Incredible Rugs and Decor Reviews

4.7 Rating 3,882 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
4.7
Based on 3,882 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Rug worked out great. Picture attached. I would also like to commend your company on excellent customer phone support. I have called several times and have always been greeted promptly by pleasant, and exceptionally competent and helpful staff. I am very appreciative of your product line and ease of use .
Incredible Rugs and Decor 5 star review on 14th December 2023
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Posted 3 months ago
I ordered my first rug and it arrived very quickly and was packed very well. Exactly what i ordered. Will be ordering another one
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Posted 3 months ago
Beautiful high quality rugs.
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Posted 4 months ago
This was my first experience ordering an area rug online and it could not have been better. From the beginning to the end, the customer service department walked me thru the entire process. They were patient with me as I had many questions. I certainly didn’t want to order a rug this size only to return it. In the end, I ended up with exactly what I wanted and I love it. The rug arrived within days of ordering and I’ve since returned my samples and have received my refund. The whole process seemed seamless.
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Posted 4 months ago
First, I absolutely love the rug. It's great quality, soft and the colors are perfect. I am 100% pleased with the entire process from ordering samples, return and refund of samples and receiving the final rug ordered. The communication was top notch. An e-mail was received with every step in the process. I would highly recommend working/ordering from Incredible Rugs and Decor. I will certainly order from this company in the future.
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Posted 4 months ago
The rugs in person are gorgeous. We are very pleased how they look in our home. We have bought several different Karastan Rugs over the years and all of them are wonderful. Incredible rugs and decor is such an amazing place to purchase from. Customer service have been so friendly and helpful.
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Posted 4 months ago
Incredible Rugs & Decor had done a great job in the following areas: (1) great selection (2) very helpful and prompt communication (3) competitive pricing. I would definitely recommend Incredible Rugs and Decor.
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Posted 4 months ago
Very happy with my purchase. It is a beautiful well made rug and the process of ordering it (from samples to the delivery of the actual rug) was was so easy and the staff was beyond helpful. Will definitely be using this company in the future.
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Posted 4 months ago
We love our rug we’ve been looking everywhere for a certain design to match our decor. We walked in Karastan and found exactly what we like.
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Posted 4 months ago
The rug arrived faster than I expected. The colors are true to the pictures and very soft. The customer service has been so helpful and eager to help when needed.
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Posted 4 months ago
This was our first time ordering from Incredible Rugs and Decor and the service was great. Delivery was timely and their response to a question was quick. Highly recommend.
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Posted 4 months ago
The rug arrived very quickly. It was well packaged and arrived in great shape. It was exactly as pictured and I love how it looks. I reached out to Customer Service with a question before receiving my order. They answered my question and even followed up afterward to make sure everything was ok. GREAT experience. Will definitely shop with them again.
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Posted 4 months ago
The customer service at Incredible Rugs is awesome and so easy to work with.
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Posted 4 months ago
We received our rugs and we love them! Thank you for your professional service.
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Posted 4 months ago
The colors are beautiful. The carpet is thick, plush, and soft under foot. It laid out very flat in a day or two. Very minimal shedding. The customer service was great. I recommend the company and the product.
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Posted 4 months ago
Received my carpet. It’s beautiful. Thanks for the great service.
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Posted 4 months ago
I like the pattern in this rug but the colors are not what was shown in the online shop. Dissapointed.
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Posted 4 months ago
I was most pleased with the rug I ordered...it was much more impressive in real life than a picture on the screen. We are enjoying the rug immensely.
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Posted 4 months ago
Beautiful rug.
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Posted 4 months ago
This is the second time I've ordered from this company and both experiences have been terrific. Their site offers a wide variety of styles and sizes. I highly recommend Incredible Rugs & Decor.
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Posted 4 months ago
Incredible Rugs and Decor is rated 4.7 based on 3,882 reviews