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Incredible Rugs and Decor Reviews

4.7 Rating 3,891 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

Company Reviews

Product Reviews

4.7

Based on 3,891 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 8th April 2024

Incredible Rugs and Decor 5 star review on 6th April 2024

Incredible Rugs and Decor 5 star review on 5th April 2024

Incredible Rugs and Decor 5 star review on 21st March 2024

Incredible Rugs and Decor 5 star review on 11th March 2024

Incredible Rugs and Decor 5 star review on 23rd February 2024

Incredible Rugs and Decor 5 star review on 19th February 2024

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality rug and customer service! I am extremely happy with the ease of ordering the rug I had been looking for, the amazing customer service following up on my order. The owner emailed me when I can expect it to be shipped and the delivery date! It was such great service and the quality rug I received will have me coming back to order again.”

Posted 1 year ago

“Have not received the rug yet. The tracker said Saturday. Website was very easy to use. Confirmation was sent almost immediately.”

Posted 1 year ago

“Very impressed with rug quality and quick delivery”

Posted 1 year ago

“The discounts available are misleading and confusing even for customer service. A day after I finally got order placed, the discount was increased 4% on the website.”

Posted 1 year ago

“Website easy to use to find rugs using their filters. Purchasing process quick and efficient.”

Posted 1 year ago

“This is the second time I've purchased a rug from Rugs and Decor! Great prices and quality brands to select from! My rug was delivered within days!!! Love it!”

Posted 1 year ago

“Easy to order and everything shipped quickly”

Posted 1 year ago

“Rusty and Dilene were VERY helpful in checking on the dye lot for a runner rug I ordered, so that it would match the area rug. Very quick response rime. Also rug shipping was incredibly fast.”

Posted 1 year ago

“So helpful— ordered sample and just ordered full-size rug. Samples are a WONDERFUL idea. I would hesitate to make such a big purchase just from viewing on-line.”

Posted 1 year ago

“I love the rugs I purchased but wish the company had better communication about the delivery estimate and when the rugs would be delivered. I came home one day to find the rugs on my doorstep with no advance notification or tracking.”

Posted 1 year ago

“We were extremely happy & satisfied with the service.”

Posted 1 year ago

“Positive experience with this company! I ordered a rug sample and it arrived quickly and in excellent condition. The return/refund process for the sample was seamless. I haven't ordered the actual rug yet, but when I'm ready, I'll likely be ordering from this company.”

Posted 1 year ago

“Extremely Satisfied. After visiting several local stores with no luck I stumbled across your website. I ordered a runner and a large area rug (at a significant discount vs. in-store pricing). The delivered product matched the sample provided on the website and the quality was excellent. The website was easy use and the online customer service was extremely helpful. I will be purchasing additional area rugs from Incredible Rugs & Decor.”

Posted 1 year ago

“I really like the ‘see it in my room’ feature (although it only seems to work on rectangle rugs. Rounds don’t work) The selection is good. The customer service is exceptional!”

Posted 1 year ago

“Great prices and fast service!”

Posted 1 year ago

“I called, was connected immediately, and talked to a knowledgeable person! How extraordinary nowadays.”

Posted 1 year ago

“The purchase was what it should be. Effortlessly and complete. Look forward to seeing the rug to seeing our new rug….”

Posted 1 year ago

“Couldn't have asked for better service and communication. Product arrived when scheduled, even during the holiday rush. Quality of product is excellent.”

Posted 1 year ago

“Excellent shopping site! Love the color swatches of each color represented in each rug.The ability to upload a room in my home before purchasing or deciding on a rug and seeing how it would look.Looking forward to receiving the rug I ordered!”

Posted 1 year ago

“Once again I have ordered rugs from this company, and they have been very competitively price and wonderful to work with. Deliveries, returns on samples, information and keeping me informed. I would highly recommend them.”

Posted 1 year ago

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Incredible Rugs and Decor is rated 4.7 based on 3,891 reviews