ihateironing Reviews

3.8 Rating 147 Reviews
69 %
of reviewers recommend ihateironing
3.8
Based on 147 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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ihateironing 1 star review on 29th February 2024
Anonymous
ihateironing 1 star review on 27th October 2023
Anonymous
ihateironing 1 star review on 9th January 2023
Anonymous
ihateironing 1 star review on 2nd December 2022
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ihateironing 1 star review on 2nd December 2022
Anonymous
ihateironing 1 star review on 2nd December 2022
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ihateironing 1 star review on 24th November 2022
Dr Farzaneh Pirouz-Moussavi
12
Anonymous
Anonymous  // 01/01/2019
Quick service. Some invoicing inaccuracies which are put right when challenged. A few lost shirts and other items - machine ironing is sometimes poor - not hand finished.
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Posted 2 days ago
Very efficient and responsive.
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Posted 3 days ago
My first many experiences with you were always 5 star but recently I have had a number of poor interactions….mistakes on bills, part order not delivered (left behind) until I chased and rescheduled very inconvenient deliveries (today).
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Posted 1 week ago
I've been using ihateironing for years now and I would recommend them to anyone. Courteous, prompt, impeccable service on every level. Delightful!
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Posted 3 weeks ago
Horrible experience. Never again. One item missing, one completely ruined. Images attached. The blouse used to be pure white and was returned looking like a dirty cloth. Other items cleaned ok but also largely sub standard. I had to purchase a new blouse at my own expense as IHR would not offer a compensation. Skirt still missing. Dodgy!! Avoid!
ihateironing 1 star review on 29th February 2024
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Posted 4 weeks ago
Efficient Courteous Prompt 👍 A bit pricey ! 😂
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Posted 1 month ago
Timely, well prepared and helpful staff
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Posted 1 month ago
I have been a regular user of your services. Yesterday, I gave my order to your driver and explicitly mentioned it needs to be “washed and dried”. This is following general practise as your website usually keeps hanging for me and I have previously been told to inform the driver of my needs to avoid any confusion given the inefficiency of the website. Today, I received an invoice from you stating the order amount to be 400% more than expected. Each item of clothing has been subjected to random treatments, with most of my ordinary clothes been subjected to dry cleaning. As soon as I saw this, I called up your service line to tackle this right there and then. I was told the clothes have already been treated and nothing more can be done. I am furious. I am not ready to pay 4x what I should have because of your inefficiency. If your driver is not trained, he should not be sent over. Now, it is ridiculous to be told that nothing can be done about this. I don’t expect this from you. I have been a regular user and am extremely disappointed with how things have been dealt with, especially how I have not been offered any help after the incident. I would not recommend your services to anyone. It is appalling.
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Posted 2 months ago
Brilliant. And great friendly staff
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Posted 2 months ago
Consistently great, huge time saver and they’re always careful with my clothes
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Posted 2 months ago
Excellent service, same day return and super friendly customer service. Its always a pleasure using IHI.
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Posted 2 months ago
I was thoroughly disappointed with the poor service I received from I Hate Ironing. I gave them a pair of designer jeans to be hemmed, with explicit instructions to maintain the original distressed hem style. However, when they delivered my order, the jeans had been altered with a basic straight hem rather than keeping the more original hem. Also, they lost the laundry bag I had given to them with my laundry. I also found the staff to be devoid of any customer service skills. When I pointed out the issues with my clothing items and missing bag, they gave no apologies or concern. Considering the high prices they charge for simple clothing alterations and dry cleaning services, I expect far better care, professionalism and quality results. Sadly, I Hate Ironing failed enormously on all counts. I cannot recommend them if you have any specialty or valuable items you want properly handled and returned to you. For the outrageous prices they charge, you deserve better service and less damaged goods than I received. I will not be using them again.
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Posted 2 months ago
DO NOT USE - absolutely the worst service. They didn't deliver me my shoes and my ski jacket back for a total value £1,400 and the customer service has been totally useless in trying to sort out the issue. I'm going on a ski tri in 3 days, I'm on the phone with them for 2 days (5+ calls made) already and they either IGNORE or LIE to me. When I realised that some of my items are missing, I gave them a call and they said that they couldn't retrieve my shoes from a special service on time, so they will deliver them the next day. No information on the ski jacket. I had to call them back after 3 hours (although they promised to call back straight away) and they said that the jacket needed more time to dry so it should be with me together with the shoes the next day. Okay, why was I not informed of that before I find out that my belongings are missing and have to call them? These things happen and I don't mind waiting an extra day but the attitude is unacceptable. IN AN HOUR, I receive an email that my ski jacket will be delivered in 3 WEEKS. Obviously, something happened and they lied that it needed more time to dry. They also keep calling my ski jacket a leather jacket although I've said 5 times, both via email and on the phone, that it is not a leather jacket. Are we even talking about the same item??? I demanded that my items must be returned no matter what their conditions are ASAP. In return, they send me emails that they are checking when my items can be ready. This is ridiculous. I'm still left without my clothes for my upcoming trip. I've spent hours on trying to get an answer from them and they just don't care. Also, they did not return my original hangers and they did not give you their bags that you can re-use. It's all a lie.
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Posted 3 months ago
The service has been extremely efficient and reliable and of very good quality. I have had no hesitation in strongly recommending it to others.
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Posted 3 months ago
ihateironing ruined my jeans the whole colour came off. I have washed the jeans before and nothing happened, it was clearly their fault using hard chemicals and mixing it with other garments. They re-collected the damaged jeans for so called "examination" and they CHARGED ME for this?! unbelievably disgusting company.
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Posted 3 months ago
Excellent service every time.
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Posted 4 months ago
Quality of service is generally good although there have been issues with failed collections and deliveries.
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Posted 4 months ago
My clothing was collected by an I hate ironing staff member over a week ago and then never seen again. I initially was told by text that the driver was looking for me but had to leave, and that the items had not been collected, so I rearranged collection the next day. I got the same (clearly automated) text the next day. I then realized that something had gone wrong. I have had to send five emails, make several phone calls, and wasted far too much time trying to retrieve my belongings. IHI insist that their driver never collected the items, even though I have CCTV footage of him taking the items and dropping them into his car. I will never use this service again. They have wasted so much of my time deflecting blame, and failing to help, I wouldn’t normally air my dirty laundry in public but have no alternative but to complain through a public forum as they are refusing to look for my items.
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Posted 4 months ago
Efficient, swift, punctual, fry & polite
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Posted 4 months ago
Consistently great service.
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Posted 4 months ago
ihateironing is rated 3.8 based on 147 reviews