“I purchased one of the boss jacket on December and by February. It started wrinkles and I complain on February and they denied to fix the problem. I’m so disappointed for the service of BOss customer care.”
“Worst Customer Service. I had an Issue with a Jacket I bought in Summer 2023. Have called there Customer Service numerous times since then to try and resolve it. I received Ticket numbers and Emails saying they will get back to me, Over 2 months later still no resolution. Clearly this a company that doesnt care about there Customers. I have been a loyal client for over 10 years and am very disappointed. DO NOT BUY from them.”
“Hugo Boss delivery and customer service are way below standards for any cheap brand. I would image a brand like Hugo Boss would excel here. I was absolutely wrong. I paid a €19 fee for express delivery. Customer service lied to me saying the parcel has been shipped. On top of that the CSR kept interrupting me and being rude. After contacting DHL I learned that although they received the shipment information they had yet to receive the parcel and could therefore not provide a date for delivery.
Shame on you, Hugo Boss.”
