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Ideal World Reviews

1.6 Rating 346 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

1.6

Based on 346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Ideal World 2 star review on 20th March 2021

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a ceramic heater on the 1st October and I am still awaiting delivery 54 days later with no communication from IW. The invoice states that is will be dispatched within three days I waited 3 weeks then six weeks went by and still nothing to date. This is not my first such experience I, their system seems to have a problem remembering to dispatch the products. Before you purchase ensue that you are able to wait three months and do the chasing up in order to get the delivery. Maybe it’s been dispatched but Post code WS3 3HU is too far away.”

Posted 2 years ago

“Poor quality goods and customer services that can't comprehend an email”

Posted 2 years ago

“I ordered a watch on the 9 October now 20 no watch numerous e mails and phone calls keep being told its with heroes bad customer service good customer lost tough”

Posted 2 years ago

“I PURCHASED A CERAMIC RADIATOR 5 WEEKS AGO.I WAITED AND WAITED I PHONE IDEAL WORLD AFTER A LONG PHONE CALL THEY TOLD ME IT WAS LOST IN TRANSIT HOW CAN YOU LOSE A 5FT BOX. THEY SAID THEY ARE GIVING ME A REFUND I SAID I WANT MY RADIATOR THEY SAID I CAN REORDER THE ITEM, BUT IT IS NOW £20 MORE AND OUT OF STOCK BUT THEY ARE STILL SELLING THEM TODAY ON THEIR CHANNEL, THIS IS A BIG RIP OFF DO NOT SHOP WITH THIS CHANNEL”

Posted 2 years ago

“Jacquie Toon We bought a mattress at ideal world. It is now having to be replaced. 😡After only 13 months. 😡It is useless. Obviously, a mattress should last longer than 13 months. Considering this bed is not used on a daily basis this a very poor performance. Apparently, a faulty product will only be replaced within a 12 month warranty.😡 Basically, they would like to buy a new mattress, even thought this mattress is not in a usable state after just 13 months. Don't waste your money.😡”

Posted 2 years ago

“Poor quality Vostok Watch....bezel ring scratched and actually fell off.Lots of hastle with Customer Services....buying from them no longer a go to.Have found another UK supplier for Vostok,and they appreciate the business.”

Posted 2 years ago

“But a product. They say they send you letters and emails. You advise them never received at all. They ignore you abs don’t call back. Their phone line costs are DISGUSTING EXPENSIVE 5 minutes cost me over £7 and buy from there.”

Posted 2 years ago

“Super stretch bengalines are so comfortable but all the elastic 'pinged' down the seams after wearing 3-4 times!!! Not a good look. Looks like fine hairs☹️”

Posted 2 years ago

“Ideal World Is The Worse Company Out....&.... Have The Worst Courier Service Out, Hermes.... They Do Not Deliver Goods That Are Paid 4.... Will Never Buy Anything From These Cowboys Of A Company....&....Stay Well Away From Them.... Cowboy Company...&... Cowboy Courier,s Like Hermes......”

Posted 2 years ago

“RugDoctor delivered in an appalling condition. Leaked. Wet/soaked Damp. Torn/holes. Box resealed as though it was used before and taped up. Refurbished? Returned ? Can't believe idealworld allowed it to be delivered like this Hermes driver dragged it into our home... scanned it then shot off in seconds. Maybe he knew something we didn't? Where the machine inside the box had leaked..our kitchen floor now has a stain which is impossible to get rid off at moment. Emailed them. Chat team cut me off.lol. Hopefully a full refund and including postage costs will be forthcoming,but I have little or no faith in idealworld now.”

Ideal World 1 star review on 20th August 2021

Ideal World 1 star review on 20th August 2021

Ideal World 1 star review on 20th August 2021

Ideal World 1 star review on 20th August 2021

Ideal World 1 star review on 20th August 2021

Posted 2 years ago

“I bought a beldrey floor cleaner that wouldn’t charge after 6 times of use. Nightmare to send back. Loads of excuses from ideal world 13p a minute phone calls and believe me your lucky if you can get off the phone after 20mins waiting just to speck to someone. Total waste of my time and money. Quick To take your money slow in returns. I truly believe if I hadn’t sent endless emails and placed lots of bad reviews I would still be waiting for my money. Nothing good to say about ideal world I’m afraid.”

Posted 2 years ago

“I ordered a carpet/hard floor cleaner, realised it was too big and packed it up to send back. I started the return through the Ideal world website printed label, paid Hermes £2.99 got confirmation email for uplift, waited three days and nothing tried to contact IW told because I used Hermes they could do nothing. Tried again same thing tried to contact Hermes my tracking number was wrong so no chance there. Contacted IW this time by phone in total took 2 weeks IW offered to send by post office I could not manage because of appointments. In total cost me £38.48 to return parcel. not including £12.00 to Hermes. Next in Line!”

Posted 2 years ago

“bought a watch from these was not working properly, sent it back for a refund over 3 weeks ago keep emailing them only to hear poor excuses you will recieve a email in the next 2working days never happens, still waiting will never deal with them again tossers !!!”

Posted 2 years ago

“A bad service never got my perches told tuff on getting my money back”

Posted 2 years ago

“Terrible service.. Empty promises.. Customer lost, no item due to poor management of damaged return and replacement.”

Posted 2 years ago

“Bengaline superstrech Cropped Trousers. Get the size right! Size Medium measures 27 inches which is a size 10 not 28-31 as quoted on the website. The longer bengaline are the correct measurements for size medium. Check before sending to customers. I will contact customer services to get a postal refund as there s no label for free Asda returns either! Very poor and disappointing service!”

Posted 2 years ago

“Hermes driver photographed an open window as proof parcel had been delivered. It has not i was in the house. Do not know who Ideal World are using as carriers but its not the normal Hermes Drivers. Will not buy from Ideal world again it was my first purchase and will be my last. If they cant guarantee the honesty of the carriers i wont waste my money”

Posted 2 years ago

“When you need to return something its a premium rate call and with all the question it will cost upwards of £20.why is every item selling out and your constantly told to check out ,yet they carry on selling it for days ,talk about high pressure sales and people fall for it.”

Posted 2 years ago

“BEWARE not like they used to be,very very poor customer service,had to send mattress back because sides were crushing in and was told would be up to 21 working days for replacement or refund even after I had told them I had health issues and no other mattress they just didn't care,and was told to get neighbours and relatives to help me roll the mattress for collection seriously it's an absolute joke and cost me over £8 in phone calls.”

Posted 2 years ago

“Have purchased a few items and had no trouble just returned a £380 watch an had a refund 5 working days later.”

Posted 2 years ago

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Ideal World is rated 1.6 based on 346 reviews