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Ideal World Reviews

1.6 Rating 346 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

1.6

Based on 346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Ideal World 2 star review on 20th March 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a tower vl30 plus what arrived a tower vl30.The model was not the one shown on the TV. Contacted customer services who said the would get the item picked up via every who found the bar code sent was not valid. I have now sent it via asda toyou.watch this space to see if I get a refund....Do not need all this messing about...never again.”

Posted 1 year ago

“Touch & go with purchases. Generally pointless contacting “ busy” cust/ services. 24-48 responses can escalate to many days. My Vibropower massager “died” less than 28 days’ use. No Warranty, No Refund, No Intention to Compensate me. Insincere presentation. BUT Delivery are people reliable in my area. They could run the TV Shows better. Forget any Satisfaction from Idealworld. Replacement Items / Manufacturers unavailable. I Returned an item via ASDA but it was lost. “ TOUGH”! David.”

Posted 1 year ago

“Avoid like the plague! They charge you to contact them! They don't respond to e mails, their products are sub standard, cheaper and better on e Bay. They don't care, their presenters talk a good story but in my opinion you don't get what you promise and if you want a refund, forget it!”

Posted 1 year ago

“Ordered a fleece blanket hoodie never came they told me lies that it was my paypal account paypal say they got the money on 24/1/2023 now ideal world have come clean after all their rubbish and say the order is cancelled due to supplier shortage still have not got my money refunded just shocking JF”

Posted 1 year ago

“a swan and edgar watch was bought for me its hopeless it doesn't wind properly its always slow i know it has a garantee but i didn't buy it i cant return it as i dont want to upset the buyer,all the plate is coming off the fingers are loose its about 3 months old.what a rip off.dont buy this rubbish.better quality chinese watches off aliexpress or ebay,”

Posted 1 year ago

“An absolute awful company! I have sent a faultyRadley bag back and still waiting for nearly two month and still do not have a refund, they have £143 to return and no refund. I would avoid them. I have contacted Resolver but still waiting!”

Posted 1 year ago

“An absolute awful company! I’m Now waiting for nearly two month and still do not have a refund, they have £269 of mine and no refund. I would avoid them”

Posted 1 year ago

“You took £19.99 from my bank without my consent I cannot get it back after many emails and writing to head office would advise customers to avoid if possible they must be going bust they have more bull —— than there presenters have sent them all bank statements to prove withdrawal still no refund so your dater is not secure be very careful they could make a lot of money from this scam then go pop regards martin”

Posted 1 year ago

“Ceramic radiator: Why not take a reading of the radiator? Not the inside,very misleading ,as the outer takes longer to heat?”

Posted 1 year ago

“ordered a remote plane for a birthday present , it was supposed to arrive approx 5 days later after 2 weeks i contacted them they said its been dispatched i must take it up with the delivery company , delivery company could not locate it ideal world said id now have to wait 30 days , completely unhelpfull , plus missed my sons birthday . never never again”

Posted 1 year ago

“Bought a firetrap Mens jacket in October after 3times zipping up the jacket the zip is faulty got a ten pound voucher to compensate for a £50 pound jacket as it is five days after returns policy. Disgusted with the quality do not buy”

Posted 1 year ago

“If only I could rate less than one star. I am shocked to see many other consumers have been experiencing the same problem as me, if I had known the company was this bad I would have never dealt with them, why haven't Trading Standards closed this shambles of a business down? Impossible to get a refund for an item I didn't receive. The courier Ideal World use, Evri formally known as Hermes, had great difficulty in delivering my Hoover 'lightweight' upright hoover, I was waiting in when I received emails stating the item was on it's way, then it got cancelled as apparently the hoover was too large too deliver in a standard size eg- Ford Connect. It would be possible to fit the hoover in my personal car which is a One Series! Again they had to reschedule delivery, stated in the email they had to try and locate a bigger vehicle such as a HGV to deliver my item effectively due to the colossal size of this hoover. So, at this time, I decided to give Evri the benefit of the doubt and allow them time to suffice the issue with delivering the mammoth size hoover, after two and a half weeks of emailing and trying to track the hoover everyday, Evri sent me an email of apology that they have lost the hoover!! I emailed Ideal World, they took days to answer, so I resorted to phoning them, they did agree to send another out, three days later it got dispatched, Evri had the hoover for over a week and dumped it in my garden at front of house in plain view of everyone, by the time I got home from work at 7pm, the hoover was not there, called Ideal World they emailed me a form to complete, I sent it back via email, from which I was told that I would receive a full refund in 3-5 days, this has been going on for five weeks trying to get my refund back, they have forwarded this issue to a debt collection company called Moorcroft Debt Recovery, in which I have contacted to inform them to send this back to Ideal World as I do not owe them money, they where understanding and said they will contact Ideal World to find out what is going on. I have also received a letter confirming Moorcroft are in the process of dealing with Ideal World. Still to date I am out of pocket with no refund! I have had to resort to contacting Trading Standards who have told me to send a recorded letter stating by law they have to send me a refund within two weeks of receiving the letter, this has been sent. I don't know what will happen from here, but I will be exposing this company on every internet site going from Social Media to ANY internet platform review sites, I will also be exposing them on Google Search. This company CANNOT be in business when they do not operate professionally and they scam people of their hard earned money. Trading Standards UK please close this business down!!!”

Posted 1 year ago

“Customer service at ideal is nothing short of disgusting they keep saying they will phone you back and they never do sort it out now taking legal action as they are sending in the bailiffs for an item i do not owe”

Posted 1 year ago

“Bought MIE Skincare trio for £39.99 plus postage - had a really bad reaction to the eye serum and hardly anything in the Lip Serum had to throw it away - expensive waste of money. Ideal World wouldn't let me return as I had opened it. Should have used my telepathic powers to see if I would have a reaction before trying it”

Posted 1 year ago

“Told that a third party company had gone into liquidation so the warrant was void, scandalous company, AVOID!!”

Posted 1 year ago

“Are you the same ideal world ltd that has gone into administration on the23february 2022?”

Posted 1 year ago

“Bought product money confirmed taken out of bank account but product stayed in basket went on chat, doesn't work, so emailed back and forth, then got reply forwarded to head office reply will take two days, so not only robbed but list a working day chasing up,”

Posted 1 year ago

“Product is rubbish I would strongly recommend to avoid”

Posted 1 year ago

“Order was cancelled after waiting from August 9th to receive email order was cancelled on August 16th.. however money was debited from my bank AC on the August 9th.. reason for cancellation .. after I had to enquire was 'logistics'.. been a customer for several years but things not good for a while now .”

Posted 1 year ago

“FAULTY and rubbish customer service I emailed you as recently as purchased Spear and Jackson 5L Sprayer but it doesn’t spray. I have followed instructions but just pours out. Very frustrated that because I bought over a month ago and didn’t use until yesterday and am being told because I didn’t report a fault within 14 days I would not get a refund even though it is faulty. I wasted so much of the Enviro-Works 5L Weed Gone Weed Killer purchased as well because it it wouldn’t spray as it is supposed to. Case Reference: SA4638800X - Order Number: OW63924081”

Posted 1 year ago

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Ideal World is rated 1.6 based on 346 reviews