Incredible Rugs and Decor Reviews

4.7 Rating 3,881 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
4.7
Based on 3,881 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
After searching for a rug and not finding what we were looking for we came across Rugs & Decor. Took a chance on ordering without seeing or touching. We couldn’t be more pleased the rug is exactly as described including the color, communication was fantastic as we were informed of our order each step of the way. Delivery was seamless and we would definitely recommend .
Helpful Report
Posted 1 year ago
True colors to pix online. Great sale. Arrived quickly. I was kept aware of my package’s route to me. Can’t ask for more!
Helpful Report
Posted 1 year ago
Selection, price and communication was great. When I had a question on delivery they called right back with the answer. Very professional and the carpets were just what I wanted.
Helpful Report
Posted 1 year ago
We bought 3 small area rugs . We had an excellent selection to choose from. - all good looking. They are good quality for an excellent price. Ordering was easy and delivery was just as promised.
Helpful Report
Posted 1 year ago
Just waiting for sample to arrive. Sad I’ll miss the sale if I decide to buy.
Helpful Report
Posted 1 year ago
Great service, great price. Thanks!
Helpful Report
Posted 1 year ago
Easy to find what we were looking for At a good price
Helpful Report
Posted 1 year ago
Very pleased with my new rug and your service!!!!
Helpful Report
Posted 1 year ago
I was sent the wrong rug and I’m having a problem returning it because I do not want to pay for the return, even at a discount.
Helpful Report
Posted 1 year ago
Great products. Fast shipping. Easy returns.
Helpful Report
Posted 1 year ago
Personalized service unlike nearly all online transactions. Customer experiences matter.
Helpful Report
Posted 1 year ago
Never bought a rug on line before. Using Incredible was easy. The rug was a very good price. It arrived quickly, as scheduled. It was securely wrapped. Unrolling it was easy. The free pad worked nicely. Incredible had a terrific selection and excellent pricing. Highly recommend this company.
Helpful Report
Posted 1 year ago
Unfortunately I had to make a return, but it was easily facilitated and I will order from Incredible Rugs again!
Helpful Report
Posted 1 year ago
Gorgeous rugs! We got our rugs and absolutely adore both of them. They are beautiful and plush and really pull a room together with great style. Plan on buying more after I finish paying for these. Well worth every penny.
Helpful Report
Posted 1 year ago
Great experience and great product! I can’t say enough good things about this company. I couldn’t believe how easy they made the process. The rug was all I had hoped for. The colors were perfect. The rug was very well made. I love my rug. I would definitely order from this company again.
Helpful Report
Posted 1 year ago
Love our new rugs.....a friend recommended this company after buying several rugs herself and we couldn't be happier. Absolutely beautiful, very good prices and great service and selection!!
Helpful Report
Posted 1 year ago
The folks in this company are from the past when good service was expected and their ability to respond, accommodate and supply good quality is outstanding - more companies would be wise to see how well this company operates - even though their sales of the wonderful carpets must bury them in paperwork. I don't have the 3 carpets that I ordered but I know things will go well - they will make it so. Go Incredible
Helpful Report
Posted 1 year ago
Grace and Rusty were very helpful in helping me select my rugs. I would have to say that the customer service department at incredible rugs and decor has got to be one of the best. The two rugs I purchased I absolutely love, great quality, the colors are spot on and they look fabulous in my rooms. Thank you for providing a great product and service!
Helpful Report
Posted 1 year ago
Love the rug and the discounts
Helpful Report
Posted 1 year ago
Love their products and have just ordered my second Karastan rug! High quality; fantastic customer service and they arrive safely. I have enjoyed the whole experience!
Helpful Report
Posted 1 year ago
Incredible Rugs and Decor is rated 4.7 based on 3,881 reviews