Ideal World Reviews

1.6 Rating 339 Reviews
12 %
of reviewers recommend Ideal World
1.6
Based on 339 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 2 star review on 20th March 2021
Andy George
Ideal World 2 star review on 20th March 2021
Andy George
4
Anonymous
Anonymous  // 01/01/2019
Bought product money confirmed taken out of bank account but product stayed in basket went on chat, doesn't work, so emailed back and forth, then got reply forwarded to head office reply will take two days, so not only robbed but list a working day chasing up,
Helpful Report
Posted 1 year ago
Product is rubbish I would strongly recommend to avoid
Helpful Report
Posted 1 year ago
Order was cancelled after waiting from August 9th to receive email order was cancelled on August 16th.. however money was debited from my bank AC on the August 9th.. reason for cancellation .. after I had to enquire was 'logistics'.. been a customer for several years but things not good for a while now .
Helpful Report
Posted 1 year ago
FAULTY and rubbish customer service I emailed you as recently as purchased Spear and Jackson 5L Sprayer but it doesn’t spray. I have followed instructions but just pours out. Very frustrated that because I bought over a month ago and didn’t use until yesterday and am being told because I didn’t report a fault within 14 days I would not get a refund even though it is faulty. I wasted so much of the Enviro-Works 5L Weed Gone Weed Killer purchased as well because it it wouldn’t spray as it is supposed to. Case Reference: SA4638800X - Order Number: OW63924081
Helpful Report
Posted 1 year ago
I ordered A Digihome 55inch TV from Ideal World cost me £399 in June.When it arrived the screen was cracked and taped up???I contacted I Deal World and was told to send pics which I did.Then I was told to send more details and they said it would be collected by EVRI.It wasn't then after more emails told it would be collected.Again this didn't happen contacted them again and was told Head Office agreed if I send it back my self they would cover all the Postage and Packages etc and a full refund will be given.I have contacted Trading Standards and await their response.I have managed to get a delivery for Tuesday 2nd August and no doubt there will be more excuses.I am a pensioner and saved hard for this tv only to be treated like this.It has caused me a lot of stress and anxiety please do not order anything from I Deal World if this is the way they treat their customers thanks for reading
Helpful Report
Posted 1 year ago
Irate ex customer. They tried to take £7.47 off of an old card, did not use updated card details, and this is somehow MY fault??? Now sent it through to a debt collector. Not impressed at all, no attempt to let me know payment never went through. Will never ever use this company again.
Helpful Report
Posted 1 year ago
I did an order on the 25th June for 4 Solar lights. Told order despatched to EVRi to delivery depot but told order delayed. Replacement order sent 9th July and exactly same thing happened. After again inquiring about my order asked to give 2 days to be delivered. Didn't happen so asked again for it to be sorted and believe it or not asked to give another 2 days. Tried chat lines and that really was a waste of time so decided to ring a talk personally to someone and after discussion about all events I was told that the item was now out of stock. Believe it or not I have just been on the ideal world site at 10.57am and there's the item for ordering. Somebody really needs to get a grip of this organisation.
Helpful Report
Posted 1 year ago
If leanard can replace wrong items sent to me asap he did on his computer why can Luxary replace again wrong items sent to me saying it’s up to the warehouse to make that decision !! What I’ve paid for 3 bengaline trousers but I must take it to Asda which I have no problem only parking ticket to be paid for and you won’t help me with your mistake then to confuse me more Luxary said they will refund me !!! I just want a replacement so how can 2 customer service agents have different rules !!!! And as a customer I’m still blocked because I made a mistake on their credit easy pay ? Which I can’t remember as I’ve always from years ago always paid and been a good customer so things don’t change !!! I felt there was no understanding from customer agent today unlike last time
Helpful Report
Posted 1 year ago
If leanard can replace wrong items sent to me asap he did on his computer why can Luxary replace again wrong items sent to me saying it’s up to the warehouse to make that decision !! What I’ve paid for 3 bengaline trousers but I must take it to Asda which I have no problem only parking ticket to be paid for and you won’t help me with your mistake then to confuse me more Luxary said they will refund me !!! I just want a replacement so how can 2 customer service agents have different rules !!!! And as a customer I’m still blocked because I made a mistake on their credit easy pay ? Which I can’t remember as I’ve always from years ago always paid and been a good customer so things don’t change !!! I felt there was no understanding from customer agent today unlike last time
Helpful Report
Posted 1 year ago
I ordered kasara 2. Trousers and 2 dress instead I got 4 trousers and I phoned them but cost of a call is expensive but unlike another shopping channel there is free returns to Asda making that great so good on you ideal world better now then past tense but I have to say there are comments on here that says don’t buy anything and all I say is I have since it started and the quality is great and sizes are to with genuine intentions from yourselves and it breaks my heart to send back 2 wrong items that was rectified by a lovely gentleman called Lenard as a replacement for wrong goods sent .. so Lenard I returned today to Asda no iDef132790848 today as unwell 2 days ago .. but I will re order later on … Thankyou and how you have progressed with cheaper and good quality clothing then years ago
Helpful Report
Posted 1 year ago
Had to have a new card, wow what a nightmare, the amount of emails I have sent to them now, paid over the phone for my order twice, then they said they haven’t had the payment even though it’s come out of my bank, and I’ve sent them the statement’s, this company is a joke!! I think trading standards now,
Helpful Report
Posted 1 year ago
Don't buy anything from this company, I was looking at an LED face mask on 1/5/22 ,while it was sat in my basket as I was looking at independent reviews for the item I received a phone call from Ideal World sales team to make sure I was going to place my order (bit cheeky) but I went ahead and placed my order and paid as the mask came with lots of serums and extras £175, I also qualified for a FREE gift as my order was over £40. 5 days later my FREE gift arrived (I didn't ask for it) but no mask, so I contacted live chat to be told I have to wait upto 10 days for it to arrive, all tracking numbers they gave did not exist, so I waited and still nothing so I contacted them again to be told they were having issues and as a way of apology I would receive an extra bottle of serum and it would be delivered by the end of the following week, I waited some more and still nothing so contacted them again to be told it would be passed to the claims dept to see where it was, I then received an e:mail the next day to say thank you for my refund request it will be processed within 5-10 days, (I didn't ask for a refund). Anyway it just got better from there as several more live chats and phone calls resulted in bugger all, apart from the last message they sent me to say my refund would be processed minus the charge for the FREE item that I didn't want or order) plus the postage and if I wanted to return it it would be another £2.99. What a bloody insult, this company is disgusting, the staff are disgusting and all they were bothered about was if I wanted to keep the Free item. People you have been warned, I never leave reviews but in all my years I have never come across anything like it.
Helpful Report
Posted 1 year ago
I bought 2 plants and the so called brilliant compost, the plant ate not even growing and other plants i put in the compost ate not growing at all, very disappointed
Helpful Report
Posted 1 year ago
Carries on from my previous posy. Have decided yo record the phone conversations from now on as we just go round in circles. Spent over 20 mins on the phone trying get someone to understand that they cant the payments from eight flexipays that cleared and paid off. Lastest excuse is that there are trchnicL problems with the payments system. I can't even update my card details online as the system just throws me back to the old card. The most unhelpful comment was the fact that it was all very odd!! You don't say. Fear not though. I agreed to give them time to call me back today. Within the hour. Even gave out my home number just to be on the safe side. Oh it's five hours later. Still waiting for that call. At least they have now managed to take an extra payment for Flexi Pay that cleared off.
Helpful Report
Posted 1 year ago
I'm pretty sure they broke the law in handing over both my contact details and credit card details to a third party. I would avoid ideal world at all costs and the rocket marketing group who also appear to be a bunch of scammers.
Helpful Report
Posted 1 year ago
Bought several items in the warehouse sale and was told my order was being processed . The next day I had an update on my order to say one of the items was out of stock and was being refunded. I was very angry as it was bought as a gift and also why was I allowed to order if it was out of stock. This is not the first time this has happened.
Helpful Report
Posted 1 year ago
What has gone wrong at Ideal World? Called customer services last week to pay off eight flexi pays and have them new cards details. All payments showed as pending and the as paid on my card account. Today get an email telling me that one if the 8 has been declined even though it shows as being paid on my card account. Noticed that the other seven show no payment being received even though should mow be clear. Callef customer service again. Told be the card details had not been updated at all and that as he was working from home is was unable to help. Apparently I will now get a call from one of the Specialist Team within 24 hours. Been shopping with Ideal World now for many years and never had this problem. Seems like customer service has been farmed out to a random call centre somewhere in the world, and they are clueless to help with reading off an on screen script. Such a shame as they always tried to give a more personal service. Perhaps off to QVC might be an idea.
Helpful Report
Posted 1 year ago
WATCHED IDEAL WORLD THIS MORNING AND THEY WERE CLAIMING THAT THEY ARE DOING A WAREHOUSE CLEARANCE BUT JESS CLAIMED THAT THE COMPANY IS LOSING MONEY AND THEN WATCHED A REPEAT OF SHAUN DOING A WAREHOUSE CLEARANCE AND THE AMOUNT OF TIMES HE CLAIMED THAT THE COMPANY IS LOSING MONEY IS DISGUSTING THEN CLAIMING THAT THEY ARE NOT MAKING ANY MARGINS TAKING A HIT AND CLAIMING THAT THE COMPANY HAS LOST THOUSANDS OF POUNDS THIS IS NOT ABOUT CUSTOMERS IT'S ABOUT IDEAL WORLD AND GREED HOW MANY RETAILER STORES DO YOU GO IN AND THEY TELL YOU THAT THEY ARE LOSING MONEY TAKING A HIT LOSING THOUSANDS OF POUNDS WHEN THEY HAVE A CLEARANCE SALE NONE HOW THESE SHOPPING CHANNELS CAN CLAIM THIS SHOWS WHAT THEY ARE ABOUT IDEAL WORLD DON'T DO WAREHOUSE CLEARANCE IF IT'S JUST ABOUT MONEY AND YOURSELVES NASTY
Helpful Report
Posted 1 year ago
Kept My Bank Card Number after being told not too. Then the marketing calls start,even after saying You Don't Want Them Too Call You. Deliberate Breeches of Article 8 of the Civil And Human Rights 1994.
Helpful Report
Posted 1 year ago
Ordered in good faith E bike not a cheap commodity! Was delivered without being signed for outside my front door ! It could have been taken ! Opened the box horrendous to put together! Didn’t save box due to size! Where do you store it !?after only 3rd attempts at riding the derailleur buckled causing the gears to seize I have phoned and emailed for over a year and no or very little response same copied email will despatch another wheel etc !!! I think ideal world! Not so ideal world! I ended up taking my bike to get sorted ! What a scam
Helpful Report
Posted 1 year ago
Ideal World is rated 1.6 based on 339 reviews