iapetus Reviews

4.9 Rating 2,727 Reviews
99 %
of reviewers recommend iapetus
4.9
Based on 2,727 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read iapetus Reviews
Visit Website

Phone:

441684566929

Email:

hello@iapetus.co.uk

Location:

34 Belle Vue Terrace
Great Malvern
WR14 4PZ

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Bought a Christmas card for my wife from you.Good to find a card that is unique and reasonably priced.All the best for 2018.
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Posted 6 years ago
Christmas stocking filler. Just what I was looking for.
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Posted 6 years ago
Quick delivery. Nice product presentation.
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Posted 6 years ago
Quick delivery although a very large box used as packaging.
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Posted 7 years ago
Quick delivery to store and product well presented.
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Posted 7 years ago
Quirky items ideal for stocking fillers. Fast delivery of a well packed box.
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Posted 7 years ago
Lovely piece but not as free moving as I'd hoped.
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Posted 7 years ago
Beautiful card, would have liked the offer of wording inside.
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Posted 7 years ago
The staff contacted immediately when I made the purchase and also when I later queried the timing of the delivery. The items came, well packaged, and I was very happy with the quality of them.
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Posted 7 years ago
Beautifully wraped.
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Posted 8 years ago
A great shop with lots of lovely items for yourself or gifts . Good service , quite prompt .
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Posted 8 years ago
Web site makes fascinating browsing. First time I visited (this year) there seemed to be gremlins loose. In the end, I had to abandon my search. The next day, there was no problem. I placed my order without difficulty.
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Posted 8 years ago
I ordered one item on-line. I live in Australia and needed a small gift for my sister in the UK. The item arrived within a few days of the order being made and, as I understand it, was as expected. The description of the delivery of the item was that it would be in "a tube" but it was actually flat-packed - which confused my brother-in-law who was looking out for the former - but that's hardly a problem!
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Posted 8 years ago
Great customer service, packaging and delivery + mktg promotion £2 voucher. But the hare pendant (more tiny charm) was a huge dissapointment. Unlike the massively blown up picture where you see all the detail, the hare is so tiny and so flimsy - a tiny sliver of silver really - not chunky or 3D at all , which the picture gives the impression it is, once its on you see nothing, unless as a friend of mine commented 'you peer closely at your chest'! And far too expensive for what it is. Will not be back.
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Posted 8 years ago
Hello Ellie, Thank you for the feedback. I'm glad you liked our service but I'm very sorry to hear you weren't happy with the pendant you received. As I'm sure you appreciate it is a bit of a challenge to represent jewellery exactly online as you want the photo to be big enough to show all the detail of of the piece whilst also demonstrating the scale in real life. Obviously you feel we've come up short here. If you aren't happy with the piece you are still within the timings of our returns policy meaning if you pop it back in the post we'll issue you with a refund for the piece. Whilst I do take on board your criticism of the price, as all our jewellery is handmade in the UK there is typically a premium versus more mass produced jewellery. We do work hard to offer the best price we can to our customers whilst also ensuring our artists also get a fair price for their work. I hope you do come back to us again. The majority of our customers are very happy with the jewellery they receive and hopefully another piece will win you heart soon. All the very best, Chris Marks Director, iapetus
Posted 8 years ago
Very happy with the service and the products were delivered quickly. My only complaint is the yellow coasters are a darker yellow than the yellow placemats, although they aren't sold as a set they are the same design and colour description so my expectation was they would match.
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Posted 9 years ago
Loved the products I ordered but think the delivery specifications should be made clearer - I paid extra for next day delivery but didn't realise that due to placing the order after 6pm it wouldn't arrive until the day after next.
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Posted 9 years ago
Ring very pleasing in design, although even when the back overlaps, it is still too big for my finger. A choice of sizes would be good. To be honest, I found being bombarded by text, email etc about the tracked parcel a little overwhelming, especially as the name of the senders did not match the company name. Actually deleted the email, as I believed it to be spam-until the texts started arriving--why so many? Packaging really good, if a little OTT--but will be using the brown box/paper to send another present in the future, so its recycling value is worthwhile.
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Posted 9 years ago
Service was excellent Delivery was better than anticipated Products are beautiful One grumble only, which is me being really really picky, the website doesn't resolve properly on tablet, so I had to boot up my PC to browse more easily. But this won't stop me using them in future.
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Posted 9 years ago
Very easy company to deal with. And lovely products.
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Posted 9 years ago
The whole process worked fine, my only criticism is that the packaging was a little weak as it had partly come unravelled
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Posted 9 years ago
iapetus is rated 4.9 based on 2,727 reviews