Hyperli Reviews

Name: Hyperli
Rating: 2.52

2.5 Rating 185 Reviews

37 %

of reviewers recommend Hyperli

2.5

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has no contact number and they do not respond to emails. What kind of business is this?”

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Posted 3 years ago

“Goods not received for more than a month No feedback from Hyperli Send me the goods or return my money Will use all social media to report my frustrations with Hyperli”

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Posted 5 years ago

“What a PATHETIC service from Hyperli!!!Why bother to share your email for contact if you're not going to reply for days. A SCAM!!! Placed an order and haven't received anything,after reading the reviews,I have no hope at all. Ridiculous”

Helpful Report

Posted 9 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. We attend to every one of our customer emails at support@hyperli.com, however, it may take 1-2 days due to high volume. Please do not hesitate to contact us on Facebook Messenger for a faster reply (on our Facebook page or Instagram). Regards, Hyperli

Posted 9 months ago

“I have been waiting for my order for 15 working days now, there is no communication from them. I will never buy anything from them again after receiving my order, if I receive it.”

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Posted 5 years ago

“I purchased two spa vouchers and the spa is not taking any hyperli bookings and also not getting any responses on my email sent to hyperli. poor service no contact nr and no refunds from any of the two parties. This is fraud and will be handled as such.”

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Posted 9 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. We do provide refunds and would like to assist you ASAP. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, so we can attend to this promptly. Regards, Hyperli

Posted 9 months ago

“Worse company to deal with - I cannot even say deal with because no one ever gets back to you or you are not treated like a customer - DO NOT ORDER FROM HYPERLI, they will just scam you”

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Posted 1 year ago

“i placed an order on the 23rd of November for a product around R8000. I have not received any information from Hyperli as yet. My Order still says processing since the 23rd. I have sent numerous emails to them with no response. there are no assurances from their side. I wish there was someone who can take the site down. Innocent hard-working people are getting scammed out their money and nothing is being done about it. please can someone tell me how to report a site. hyperli is the biggest scammers. please people do research before buying from online comapnies that are not reputable. disappoint and heart sore”

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Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us if there is anything else you need help with. Regards, Hyperli

Posted 11 months ago

“I bought a fat burning treatment from the online store. Only to discover the wellness clinic meant to provide it doesn't exist. Its a scam. They lured me in to go there and showed me cameras to prove my physical presence at the place. Then redeemed my voucher without providing the services. In the process I was insulting and treated like trash. 1. This is a scam, there is no wellness clinic and I was not given the treatment. 2. When I asked what the treatment entails, that is when i was told am rude and have an attitude. From only trying to understand what I will be getting as a service. 3. She kept on referring to "the product" but not sharing what it is exactly 4. I went there and no laser equipment on site. 5. The lady started conflict intentionally, in order to avoid giving the treatment. 6. She fraudulently redeemed the voucher without rendering the service. 7. She threatened me with police, lawyers, when i insisted on my refund or treatment. 8. She treated me worse that how black people were treated during apartheid. 9. If her services are not for black people, she must state it upfront. No human being deserves to be treated the way I was treated. 10. I wish her healing because she is demonic. Regards, Mbali Show more”

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Posted 1 year ago

“I am having distressing payment issues which I haven’t had before and also after contacting my bank to ensure everything is fine my side but I get no response from Hyperli and their is no contact number nice. Very frustrated and upset!”

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Posted 2 years ago

“Who has contact details for Hyperli. Jeeez im worried . I placed an order for Xmas gift . Now i dont know if it will be delivered on time”

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Posted 5 years ago

“I haven't used it yet, the delivery home was ridiculously long, I waited 10 days for delivery. Not sure I will purchase from hyperli again.”

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Posted 7 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger or at support@hyperli.com for assistance. Regards, Hyperli

Posted 7 months ago

“Hi there I received my product within ample time period but unfortunately I have been struggling to get the item working and seems like it's one if the faulty ones and have requested via email for the product to be returned?”

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Posted 8 months ago

Thank you so much for the great review, we love to see positive feedback!

Posted 8 months ago

“I accidentally purchased a Samsung S23 instead of a Samsung S23 Ultra. I notified Hyperli immediately on receipt of the item. They absolutely refused to return the item but am happy to sell me another phone!”

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Posted 9 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 9 months ago

“Placed an order on hyperli 21 April 2023. Till today, 12 June i have only received half of mentioned order. I have emailed and called. Receive automated reply that someone will be in contact shortly. Nobody ever contacts. When trying to request a refund the site is conveniently not available. Pathetic service. Will never again use this site and advise everyone i know to not order from here.”

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Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused by the delay in response. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat and we will assist you with this shortly. Regards, Hyperli

Posted 10 months ago

“Bought a CPO iPhone on the 25 May 2023, i received it today 10 June 2023 all excited, only to switch on the phone and it requires a Pin Code that i wasnt given to, i am very disappointed.”

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Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance.so we can assist you with this, Regards, Hyperli

Posted 10 months ago

“I placed an order on May 25 (ORDER #482025). 11 days later no communication as to when my order will be delivered, searching the website there is no contact number. I am here wondering if I am scammed.”

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Posted 10 months ago

Hi Lorraine, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us a direct message with your order number and any additional information you have about your order? We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 10 months ago

“Hi bought a voucher from hyperli on the 29th May booked with the selected place only to be told today on the 2nd June that they will have to cancel my booking less than 24 hours due to them not being paid. Now I can't get through to anyone from hyperli they have no contact details and my account says it does not exist after I requested a refund. Can I be contacted and refunded immediately this is unacceptable. They are able to send me promo emails but can't find my account on a refund request!!!”

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Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 10 months ago

“Hi Hyperli ORDER #480006 I’ve tried more than 3 times to request a refund I believe it goes through and gives me the a pop up that says : Refund request submitted. Please check your email. But unfortunately I haven’t received any emails to confirm my refund and when I check the order it doesn’t show that I requested a refund. One of your staff member(khanya) emailed me and I gave her all the information but she has since been quiet I’ve emailed her more than twice but she hasn’t replied it’s now been a week and I’ve also just received communication of my order being in transit. I just want my refund. Can you please assist”

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Posted 10 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We have followed up with our customer service representative and she will follow up with your refund shortly. Regards, Hyperli

Posted 10 months ago

“Is Hyperli still a running business because I m not understanding. Firstly I've been a customer for years and had R120 in my wallet. Suddenly this gets made a voucher. I attempt to log into my account, apparently it no longer exists?? How??? When you just emailed me the voucher a few days ago??? Anyway, I decide to then use my voucher to purchase something because now im getting suspicious. From the day I purchased the headsets I purchased till date I have not received any communication. No tracking number for my order. Nothing. I'm reading reviews and it looks like Hyperli is not a functioning business anymore. All the responses to reviews are copy and paste. I've tried emailing and as you guessed it, no response. What the hell is going on? If you're gonna give me the copy and paste answer, please don't bother.”

Helpful Report

Posted 10 months ago

Hi Zevile, We apologize for any inconvenience or frustration you experienced during your recent interactions with us. Since our new website launched, we had to reissue money to customers' wallets and we kindly asked to create a new account in order to enjoy the new platform. Regarding your purchase of headsets using the voucher, we understand your concern about the lack of communication and a tracking number for your order. Please contact us on our Facebook page where you will get an imminent answer to your query from one of our customer service representatives. We understand that you have come across negative reviews and noticed that some responses from Hyperli seem to be copy and paste. We assure you that we take customer feedback seriously and aim to address each query and concern individually. The use of template responses is an attempt to manage a large volume of reviews efficiently, but we acknowledge that it can come across as impersonal and lacking in genuine engagement. Once again, we apologize for any frustration or confusion caused, and we appreciate your patience and understanding as we work to address your concerns. Regards, Hyperli

Posted 10 months ago

“I bought a voucher a week ago and up to this day I still haven't received the email for me to be able to use the voucher”

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Posted 11 months ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or on our website live chat for assistance. Regards, Hyperli

Posted 11 months ago

Hyperli is rated 2.5 based on 185 reviews