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Impact Furniture Reviews

4.6 Rating 916 Reviews

91 %

of reviewers recommend Impact Furniture

Company Reviews

Product Reviews

4.6

Based on 916 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

Impact Furniture 5 star review on 1st April 2024

Impact Furniture 5 star review on 18th January 2024

Inessa Cheshire

Impact Furniture 5 star review on 15th December 2023

Impact Furniture 5 star review on 8th December 2023

Impact Furniture 5 star review on 5th June 2023

Impact Furniture 5 star review on 20th February 2023

Impact Furniture 5 star review on 17th January 2023

68

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a set of bathroom furniture consisting of a vanity unit with sink top and three matching storage cupboards. The units are stylish, the price was attractive, the quality is good, assembly and installation was straight forward and the delivery was fast and efficient. I am very pleased with the purchase.”

Impact Furniture 5 star review on 1st April 2024

Posted 2 weeks ago

“Had to chase order as zero feedback after order placed Not sure why it took so long as completely flat packed... Eventually arrived, for the tiniest cupboard, the assembly was totally over complicated.”

Posted 1 month ago

Good Afternoon, Sorry to hear you were unhappy - to confirm we supply a delivery window at time of purchase, order confirmation and then confirm dispatch with couriers supplying tracking thereafter. I will of course pass your comments with regards to assembly onto the product manufacturer, Have a lovely week! Matthew

Posted 1 month ago

“Pleased with my purchase. Only gripe is the instructions to build were not very good. Took a while to build but got there eventually.”

Posted 1 month ago

“The item I received was damaged so I cannot rate the furniture but I can rate that the customer service I received was very good. I let them know the condition of my order and they refunded my money without any qualms”

Posted 1 month ago

“I ordered a double storage bed frame with shelving and I have to say that the quality of this bed is very good. This bed looks amazing, modern and it’s very comfortable. I had a little problem with one part missing when bed arrived but I have to say that when I sent them an email about the issue I had a reply within one hour the same day and they dealt with the problem very quickly basically the part arrived within 48 hours. I would like to say special Thank you to Julia 🙂 who was very helpful and efficient. I would recommend to buy from this company 👍”

Posted 1 month ago

“Good value for money, heavy and solid feeling. Can't attest to what it was like to put together as my dad did this for me, but he suggested it was okay! The unit is perfect in terms of what I want it for and I love the cupboard doors to hide teh messy stuff. I would definately recommenbd. My ownly downside was that it didn't come in more shades of 'wood' and that delivery took quite a while. But overall, incredibly happy with this.”

Posted 2 months ago

“Fast delivery, packed well. Easy instructions to follow. Good item and fits perfectly. Very good price”

Posted 2 months ago

“Fast delivery, good service.”

Impact Furniture 5 star review on 18th January 2024

Posted 3 months ago

“Item was just what we were looking for. Arrived quickly and was easy to put together”

Impact Furniture 5 star review on 15th December 2023

Posted 4 months ago

“Great corner wardrobe,maybe slow closing hinges would have been better,but overall happy.”

Impact Furniture 5 star review on 8th December 2023

Posted 4 months ago

“Very satisfied and impressed with Impact Furniture... ordering was simple, kept informed by email at every stage, product delivered on time and brilliantly packaged to prevent damage in transit. The quality of the bed frame has exceeded our expectations.”

Posted 4 months ago

“Nice tv stand - tricky to put together but got there. Although parts came on different delivery dates from the courier they were very well wrapped/protected - impact furniture provided good customer service and I would use again. Thanks”

Posted 4 months ago

“Very pleased with the service and my purchase”

Posted 4 months ago

“Lovely item, looks exactly as portrayed in pictures. Unfortunately did have some minor scratches upon arrival and the instructions were a little complicated to put the bed together. But overall satisfied.”

Posted 5 months ago

“Responsive customer service, good build on furniture, woeful choice of company courier Xdp. All 5 star service from Impact Furniture. 1 star service from Xdp their courier, who does not listen to specific delivery instructions from Impact or end customer. Our delivery was split into two parts, although collected as one. The first divery we were in, but both times the order was left out in the open on a building site. Exposed to the elements and easy theft.”

Posted 5 months ago

“Speedy Delivery good packaging and a fair price”

Posted 5 months ago

“They left the furniture outside without letting me know and I have to drag them inside by myself ( I’m 73 years old)As for the assembly there’s no clear instructions or photos to follow,you just have to keep guessing and hope for the best.Very disappointing.”

Posted 5 months ago

Good Morning, I am sorry to hear that - I will take that up with the courier company we work with - they normally offer a far higher level of service! Can I confirm; are the instructions missing? I can get some sent over for you ASAP if so! Please do get in touch, Matthew

Posted 5 months ago

“Ordered over £1000 worth of furniture on 3rd September and after massive delays and no communications, after I chased this week was told it would all be delivered by 13th was ince again told another delay of 10 days because warehouse missed a box of parts. Honestly not worth the hassle. Stay clear of this company as still waiting for my purchase.”

Posted 6 months ago

Good Morning, This order was sadly delayed due to unforeseen supply issues from the manufacturer and a box missed off a delivery. However we updated customer on delay, organised a partial refund by way of an apology for the delay and then offered to split the delivery at cost to ourselves to ensure customer received what the manufacturer had supplied - which is hardly "no communication". Not sure what else we could have done considering! Matthew

Posted 6 months ago

“Order arrived on schedule. All as expected, apart from a back panel for one of the wall units which was missing. We emailed to inform and received a very prompt response, that another would be sent (unfortunately it does mean a 4 week delay in arriving). We also asked if a small piece of bench top could be ordered and were offered tf free.”

Posted 6 months ago

“Bought the coffee table to match dining table I had bought through b&q and loved dining table however after building coffee table found it to be too high and looked out of place in my room Managed to get my son to take a few inches of legs now it’s perfect”

Posted 6 months ago

Good Morning, I am sorry the table was too high for your needs but to confirm the full dimensions were given on the listing! Matthew

Posted 6 months ago

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Impact Furniture is rated 4.6 based on 916 reviews