Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.71

4.7 Rating 3,893 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,893 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 8th April 2024

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong rug and I’m having a problem returning it because I do not want to pay for the return, even at a discount.”

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Posted 1 year ago

“Great products. Fast shipping. Easy returns.”

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Posted 1 year ago

“Personalized service unlike nearly all online transactions. Customer experiences matter.”

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Posted 1 year ago

“Never bought a rug on line before. Using Incredible was easy. The rug was a very good price. It arrived quickly, as scheduled. It was securely wrapped. Unrolling it was easy. The free pad worked nicely. Incredible had a terrific selection and excellent pricing. Highly recommend this company.”

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Posted 1 year ago

“Unfortunately I had to make a return, but it was easily facilitated and I will order from Incredible Rugs again!”

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Posted 1 year ago

“Gorgeous rugs! We got our rugs and absolutely adore both of them. They are beautiful and plush and really pull a room together with great style. Plan on buying more after I finish paying for these. Well worth every penny.”

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Posted 1 year ago

“Great experience and great product! I can’t say enough good things about this company. I couldn’t believe how easy they made the process. The rug was all I had hoped for. The colors were perfect. The rug was very well made. I love my rug. I would definitely order from this company again.”

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Posted 1 year ago

“Love our new rugs.....a friend recommended this company after buying several rugs herself and we couldn't be happier. Absolutely beautiful, very good prices and great service and selection!!”

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Posted 1 year ago

“The folks in this company are from the past when good service was expected and their ability to respond, accommodate and supply good quality is outstanding - more companies would be wise to see how well this company operates - even though their sales of the wonderful carpets must bury them in paperwork. I don't have the 3 carpets that I ordered but I know things will go well - they will make it so. Go Incredible”

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Posted 1 year ago

“Grace and Rusty were very helpful in helping me select my rugs. I would have to say that the customer service department at incredible rugs and decor has got to be one of the best. The two rugs I purchased I absolutely love, great quality, the colors are spot on and they look fabulous in my rooms. Thank you for providing a great product and service!”

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Posted 1 year ago

“Love the rug and the discounts”

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Posted 1 year ago

“Love their products and have just ordered my second Karastan rug! High quality; fantastic customer service and they arrive safely. I have enjoyed the whole experience!”

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Posted 1 year ago

“Excellent customer service, beautiful area rug, quick deliver with constant updates on order and delivery status. Randy was great to work with on this order.”

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Posted 1 year ago

“I have been searching for this rug for 7 months! I already bought the 9’x12’ rug and I love it. The place I bought it from did not have the runner but they said 6 months they would. Still nothing. So I expanded my search and I’m so excited to see it on your site!! Thank you! And the ordering was very simple. No problems.”

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Posted 1 year ago

“Great email communications. Phone inquiries were answered by someone who was very knowledgeable and articulate. Products were shipped by Fedex and UPS and arrived in pristine condition. Competitive prices. I would use Incredible Rugs and Decor again.”

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Posted 1 year ago

“Shopping experience was extremely pleasant. Daline was very helpful and answered every question I had about rug size and depth,, shipping, warranty, pad. She was exceptionally helpful and I appreciated all of her help.. Thank you”

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Posted 1 year ago

“Second rug I have ordered from Incredibkr Rugs! They do a great job with delivery, quality and pricing. I’m eagerly awaiting the arrival of my second order. Thanks to this great company!”

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Posted 1 year ago

“Great quality, price and service!!”

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Posted 1 year ago

“Ordering was easy and fast. I received my rug in just a few days.very happy!”

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Posted 1 year ago

“Shopper beware, i found a beautiful karastan rug for $235 less than on another competitive website. You think it was worth my due diligence? On top of that incredible rugs included a free rug mat. The rug was exactly as represented. vibrant colors with a nice deep pile to walk on. I'm obviously happy with the whole experience. Please check these guys out now!”

Helpful Report

Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 3,893 reviews