Incredible Rugs and Decor Reviews

4.73 Rating 2,482 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

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1514 S. Main St.

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Ordered my rug. They immediately told me it was in stock and in a couple of days they shipped it and gave me a tracking number. The rug was delayed by ups due to the Texas storms so Matt checked where it was from his end and let me know immediately that it was on its way again. Rug arrived in perfect condition and is exactly as I ordered.

I’m a very satisfied customer and would order from them again.
Posted 1 hour ago
Fantastic website!
Posted 2 hours ago
I love this company! They keep you informed all along the way with the status of the order and expected delivery. And if there is a question, they are prompt to respond!
Posted 5 hours ago
I love my rug! It's so thick and cozy feeling as you enter our home. Love the quality and color.
Posted 20 hours ago
I had a wonderful experience. Everyone was so helpful when I picked a rug that was on back order and then changed my mind! I was able to easily switch my order with no hassle and customer service responded extremely fast and was supportive. Then, I received the rug I wanted early and it is beautiful. I was given great tips for care of my rug and I absolutely love it. Will definitely shop here again!!
Posted 22 hours ago
Easy website to use! Easy ordering and great updates from company about shipping and arrival!
Posted 1 day ago
I had a picture and idea of what I wanted. I pulled a genie out of a bottle!! The exact thing I was looking for, complete perfection.
Posted 1 day ago
Great to be able to reach a customer service representative easily through chat when you have questions. Prompt in responding which is appreciated. Site is also easy to navigate.
Posted 1 day ago
I had a specific rug manufacturer that I was looking for and Incredible Rugs and Decor carried their rugs. I have 16 yr old rugs from this manufacturer and they are still in great shape.
Posted 1 day ago
Highly recommend. Responsive staff and fast service! Following months of on-line shopping, Best available price.
Posted 1 day ago
Very easy to use website. Product shipped quickly. Still waiting to get it in the next couple of days.
Posted 1 day ago
I LOVED the ability to see the actual rug in the room! That was extremely helpful and sealed the deal with buying from you! What a great idea!
Posted 1 day ago
Steph kept me informed the entire time of the process. Responded quickly to all questions I had.
Posted 1 day ago
Matt was very helpful. Gave me pros and cons of each of the rugs I was considering!
Posted 2 days ago
So far, so good! Matt was patient with all my questions and most helpful and efficient!
Posted 2 days ago
We had a problem with shedding from a Karastan rug purchased from Incredible Rugs and Decor. The customer service representative was very helpful and patient dealing with our problem. Ultimately it was decided that the rug would be replaced with a new rug at no added cost. Very satisfied!
Posted 2 days ago
A very easy process, I received a confirmation and “thank you” for my order, and have received status updates. To date, my experience has been very favorable!
Posted 2 days ago
I cannot rave enough about Incredible Rugs. The rug is gorgeous, and the process was flawless. Thank you so much!
Incredible Rugs and Decor 5 star review on 2nd March 2021
Posted 2 days ago
Very happy!
Posted 2 days ago
Did a good job and matched our rugs
Posted 2 days ago
Incredible Rugs and Decor is rated 4.73 based on 2,482 reviews