck off!”

Posted 7 years ago

“A faulty fitted washing machine leak ruined a section of my laminate floor three weeks ago,and despite a visit from a company employee,and liability admitted,i submitted a quote(delivered by hand to the B'ham store)and,despite numerous phone calls,....nothing! I'm now handing the problem over to Axa,my contents insurer,and chasing it through my legal cover. £1500 plus has been spent at Hughes B'ham store over the years by me,but never again! A two bit company with a one star rating!”

Posted 7 years ago

“In my opinion Hughes do not honour guarantees I purchased a TV which broke down within the guarantee period, they insist it was dropped or hit with a projectile, not possible as there was no one in the room when it went wrong, I was told I must have a ghost, they have no clue about customer service, they just make excuses to not to rip you off. I will never shop there again, and would not recommend them to anyone.”

Posted 7 years ago

“Whatever you do, when you receive a product from Hughes Direct, try it out immediately. Don't wait for it to be out of warranty before you find it doesn't work!”

Posted 7 years ago

«
1
...
2
3
4
5
6
»

Hughes Direct is rated 1.9 based on 110 reviews