Incredible Rugs and Decor Reviews

4.7 Rating 3,881 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
4.7
Based on 3,881 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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I have purchased two rugs from Incredible Rugs and the whole transaction (both times) was efficient and professional. I found the rugs I wanted and they were shipped quickly and received without problem or delay. The prices were good too! Thank you. You have a repeat customer here!
Helpful Report
Posted 9 months ago
Ordered a sample - and while the sample was pricier than other sights, it was very prompt and getting a refund was super easy. Given so much is online these days and retail stores don’t always have these rugs in stock - this is the best way to shop!! Thank you Incredible Rugs and Decor.
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Posted 9 months ago
The pictures do not do this rug justice. It is absolutely beautiful and the aquamarine color is the first color you notice. It is hard to judge from the pictures so I ordered a 2 x 3 rug. It didn't show the true beauty of the rug, but on a leap of faith, I ordered the 8 x 11 for my bedroom. You really need to see the larger size to appreciate the attractiveness. I also ordered the 2 x 3 for the entrance of the bedroom. The big plus is this carpet won't show stains due to its pattern. I am beyond satisfied with the rug and the company's service.
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Posted 10 months ago
Loved the sample process. The samples were large enough to see the fibers, colors and style. Also the “see in your room” was super easy and so helpful. The response time was awesome and all my issues were attended to and resolved quickly. If I need another rug in future I know exactly where to go. Also if I’m asked I will say incredible is the answer. Thanks so much. I’m delighted.
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Posted 10 months ago
Very pleased with the rug. Brought the room together with the texture and color on new wood flooring.
Incredible Rugs and Decor 5 star review on 10th May 2023
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Posted 10 months ago
Had to call with a few questions. Call answered promptly and questions answered. Courteous staff.
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Posted 11 months ago
Rather easy to navigate with functional filters
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Posted 11 months ago
I had a great experience buying online! Samples were available for purchase so I could be sure of the colors I was getting. Shipping and customer service was great as well! Would definitely but from them again.
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Posted 11 months ago
Easy to find what I was looking for and very easy to order!
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Posted 11 months ago
ROBERT was pleasant, professional - full of knowledge and and helpful suggestions.
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Posted 11 months ago
Ordering was very easy and excellent customer service!
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Posted 11 months ago
We've used Incredible rugs numerous times to decorate our home. I've even used them for family Christmas gifting. I've always been very satisfied with our choices but what is "incredible" is their customer service. They will answer any question and from time of order they confirm each piece, how long it will take till delivery and their packaging is impeccable. We love this company and highly recommend them.
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Posted 11 months ago
Easy to use website and discount too !
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Posted 11 months ago
This is the second rug I've purchased from you.. There was a 15 percent off offer that I subscribed to.. The coupon offer was to come to my e mail with a code number. It never came.. All I got was points.. That's not 15 percent that was offered to me. ..poor customer service!
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Posted 1 year ago
Wonderful experience! Rug looks great!
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Posted 1 year ago
Re-decorating my living room. I had replaced my carpet with a new wood floor and needed an area rug. I came across this site and ordered the Karastan Marash Ezine Cream area rug. I couldn't be more pleased with the quality, color and how well it makes my room look !
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Posted 1 year ago
I love my rug. I was expecting a light but I love tha black. I would do it all over again. I will keep my eye open for your rugs. Madolynn Bouton
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Posted 1 year ago
We love our black, white & gray area rug. However, it arrived with an error. The corner gray stitching that goes all around the area rug is cut. It is missing about 1-2 inches. I’m going to try to hand stitch it but I’m disappointed. It’s such a hassle to send the rug back so I hope this works. I expected the rug to be perfect since I couldn’t use the discount for this particular rug company at Incredible Rugs & Decor.
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Posted 1 year ago
I love the rug! It is beautiful. The shop keep me informed of when the rug would be delivered. Excellent service. I will purchase more there!!)
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Posted 1 year ago
Very friendly people. Wrong shipping address was put in and they corrected and handled very promptly!!! Love my rugs they are beautiful.
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Posted 1 year ago
Incredible Rugs and Decor is rated 4.7 based on 3,881 reviews