Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Ideal World Reviews

1.6 Rating 346 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

1.6

Based on 346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ideal World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Ideal World 2 star review on 20th March 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered A Digihome 55inch TV from Ideal World cost me £399 in June.When it arrived the screen was cracked and taped up???I contacted I Deal World and was told to send pics which I did.Then I was told to send more details and they said it would be collected by EVRI.It wasn't then after more emails told it would be collected.Again this didn't happen contacted them again and was told Head Office agreed if I send it back my self they would cover all the Postage and Packages etc and a full refund will be given.I have contacted Trading Standards and await their response.I have managed to get a delivery for Tuesday 2nd August and no doubt there will be more excuses.I am a pensioner and saved hard for this tv only to be treated like this.It has caused me a lot of stress and anxiety please do not order anything from I Deal World if this is the way they treat their customers thanks for reading”

Posted 1 year ago

“Irate ex customer. They tried to take £7.47 off of an old card, did not use updated card details, and this is somehow MY fault??? Now sent it through to a debt collector. Not impressed at all, no attempt to let me know payment never went through. Will never ever use this company again.”

Posted 1 year ago

“I did an order on the 25th June for 4 Solar lights. Told order despatched to EVRi to delivery depot but told order delayed. Replacement order sent 9th July and exactly same thing happened. After again inquiring about my order asked to give 2 days to be delivered. Didn't happen so asked again for it to be sorted and believe it or not asked to give another 2 days. Tried chat lines and that really was a waste of time so decided to ring a talk personally to someone and after discussion about all events I was told that the item was now out of stock. Believe it or not I have just been on the ideal world site at 10.57am and there's the item for ordering. Somebody really needs to get a grip of this organisation.”

Posted 1 year ago

“Had to have a new card, wow what a nightmare, the amount of emails I have sent to them now, paid over the phone for my order twice, then they said they haven’t had the payment even though it’s come out of my bank, and I’ve sent them the statement’s, this company is a joke!! I think trading standards now,”

Posted 1 year ago

“Don't buy anything from this company, I was looking at an LED face mask on 1/5/22 ,while it was sat in my basket as I was looking at independent reviews for the item I received a phone call from Ideal World sales team to make sure I was going to place my order (bit cheeky) but I went ahead and placed my order and paid as the mask came with lots of serums and extras £175, I also qualified for a FREE gift as my order was over £40. 5 days later my FREE gift arrived (I didn't ask for it) but no mask, so I contacted live chat to be told I have to wait upto 10 days for it to arrive, all tracking numbers they gave did not exist, so I waited and still nothing so I contacted them again to be told they were having issues and as a way of apology I would receive an extra bottle of serum and it would be delivered by the end of the following week, I waited some more and still nothing so contacted them again to be told it would be passed to the claims dept to see where it was, I then received an e:mail the next day to say thank you for my refund request it will be processed within 5-10 days, (I didn't ask for a refund). Anyway it just got better from there as several more live chats and phone calls resulted in bugger all, apart from the last message they sent me to say my refund would be processed minus the charge for the FREE item that I didn't want or order) plus the postage and if I wanted to return it it would be another £2.99. What a bloody insult, this company is disgusting, the staff are disgusting and all they were bothered about was if I wanted to keep the Free item. People you have been warned, I never leave reviews but in all my years I have never come across anything like it.”

Posted 1 year ago

“I bought 2 plants and the so called brilliant compost, the plant ate not even growing and other plants i put in the compost ate not growing at all, very disappointed”

Posted 1 year ago

“Carries on from my previous posy. Have decided yo record the phone conversations from now on as we just go round in circles. Spent over 20 mins on the phone trying get someone to understand that they cant the payments from eight flexipays that cleared and paid off. Lastest excuse is that there are trchnicL problems with the payments system. I can't even update my card details online as the system just throws me back to the old card. The most unhelpful comment was the fact that it was all very odd!! You don't say. Fear not though. I agreed to give them time to call me back today. Within the hour. Even gave out my home number just to be on the safe side. Oh it's five hours later. Still waiting for that call. At least they have now managed to take an extra payment for Flexi Pay that cleared off.”

Posted 1 year ago

“I'm pretty sure they broke the law in handing over both my contact details and credit card details to a third party. I would avoid ideal world at all costs and the rocket marketing group who also appear to be a bunch of scammers.”

Posted 1 year ago

“Bought several items in the warehouse sale and was told my order was being processed . The next day I had an update on my order to say one of the items was out of stock and was being refunded. I was very angry as it was bought as a gift and also why was I allowed to order if it was out of stock. This is not the first time this has happened.”

Posted 1 year ago

“What has gone wrong at Ideal World? Called customer services last week to pay off eight flexi pays and have them new cards details. All payments showed as pending and the as paid on my card account. Today get an email telling me that one if the 8 has been declined even though it shows as being paid on my card account. Noticed that the other seven show no payment being received even though should mow be clear. Callef customer service again. Told be the card details had not been updated at all and that as he was working from home is was unable to help. Apparently I will now get a call from one of the Specialist Team within 24 hours. Been shopping with Ideal World now for many years and never had this problem. Seems like customer service has been farmed out to a random call centre somewhere in the world, and they are clueless to help with reading off an on screen script. Such a shame as they always tried to give a more personal service. Perhaps off to QVC might be an idea.”

Posted 1 year ago

“WATCHED IDEAL WORLD THIS MORNING AND THEY WERE CLAIMING THAT THEY ARE DOING A WAREHOUSE CLEARANCE BUT JESS CLAIMED THAT THE COMPANY IS LOSING MONEY AND THEN WATCHED A REPEAT OF SHAUN DOING A WAREHOUSE CLEARANCE AND THE AMOUNT OF TIMES HE CLAIMED THAT THE COMPANY IS LOSING MONEY IS DISGUSTING THEN CLAIMING THAT THEY ARE NOT MAKING ANY MARGINS TAKING A HIT AND CLAIMING THAT THE COMPANY HAS LOST THOUSANDS OF POUNDS THIS IS NOT ABOUT CUSTOMERS IT'S ABOUT IDEAL WORLD AND GREED HOW MANY RETAILER STORES DO YOU GO IN AND THEY TELL YOU THAT THEY ARE LOSING MONEY TAKING A HIT LOSING THOUSANDS OF POUNDS WHEN THEY HAVE A CLEARANCE SALE NONE HOW THESE SHOPPING CHANNELS CAN CLAIM THIS SHOWS WHAT THEY ARE ABOUT IDEAL WORLD DON'T DO WAREHOUSE CLEARANCE IF IT'S JUST ABOUT MONEY AND YOURSELVES NASTY”

Posted 1 year ago

“Kept My Bank Card Number after being told not too. Then the marketing calls start,even after saying You Don't Want Them Too Call You. Deliberate Breeches of Article 8 of the Civil And Human Rights 1994.”

Posted 1 year ago

“Ordered in good faith E bike not a cheap commodity! Was delivered without being signed for outside my front door ! It could have been taken ! Opened the box horrendous to put together! Didn’t save box due to size! Where do you store it !?after only 3rd attempts at riding the derailleur buckled causing the gears to seize I have phoned and emailed for over a year and no or very little response same copied email will despatch another wheel etc !!! I think ideal world! Not so ideal world! I ended up taking my bike to get sorted ! What a scam”

Posted 1 year ago

“Lifestyle membership rip off they sent no paperwork i was not told cost”

Posted 2 years ago

“Ideal World slick presenting quick to take your money, however delivery and customer service ZERO. Maybe they should ask QVC how to treat customers, they could learn a lot from a well run company. I like many will NEVER USE Ideal World again, money/profit put before customer service”

Posted 2 years ago

“I ordered a airfyer cooker on the 19 th March it is now the 31st and after phone call after phone call still not recieved , but was quick enough to take money”

Posted 2 years ago

“They took £100 from me for discount shopping i did not ask for they said they would return the money they never did”

Posted 2 years ago

“They cancelled my order for a treadmill, which was bought at a discounted rate. Telling me it was due to stock issues . Yet they are selling them on their Web site currently. However at a higher price. So they refuse to honour my order . But would be happy for me to make a new one if I place again and just pay another £100. Something very fishy about that move. I'd simply stay clear of them people.”

Posted 2 years ago

“Ordered a treadmill 1/1/2022, waited two weeks no delivery. Contacted them via chat told it was out of stock but should be available in a week. looked on my account on Ideal world, said out for delivery 7/1/22. Next day email saying order cancelled and money will be refunded. Three weeks later they are advertising it again, so ordered again. After one week contacted them and again told out of stock, told them to cancel order and refund money. Why are they taking orders and money if somemthing is not available. I deal World and the supplier are appalling and I will not use them again. Incidentally I got same model on Ebay for £100 cheaper, so shop around.”

Posted 2 years ago

“Something feels very DUBIOUS about Ideal World and Hermes. My elderly mother ordered a Dormeo King Size mattress on 8th Jan. Ideal World emailed to say she may need to wait until 21st for dispatch, then shortly after emailed to say it was dispatched (!?) Hermes emailed to say they were to deliver on 15th, I was sat by the window which oversees all traffic as there are no through roads at our junction, 6ft from the front door when my phoned pinged an email from Hermes telling me I wasn't at home!!! No calling card as per Hermes regulations....because nobody damn well came to deliver - liars. They emailed to say they'd deliver the next day, emailed to say they're was an issue, they'd be in touch the next day. The King Size Mattress and Hermes were never seen or heard from again. When their competitor can deliver me a tiny hairnet the same week how the hell can you lose a King size mattress? Ideal World gave me Hermes phone number, I reminded them they are the vendor- their contract is with Hermes to deliver, not me. Their customer service is a premium rate line automated service that is deaf to plain English. They phoned offering me a sweetener of a book of vouchers, money off further purchases? The I.W. caller didn't even know himself! I.W. are currently 'investigating'. Something very, very suspicious about both companies. Something must be going on....they need exposing.”

Posted 2 years ago

«
1
2
...
3
4
5
6
7
»

Ideal World is rated 1.6 based on 346 reviews