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Incredible Rugs and Decor Reviews

4.7 Rating 3,891 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

Company Reviews

Product Reviews

4.7

Based on 3,891 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 8th April 2024

Incredible Rugs and Decor 5 star review on 6th April 2024

Incredible Rugs and Decor 5 star review on 5th April 2024

Incredible Rugs and Decor 5 star review on 21st March 2024

Incredible Rugs and Decor 5 star review on 11th March 2024

Incredible Rugs and Decor 5 star review on 23rd February 2024

Incredible Rugs and Decor 5 star review on 19th February 2024

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My checkout experience was not good. I did not get a chance to enter the code for a 15% discount, and I did not see a place to request installment payments. I had some kind of approval from Affirm, I think it was. I am quite upset because I do not have that money available in my bank account right now. I can make several payments quite easily, but I did not see anywhere where that was available. Maybe I am just not too bright, but I thought I would be given a chance for this, and instead, Boom, the whole amount has been charged to me! I am not happy about that at all., as you might buess.”

Posted 7 months ago

“Noah located a rug for me that was out of stock and discontinued and impossible to get but he pursued it above and beyond normal efforts and located it at some warehouse. I appreciate all he did.”

Posted 7 months ago

“Your website is extremely user friendly! Also your customer representative was very professional and helpful plus being knowledgeable of your business!”

Posted 8 months ago

“I stumbled on the site and I have to tell u really incredible the rugs are so beautiful and such a selection they even had a flamingo rug they carry Karastan bargains also clearance I bought 2 runners for my kitchen beautiful animal print which looks like Scalamandre fabric OMG u have to shop the site they also have bedding and home decor”

Posted 8 months ago

“I have purchased several rugs from IR&D with wonderful results. Delivery to my door is fast and so convenient. I like the ease and usability of the website too. I also appreciate I can use the live chat as well as call and speak to an associate that really knows the product! They anre patient and so helpful. The friends I have referred who purchased rugs from IR&D are grateful for the competitive prices as well as the money they save on delivery too. Yep, I’m a fan.”

Posted 8 months ago

“Your customer service far exceeds all the competition. So different in today's retail reality. Thank you so much! Seamless work!”

Posted 8 months ago

“Rugs came in a timely manner and were of good quality.”

Posted 9 months ago

“I'm obsessed with the rug I just ordered by Momeni New Wave # 133. The colors are vivid with an art deco design, more like a work of art. Never been this excited about a rug before.”

Posted 9 months ago

“I truly love my beautiful rug! It is just what I was looking for to put in my beautiful piano room!”

Incredible Rugs and Decor 5 star review on 23rd June 2023

Posted 9 months ago

“We were extremely happy with our first purchase two years ago. About a week ago, we ordered a rug which was delivered a day before a sal for that same rug started to be advertised. Just thought it was strange. They would not honor that new price for us. And, the rug isn’t quality wise what we were hoping for for the price we paid.”

Posted 9 months ago

“I have purchased two rugs from Incredible Rugs and the whole transaction (both times) was efficient and professional. I found the rugs I wanted and they were shipped quickly and received without problem or delay. The prices were good too! Thank you. You have a repeat customer here!”

Posted 10 months ago

“Ordered a sample - and while the sample was pricier than other sights, it was very prompt and getting a refund was super easy. Given so much is online these days and retail stores don’t always have these rugs in stock - this is the best way to shop!! Thank you Incredible Rugs and Decor.”

Posted 10 months ago

“The pictures do not do this rug justice. It is absolutely beautiful and the aquamarine color is the first color you notice. It is hard to judge from the pictures so I ordered a 2 x 3 rug. It didn't show the true beauty of the rug, but on a leap of faith, I ordered the 8 x 11 for my bedroom. You really need to see the larger size to appreciate the attractiveness. I also ordered the 2 x 3 for the entrance of the bedroom. The big plus is this carpet won't show stains due to its pattern. I am beyond satisfied with the rug and the company's service.”

Posted 10 months ago

“Loved the sample process. The samples were large enough to see the fibers, colors and style. Also the “see in your room” was super easy and so helpful. The response time was awesome and all my issues were attended to and resolved quickly. If I need another rug in future I know exactly where to go. Also if I’m asked I will say incredible is the answer. Thanks so much. I’m delighted.”

Posted 10 months ago

“Very pleased with the rug. Brought the room together with the texture and color on new wood flooring.”

Incredible Rugs and Decor 5 star review on 10th May 2023

Posted 11 months ago

“Had to call with a few questions. Call answered promptly and questions answered. Courteous staff.”

Posted 11 months ago

“Rather easy to navigate with functional filters”

Posted 11 months ago

“I had a great experience buying online! Samples were available for purchase so I could be sure of the colors I was getting. Shipping and customer service was great as well! Would definitely but from them again.”

Posted 11 months ago

“Easy to find what I was looking for and very easy to order!”

Posted 11 months ago

“ROBERT was pleasant, professional - full of knowledge and and helpful suggestions.”

Posted 1 year ago

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Incredible Rugs and Decor is rated 4.7 based on 3,891 reviews