Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.71

4.7 Rating 3,893 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,893 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 8th April 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the pattern in this rug but the colors are not what was shown in the online shop. Dissapointed.”

Helpful Report

Posted 5 months ago

“Ordered rug in January 2024. House being built so my mistake for not opening the rug to check it out. Unfolded it yesterday and guess what? They shipped me the wrong rug. Now I’m stuck! If you can’t get and order right, you are either INCOMPETENT or you just DONT CARE! That’s why you deserve ONE STAR! I’m never ordering again from this company.”

Helpful Report

Posted 6 months ago

Hi Andres, we were unaware of any issues with your order and we'll be happy to get this resolved for you. Our Customer Care Team will reach out to you, shortly. Thank you.

Posted 5 months ago

“The rug that I received doesn’t look like the picture at all. The rug I thought I was purchasing had a beautiful pattern. The rug that I received has no discernible pattern. It looks like a cheap pixilated random pile of colors.”

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Posted 6 months ago

“As of now, the large rug was defective and the smaller white rug was received dirty as if someone dragged it on the edge. I will contact you and discuss the defective areas with photos. Otherwise, it was a good experience.”

Helpful Report

Posted 1 year ago

“They sent me a defective rug. They are giving me a run around about returning it. I’ll never do business with them again.”

Helpful Report

Posted 1 year ago

“I was sent the wrong rug and I’m having a problem returning it because I do not want to pay for the return, even at a discount.”

Helpful Report

Posted 1 year ago

“We have bought at least 4 rugs from Incredible Rugs and have been extremely happy with the rugs and the service. In July we ordered another rug. It is December and we had to send numerous emails to find out when our rug was bring delivered. We find out today it is not coming in December but it is backordered to May next year. They have had my money since July. Shocking customer service and we will not be ordering again from this company. Be aware future customers.”

Helpful Report

Posted 1 year ago

“The rug was not going to work in my space. It looked a whole lot better on “picture this in my room”. To send it back (discounted freight I might add) they are charging me $190.00. Not happy, especially since I ordered a rug pad that I assume will cost me another huge fee to send back.”

Helpful Report

Posted 1 year ago

“I am NOT happy! I ordered several gorgeous Kas wool area rugs, one was ordered in early Sept and was in stock. It is now 2 months later, I called, no one returned my calls, still no rug but there was no delay in charging my cc in full! Would I recommend your services! No!”

Helpful Report

Posted 1 year ago

“They are very efficient, prompt and professional. They have the best prices. I highly recommend Incredible Rugs and Decor!”

Helpful Report

Posted 1 year ago

“I tried for two days to get a payment to go through and it wouldn’t. I tried to call -no answers. So I went to another site and purchased.”

Helpful Report

Posted 1 year ago

“This rug has been vacuumed over 20 times and still sheds like it’s day 2. This rugs quality is terrible. I paid over $1000 dollars and nobody can sit on the rug because it sheds all over our clothes. Playing with the grandkids is a no no. Should of returned this rug right away”

Helpful Report

Posted 1 year ago

“I am sad to say it was so confusing to be told it would not be shipped for awhile and it was on back order and it did not include a pad, when I ordered it said included the pad, and it was in-stock! now I see its coming for China, I'm thinking I'm not going to see this rug for quite awhile. They say it was shipped but I feel it was just to satisfy me for now. coming for China is not hopeful”

Helpful Report

Posted 1 year ago

“I wanted to business with this company as I really like their website. They advertise a 112% price match. If you look at the details, it really isn't 112% . . . . just do the math. When I contacted them to price match a rug, they stated that the other online company had made a mistake in their pricing and they wouldn't price match! Well isn't that convenient! At a 35% difference in price, I purchased from the other company. That's really no problem, but I feel this is sleazy marketing.”

Helpful Report

Posted 1 year ago

“Have not recent rug yet. Ordered last Sunday”

Helpful Report

Posted 2 years ago

“No. Been waiting over a week for return info to be emailed. Called twice!”

Helpful Report

Posted 2 years ago

“I've never received the product I ordered.”

Helpful Report

Posted 2 years ago

FedEx is showing a delivery date of Monday, 1/21/2022, for your order. Fedex and UPS may change the delivery dates if issues arise (weather has been an issue this week), but you can contact FedEx with your tracking number (554844857473) or call our Customer Service, to issue a lost package tracer if the order does not arrive after a few more days in transit. Thank you.

Posted 2 years ago

“My rug never arrived.”

Helpful Report

Posted 2 years ago

“The rug we received did not look like thepicture. It was CONSIDERABLY darker and a big disappointment”

Helpful Report

Posted 2 years ago

“Quick and easy. Its worth checking out this vendor. Their website is well organized to narrow your search, necessary because the inventory is huge. We are happy with our rugs which are a reasonable likeness to the website portrayals. The prices are good and delivery, if you order something in stock, is surprisingly prompt.”

Helpful Report

Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,893 reviews