ihateironing Reviews

3.8 Rating 147 Reviews
69 %
of reviewers recommend ihateironing
3.8
Based on 147 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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ihateironing 1 star review on 29th February 2024
Anonymous
ihateironing 1 star review on 27th October 2023
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ihateironing 1 star review on 9th January 2023
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ihateironing 1 star review on 2nd December 2022
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ihateironing 1 star review on 2nd December 2022
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ihateironing 1 star review on 2nd December 2022
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ihateironing 1 star review on 24th November 2022
Dr Farzaneh Pirouz-Moussavi
12
Anonymous
Anonymous  // 01/01/2019
I've been a loyal customer for about a year so it's a shame that the situation has come to this. I first began using their services in London and never had any issues at all. Now, something has changed within the company over the recent weeks which has led to me having two major issues. The first was last month when they randomly rearranged my collection twice for no particular reason or apology. When I complained, they were nice enough to apologize for the inconvenience and offered a £10 credit on my order. So I thought it was a one off mishap. Fast forward to last Friday, I received delivery in the morning missing three items - a shirt and two pairs of trousers were not delivered. When I contacted customer support, they did not make an effort to resolve the situation and instead made me wait the entire weekend without so much as an update. On Monday I had to chase them again and they had the nerve to tell me that all collected items had been delivered. So, clearly, the implication is that I'm lying about not receiving the clothes back. The trousers were tailor made and quite expensive so I'm prepared to escalate the case with the relevant authorities. From now on, I'm not going to use their services anymore. I'd recommend others to only risk sending them clothes if you are prepared for them to never be returned to you.
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Posted 9 months ago
Unfortunately, the customer care has really slipped since the beginning of 2023. It’s a great concept but I’m not sure it’s worth it as monthly there are issues.
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Posted 9 months ago
Always great service and reliable
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Posted 4 months ago
Excellent!
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Posted 4 months ago
First class service being efficient and effective. On the extremely rare occasion there is a glitch in service it is dealt with quickly and effectively.
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Posted 4 months ago
I have given this company so many chances purely because they are convenient for me BUT my dry cleaning comes back unpressed, looking worse than when it went to them and often with the same stains on them. My t shirts come back looking like stretched out mini dresses. They ruined a beautiful satin dress of mine, I was never offered any reimbursement. Very unhappy and wont use them again, honestly im not convinced they dry clean anything.
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Posted 7 months ago
Dry cleaning could be better the clothes come back smelly sometimes and laundry could be better ironing
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Posted 9 months ago
ihateironing is rated 3.8 based on 147 reviews