Incredible Rugs and Decor Reviews

4.7 Rating 3,881 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
4.7
Based on 3,881 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Ordering was easy and fast. I received my rug in just a few days.very happy!
Helpful Report
Posted 1 year ago
Shopper beware, i found a beautiful karastan rug for $235 less than on another competitive website. You think it was worth my due diligence? On top of that incredible rugs included a free rug mat. The rug was exactly as represented. vibrant colors with a nice deep pile to walk on. I'm obviously happy with the whole experience. Please check these guys out now!
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Posted 1 year ago
A very good selection and I like the fact I can see the carpet in my own room to decide which I want!
Helpful Report
Posted 1 year ago
Great value! We are thrilled with our purchase. The rug makes our home inviting and comfortable. It was just what it needed.
Helpful Report
Posted 1 year ago
Excellent quality rug and customer service! I am extremely happy with the ease of ordering the rug I had been looking for, the amazing customer service following up on my order. The owner emailed me when I can expect it to be shipped and the delivery date! It was such great service and the quality rug I received will have me coming back to order again.
Helpful Report
Posted 1 year ago
Have not received the rug yet. The tracker said Saturday. Website was very easy to use. Confirmation was sent almost immediately.
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Posted 1 year ago
Very impressed with rug quality and quick delivery
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Posted 1 year ago
Website easy to use to find rugs using their filters. Purchasing process quick and efficient.
Helpful Report
Posted 1 year ago
This is the second time I've purchased a rug from Rugs and Decor! Great prices and quality brands to select from! My rug was delivered within days!!! Love it!
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Posted 1 year ago
Easy to order and everything shipped quickly
Helpful Report
Posted 1 year ago
Rusty and Dilene were VERY helpful in checking on the dye lot for a runner rug I ordered, so that it would match the area rug. Very quick response rime. Also rug shipping was incredibly fast.
Helpful Report
Posted 1 year ago
So helpful— ordered sample and just ordered full-size rug. Samples are a WONDERFUL idea. I would hesitate to make such a big purchase just from viewing on-line.
Helpful Report
Posted 1 year ago
I love the rugs I purchased but wish the company had better communication about the delivery estimate and when the rugs would be delivered. I came home one day to find the rugs on my doorstep with no advance notification or tracking.
Helpful Report
Posted 1 year ago
We were extremely happy & satisfied with the service.
Helpful Report
Posted 1 year ago
Positive experience with this company! I ordered a rug sample and it arrived quickly and in excellent condition. The return/refund process for the sample was seamless. I haven't ordered the actual rug yet, but when I'm ready, I'll likely be ordering from this company.
Helpful Report
Posted 1 year ago
Extremely Satisfied. After visiting several local stores with no luck I stumbled across your website. I ordered a runner and a large area rug (at a significant discount vs. in-store pricing). The delivered product matched the sample provided on the website and the quality was excellent. The website was easy use and the online customer service was extremely helpful. I will be purchasing additional area rugs from Incredible Rugs & Decor.
Helpful Report
Posted 1 year ago
I really like the ‘see it in my room’ feature (although it only seems to work on rectangle rugs. Rounds don’t work) The selection is good. The customer service is exceptional!
Helpful Report
Posted 1 year ago
Great prices and fast service!
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Posted 1 year ago
I called, was connected immediately, and talked to a knowledgeable person! How extraordinary nowadays.
Helpful Report
Posted 1 year ago
The purchase was what it should be. Effortlessly and complete. Look forward to seeing the rug to seeing our new rug….
Helpful Report
Posted 1 year ago
Incredible Rugs and Decor is rated 4.7 based on 3,881 reviews