Ideal World Reviews

1.6 Rating 339 Reviews
12 %
of reviewers recommend Ideal World
1.6
Based on 339 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 2 star review on 20th March 2021
Andy George
Ideal World 2 star review on 20th March 2021
Andy George
4
Anonymous
Anonymous  // 01/01/2019
Lifestyle membership rip off they sent no paperwork i was not told cost
Helpful Report
Posted 1 year ago
Ideal World slick presenting quick to take your money, however delivery and customer service ZERO. Maybe they should ask QVC how to treat customers, they could learn a lot from a well run company. I like many will NEVER USE Ideal World again, money/profit put before customer service
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Posted 1 year ago
I ordered a airfyer cooker on the 19 th March it is now the 31st and after phone call after phone call still not recieved , but was quick enough to take money
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Posted 1 year ago
They took £100 from me for discount shopping i did not ask for they said they would return the money they never did
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Posted 2 years ago
They cancelled my order for a treadmill, which was bought at a discounted rate. Telling me it was due to stock issues . Yet they are selling them on their Web site currently. However at a higher price. So they refuse to honour my order . But would be happy for me to make a new one if I place again and just pay another £100. Something very fishy about that move. I'd simply stay clear of them people.
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Posted 2 years ago
We ordered a blender from Ideal world, except we did it the wrong way around. We ordered it, it wasn't cheap then checked the reviews OOPS !!!!! The reviews were absolutely dreadful, not one good one. However, in our instance, we have to say we must be the exception to the rule. We got a receipt immediately online, around three days later, it was with the courier and two days after that it was delivered to home. Haven't opened it yet so can't confirm how it is, but at least we got it, which is more than some others appear to have experienced. Overall our service was very good and quick. The criticism we would have of Hermes delivery is they plonked the box on the doorstep and said delivered to customers porch, we don't have a porch. It was left outside. Not a good move on a busy road like ours. Luckily, we must have had a good neighbourhood watch day that day as we found it on arrival home. So sorry, can't really criticise IW
Helpful Report
Posted 2 years ago
Ordered a treadmill 1/1/2022, waited two weeks no delivery. Contacted them via chat told it was out of stock but should be available in a week. looked on my account on Ideal world, said out for delivery 7/1/22. Next day email saying order cancelled and money will be refunded. Three weeks later they are advertising it again, so ordered again. After one week contacted them and again told out of stock, told them to cancel order and refund money. Why are they taking orders and money if somemthing is not available. I deal World and the supplier are appalling and I will not use them again. Incidentally I got same model on Ebay for £100 cheaper, so shop around.
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Posted 2 years ago
Something feels very DUBIOUS about Ideal World and Hermes. My elderly mother ordered a Dormeo King Size mattress on 8th Jan. Ideal World emailed to say she may need to wait until 21st for dispatch, then shortly after emailed to say it was dispatched (!?) Hermes emailed to say they were to deliver on 15th, I was sat by the window which oversees all traffic as there are no through roads at our junction, 6ft from the front door when my phoned pinged an email from Hermes telling me I wasn't at home!!! No calling card as per Hermes regulations....because nobody damn well came to deliver - liars. They emailed to say they'd deliver the next day, emailed to say they're was an issue, they'd be in touch the next day. The King Size Mattress and Hermes were never seen or heard from again. When their competitor can deliver me a tiny hairnet the same week how the hell can you lose a King size mattress? Ideal World gave me Hermes phone number, I reminded them they are the vendor- their contract is with Hermes to deliver, not me. Their customer service is a premium rate line automated service that is deaf to plain English. They phoned offering me a sweetener of a book of vouchers, money off further purchases? The I.W. caller didn't even know himself! I.W. are currently 'investigating'. Something very, very suspicious about both companies. Something must be going on....they need exposing.
Helpful Report
Posted 2 years ago
Absolutely dreadful!! Will never, ever buy from again. Due to companies OWN NEGLIGENCE I have list £491.94, plus a week completely wasted trying to sort, only to get nowhere. Going to have words with TRADING STANDARDS!! When I IMMEDIATELY saw (about 10 mins after purchase) that they didn't give a separate billing and shipping address, I emailed them. Yet five days later they sent me message that the courier 'DREADFUL HERMES' intended to deliver to wrong address. I tried every which way to stop delivery as nobody is at address. Hermes left items OUTSIDE, us they just so happen to be foods!!! They are very likely now ripped and torn apart by every animal, bird, insect in area, all over possibly neighbouring and my property. Then I call, email, try everything and I get its now my responsibility as delivered, even if "IN MY UNOCCUPIED GARDEN?" So I'll be in touch with bank, trading standards and environmental about this. Consumer Rights Act in UK, just been breached in EVERY WHICH WAY!! Other buyers out there, check Consumer Rights Act 2015 and contact Trading Standards, this place should be SHUT DOWN!!
Helpful Report
Posted 2 years ago
Purchased a treadmill yet to receive not within 3 to 5 days as promised. But also rang and told a pack of vouchers would be sent I stupidly said ok. When they arrived it turns out I had been enrolled into some Lifestyle Club which I had to cancel within 21 days or get charged £89.99 and a coffee card £14.95. Cancelled straightaway and have complained to Ideal World. I also asked for our credit card details to be wiped and assurances that no further payments would be taken which they have failed to address so I've mailed them again.Having read all these posts I'm now wary that the treadmill may never arrive. Will never ever deal with these people again.
Helpful Report
Posted 2 years ago
I ordered a Foreknow snow bike over a month ago and it said on the order up to 14 days for delivery. After several emails I always get the same reply of we will get back to you and they never do. Do not buy from them. SCAM!!! I WILL REMOVE THIS REVIEW WHEN I GET THE BIKE!!!
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Posted 2 years ago
So our very first order from Ideal World. We were promised despatch of our new treadmill within 2-4 working days (which is very poor by 2022 standards) but we waited patiently. However eight days afer the order, no despatch confirmation has been received and there is no information about the order on the Ideal World website. Rang customer services to complain, only to be told that the order hadn't been despatched. Asked for it to be expedited with immediate despatch and for written confirmation of despatch, but was told they couldn't respond for another two days. Every part of this company's customer service is appalling. They are quick to advertise, quick to take payment (next day) but seem to think that it is then OK to delay despatch well beyond the stated terms of service AND to compound this by not being able to respond quickly when customers complain. In 2022, we have become used to exemplary customer service from other retailers, with next day delivery to the house or to a local pick up point being the norm, backed up by excellent communication and customer service if things go wrong. This is why online sales are booming in 2022. However, Ideal World seems to be happy to deliver 1970s style customer service, treating it's customers with distain and contempt. They cannot be surprised if customers become very unhappy and subsequently use online reviews to share their bad experiences. Speaking personally, this customer is highly unlikely to ever order from Ideal World again.
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Posted 2 years ago
Useless company, appalling customer service, told again and again to wait 2 days for them to investigate and nothing. Now told to wait 10 days! Shop with QVC excellent products and superior customer service.
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Posted 2 years ago
I purchased a ceramic heater on the 1st October and I am still awaiting delivery 54 days later with no communication from IW. The invoice states that is will be dispatched within three days I waited 3 weeks then six weeks went by and still nothing to date. This is not my first such experience I, their system seems to have a problem remembering to dispatch the products. Before you purchase ensue that you are able to wait three months and do the chasing up in order to get the delivery. Maybe it’s been dispatched but Post code WS3 3HU is too far away.
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Posted 2 years ago
Poor quality goods and customer services that can't comprehend an email
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Posted 2 years ago
I ordered a watch on the 9 October now 20 no watch numerous e mails and phone calls keep being told its with heroes bad customer service good customer lost tough
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Posted 2 years ago
I PURCHASED A CERAMIC RADIATOR 5 WEEKS AGO.I WAITED AND WAITED I PHONE IDEAL WORLD AFTER A LONG PHONE CALL THEY TOLD ME IT WAS LOST IN TRANSIT HOW CAN YOU LOSE A 5FT BOX. THEY SAID THEY ARE GIVING ME A REFUND I SAID I WANT MY RADIATOR THEY SAID I CAN REORDER THE ITEM, BUT IT IS NOW £20 MORE AND OUT OF STOCK BUT THEY ARE STILL SELLING THEM TODAY ON THEIR CHANNEL, THIS IS A BIG RIP OFF DO NOT SHOP WITH THIS CHANNEL
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Posted 2 years ago
Jacquie Toon We bought a mattress at ideal world. It is now having to be replaced. 😡After only 13 months. 😡It is useless. Obviously, a mattress should last longer than 13 months. Considering this bed is not used on a daily basis this a very poor performance. Apparently, a faulty product will only be replaced within a 12 month warranty.😡 Basically, they would like to buy a new mattress, even thought this mattress is not in a usable state after just 13 months. Don't waste your money.😡
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Posted 2 years ago
Poor quality Vostok Watch....bezel ring scratched and actually fell off.Lots of hastle with Customer Services....buying from them no longer a go to.Have found another UK supplier for Vostok,and they appreciate the business.
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Posted 2 years ago
But a product. They say they send you letters and emails. You advise them never received at all. They ignore you abs don’t call back. Their phone line costs are DISGUSTING EXPENSIVE 5 minutes cost me over £7 and buy from there.
Helpful Report
Posted 2 years ago
Ideal World is rated 1.6 based on 339 reviews