“I ordered an item from this outfit two weeks ago. The item was intended to be a Christmas present. It has not yet arrived, and clicking on the tracking number only reveals that it left China and is "in transit." (I had not known it was coming from China or I would not have ordered it.) When I emailed them to query the status, they only responded by asking for the order number, which was plainly visible in the subject line. I sent a second email providing the order number. No response.”
“Thinking of ordering something? Go elsewhere! Ordered two items for Christmas on Dec. 4; they never arrived. Tried to track them with app provided by Humble Household's rep that proved to be malware. Finally contacted my credit card company to stop payment and dispute the matter for me. Just stay away from this business!”
“Item ordered to arrive mid December at latest. Has STILL not turned up on 21st December and no one is replying to my messages asking what has happened. Company is American but tracking information in Chinese so cannot understand.”
“I ordered 2 plants. They were in transit on 23 November. It is now 20 Decwmber and I havent received anything. NOTHING! I should have read reviews first. My bad. Lesson learned. It won't happen again. And I will be sure to post all over fb as well. Maybe they will show up eventually.”
“Do not order from them. Ordered after Thanksgiving - as of today - one item has not left China and the other was delivered to Nebraska. I live in Ohio. The customer support is a joke.”
“I ordered something that I needed for Christmas and have not received it as of yet. I have emailed your customer service and all I get is the run around. I never get the answer to my question. I have ask for a delivery date and noone can answer the question. I ask for a refund and I dont get the answer to that either. The customer service department is the worse I have seen in a long time. i will never buy again from this company.”
“Poor shipping time. Order from them...they order from China...China ships it...It takes 3 weeks or more....No response to emails....DO NOT DO BUSINESS WITH THIS “FAMILY OWNED” Canadian business!!! You can buy cheaper on Amazon. And customer service is better with Amazon, too. Only used this company because it had a nice “story”....it’s fake and I’ll never do business with them again.”
“Bad customer service . Not a serious company. You cannot track your order and you cannot talk to someone....... don’t waste yours time and your money with those guys”
“Not until after payment are you informed that your order will take 15-20 business days to arrive. Most companies would recognize that this is important information to know BEFORE you order - but, of course, scam companies count on you being too busy to cancel your order. Fortunately I was able to get a cancellation immediately (by threatening to contest the charge and contact the BBB). If I had come to this site first, I would never have given them my CC #.”
“I ordered Nov 1 and the tracking still says processing from China. Today is Dec 11th. I have sent several emails regarding this and still have no response. I think I was scammed by this company. Got to cancel payment on this today.”
“I wish I had read these before placing my order here. This company is very cynical and they will take your money. Contact information is ineffective, no phone information, no customer service to speak of. And after I finished my order I realized that it may take six weeks to get the package. Now, I can't find any way to cancel this order. Run away!!!!”
“Didn't even want to give them 1 star!!! I ordered on October 31st and here we are December 4th and I still have not received my order. Still shows no update on shipping since November 3rd. I have sent several emails only to get told that it has shipped. Do yourself a favor and do NOT order anything from them. Totally believe this is all a scam!!! I'm going to try and dispute my payment if I can.”
“BE Careful...they are doing a promotion on Facebook right now, you order some great deals and guess what they can not deliver in time for Christmas!!! What dumb ass company does a promotion when every consumer is buying gifts for Christmas?”
“Ordered glass angels 3 weeks ago still have not received. Beginning to think I never will. They were supposed to be Christmas gifts. Will never buy from them again.”
“I ordered the 19th of November and still have not received my order on December 3rd. The tracking shows it is still in China. 😡 Will be interesting to see when and if it ever arrives how many pieces it will be in. Learned my lesson will never order from them again.”
“Delivery time is pathetic at best. Should have read the reviews before ordering anything from Humble Household. Doubt they have any products in stock - just rely on foreign businesses to send the products 'whenever'.”
“So far after over 2wks I have yet to receive my order. I have sent an e-mai no response. As of now will never order from them again. There is no way to reach them by phone that in it’s self it’s not professional. A lesson well learned.”
“The problem is not the product, but how Humble Household promote ecological products and have them made in China, plus all of the delivery process that goes with it.
This is very contradictory.
Very dissapointed and I will not order from them any more.”
