Indow Reviews

4.5 Rating 1,489 Reviews
87 %
of reviewers recommend Indow
4.5
Based on 1,489 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Indow Reviews

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Indow 5 star review on 17th March 2024
Elizabeth H
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 7th November 2023
Imogene S
Indow 5 star review on 9th October 2023
Miriam L
Indow 5 star review on 7th October 2023
Tamara S
Indow 5 star review on 7th October 2023
Tamara S
102
Anonymous
Anonymous  // 01/01/2019
Indow service and product is good. Reduced outside noise considerably.
Helpful Report
(Self-Measure) - Posted 3 months ago
Hi Thomas, Thanks for taking the time to review us, we're happy to hear the inserts are adequately reducing the noise!
Posted 1 month ago
I am very grateful to have found and purchased Indow dor several problematic windows in my 1909 house. Wanting to retain the stained and other leaded design windows but making them more weather efficient, Indows solved the problem. I just popped them in and viola! Service was also terrific. I do have to adjust the seal occasionally on one of the picture windows but it is no problem.
Helpful Report
(Self-Measure) - Posted 5 months ago
Mary, Wow, your historic windows look amazing and the Indows certainly are an excellent compliment. We're always striving to serve folks as best we can and are very happy to have worked with you on better insulating your home! Thank you for your kind words.
Posted 5 months ago
The ordering process was smooth and easy. Window arrive we'll packed and clean. Installation was easy but the safety chains make no sense.
Helpful Report
(Self-Measure) - Posted 5 months ago
Hi Sam, Thanks for taking the time to leave us some positive and constructive feedback! Safety chains or no safety chains, we're happy everything arrived safely and is fitting to your liking. Please reach out if you need any help with the accessory hardware :)
Posted 5 months ago
Almost everything goes great but it looks not effective for low frequency noise. Maybe lower frequency noise can penetrate wall, which a window can not block it. Packaging and shipping are beyond expected.
Helpful Report
(Self-Measure) - Posted 7 months ago
The Indow inserts are doing a great job reducing the jet noise in my bedroom. I can finally get a full night's sleep. The process of ordering the product has been a long and difficult one. The website for entering measurements is not intuitive. I needed to call my sales rep to walk me through the process. The laser measuring device is impossible to use, especially with the blinds that I had in my windows. Once the inserts arrived there was another challenge. 3 inserts were in 1 box. It was VERY heavy. Trying to get the box from my porch into the house was difficult and I could have injured myself. Please send each insert individually. The quality of the inserts could be better. The rubber seals, especially the edges are not well made. The frame of one of the inserts had glue on it and it took 20 minutes to remove. Installing the inserts is not easy. The chain brackets are impossible for a consumer to install. I tried but gave up. I think that the inserts do their job well, but the design needs work. There must be a better way for the inserts to fit into the window frame. I would recommend this product because it does a great job reducing sound. But for consumers that are not handy, this product would be very hard to order and install. I think that having a network of installers in major cities would be helpful.
Helpful Report
(Self-Measure) - Posted 7 months ago
Delivered as promised Sizing was slightly off but ok Easy to install. Quality of materials was excellent Works well on high frequency noise not as good with rumble tire noise I would buy again
Helpful Report
(Self-Measure) - Posted 7 months ago
Delivery went well, installation was easy, but The insert are still overmatched with train noise from across the street
Helpful Report
(Self-Measure) - Posted 9 months ago
We are sorry to hear that you are not experiencing the sound reduction that you expected. All sound environments are unique and sometimes variables such as wall construction materials can necessitate further soundproofing methods to achieve the desired sound reduction. As always, we stand ready to ensure that you are maximizing the sound reduction properties of the inserts.
Posted 9 months ago
Good quality window inserts. Easy to install. Unfortunately, doesn't do much to block road noise that I was hoping it would help with. Website is clear on the uses so I can't say it was false advertising, just buyer error.
Helpful Report
(Self-Measure) - Posted 10 months ago
Thanks for the review. We are glad to hear that you are happy with the quality of the inserts. Thanks also for mentioning the ease of installation. We are sorry to hear that you are not experiencing the noise reduction level you had hoped for. In many situations, troubleshooting the fit of the inserts can be effective in increasing the sound reduction properties. We are happy to help with that. Sometimes, due to the many variables at play in each unique sound environment, other soundproofing measures need to be implemented in conjunction with our inserts in order to receive the desired level of sound reduction.
Posted 10 months ago
The measurement process was overly complicated - I understand the desire to get a tight fit into not perfectly square windwos, but a 17 page manual for something you can accomplish with math felt unnecessary. I also found the interface to be a bit challenging to work with when inputting fractions that necessarily had to be rounded but the system didn't like my entry. Otherwise, the inserts themselves fit well, very tight, noticeable noise reduction. I am so satisfied with them that I am considering placing another order (depending on whether I want to also spend the money to change window treatments).
Helpful Report
(Self-Measure) - Posted 10 months ago
Hi Jillian, We appreciate your candor and feedback regarding the measuring process, we're constantly working to find ways to improve the experience for customers and do take your comments to heart. Thanks for the kind review. We're proud to deliver comfort and quiet to your home and hope we can continue to provide even better service in other rooms!
Posted 10 months ago
The Indows are well-made, fit reasonably well (the corners are a bit off), and seem to be providing both sound and thermal insulation, as predicted. We haven't had them installed long enough to form a solid impression of their performance in both areas. The design fits perfectly with our 110 year old windows and we hardly notice the inserts at all. The packaging involved in the shipment was a bit daunting (lots of cardboard, wood, straps, etc.) and I'm not sure how we would have handled it if we had ordered more than 4 windows. Probably would have had to hire a Task Rabbit or someone similar.
Helpful Report
(Self-Measure) - Posted 11 months ago
Hey Bob, Thank you for sharing your Indow experience. We are glad to hear that the Indows are performing well so far and that the design blends aesthetically with your historic windows. Invisibility is one of our unspoken superpowers! We'll reach out to you about getting the corners fitted just right :) We understand that packaging can sometimes be bulky. Our consistent efforts to make sure inserts are well-protected in transit have lead to our current packing methods. We've taken note of your feedback to improve our packaging to make it more manageable. Hopefully you can find a way reuse or recycle it in your area. We appreciate your business and hope that the Indows continue to meet your expectations as they settle in over time.
Posted 11 months ago
Great communication and great service from start to finish I was very skeptical at first, but the inserts do work. We live on a very busy street with a large window facing the street. It definitely reduced the sound transmission through the window and we were able to tell the difference right away. Installation was super easy. Just make sure you take your time to measure the openings. Once delivered you just put them in place and enjoy the difference.
Helpful Report
(Self-Measure) - Posted 11 months ago
Hey Garret, Thanks for recognizing our aim to provide transparent and efficient processes and communication. We understand that skepticism is natural, but we're glad to know that the inserts proved to be effective. It's also great to hear that the installation process was simple for you. Thank you for taking the time to measure the openings carefully, as this is a crucial step in ensuring the inserts fit properly. We're happy to have made a positive difference in your home and we appreciate your recommendation!
Posted 11 months ago
These windows have made a noticeable difference for traffic noise coming into our bedroom.
Helpful Report
(Self-Measure) - Posted 1 year ago
Denny, Thanks for the review. We are so happy we could bring some necessary quiet into your home. Enjoy the peaceful sleep. Thanks again.
Posted 1 year ago
I ordered Indow window since I live near the train tracks and train noises are always a bother in the morning. It helped reduced most of the noise but not all of it. I can make do with what I got. Everything was pretty straightforward with installation and measuring. Although the delivery service was pretty bad. It gave me a time frame to work with. I come find out that they came 10 minutes earlier than the time frame and dropped the Indow window off at the wrong house. They dropped it off at the house across from me. Good thing I found it in their driveway. All in all. Good windows but bad delivery service.
Helpful Report
(Self-Measure) - Posted 1 year ago
Thanks for the review. While we are happy that the inserts arrived safely and are performing well, it is frustrating to hear that the shipping partner did not meet your (or our) expectations with delivery. We appreciate your patience and share your frustration. While we don't have direct control over the actions of the carrier, we will certainly share the feedback with them and work to ensure this experience does not repeat itself. Once again, we appreciate your business and your patience.
Posted 1 year ago
The windows fit perfect and look amazing! However as a noise reduction they are just ok. The noise is reduced but not to the level advertised. I tried the music behind the window and it only reduced it by maybe half not completely as shown in the YouTube video on the web page. I still here my neighbors next door.
Helpful Report
(Self-Measure) - Posted 1 year ago
Ian, Thanks for the feedback. We are sorry to hear that the sound reduction is not what you had expected. Due to the many variables in each unique sound environment, results will vary. Sounds can enter through other areas of the room other than the window areas and some frequencies (extremely low frequencies especially) are more difficult to mitigate. We are glad you like the look and design of the inserts. We are happy to troubleshoot further about other strategies for getting better sound reduction in your home. Sometimes other soundproofing is necessary in conjunction with our inserts to provide the desired results.
Posted 1 year ago
Pleased with the noise reduction after the Indow inserts were put into place.
Helpful Report
(Self-Measure) - Posted 1 year ago
Hi James, Thanks so much for the positive review. We're happy to know they've made an improvement and brought you some respite from the traffic noise!
Posted 1 year ago
I was hoping it would block more noise ( especially gas powered leaf blowers ) but it does make a difference. It was easy to install and definitely a good value for the money. Sales and service did a very good job.
Helpful Report
(Self-Measure) - Posted 1 year ago
George, Thanks for taking the time to leave a review. We are happy to hear that the inserts have helped reduce the outside noise. We take pride in our high level of service, so it great to have that be recognized as well. Thanks again for your business and the feedback.
Posted 1 year ago
The acoustic indow product helps but didn’t didn’t reduce the outside noise as much as I had expected. Easy to install with two people. Delivery timing was lengthy but expected.
Helpful Report
(Self-Measure) - Posted 1 year ago
Michael, Thanks for the review. We are happy to hear that the inserts have helped with the sound. We are happy to help troubleshoot the fit of the inserts to ensure you are maximizing the sound reduction. Thank you for mentioning that an extra set of hands can be helpful for installation, especially on larger inserts. We appreciate the mention of the delivery timing. While the state of the shipping industry is improving, we are still seeing bottlenecks and delays due to staffing and other logistic issues. As always, we are doing what we can to help facilitate this process and minimize issues. Thanks again for your business and the feedback.
Posted 1 year ago
Definitely quieter. I wish they could be manufactured faster and shipped much quicker. We had an issue with the delivery company having the wrong phone number and delaying delivery several weeks.
Helpful Report
(Self-Measure) - Posted 1 year ago
Michael, We are glad to hear that the inserts were able to bring some necessary quiet into your home. We appreciate the feedback about lead times and shipping issues. Our lead times are now 3-4 weeks from order. We are constantly looking for ways to reduce them further while maintaining the excellent quality that we are known for. The shipping industry has been under tremendous strain and, though conditions are improving, we are still seeing issues with delayed delivery. We are doing what we can to facilitate communication with our shipping partners to avoid and correct issues. We understand the impact this has on the customer experience and will continue to work prevent and minimize shipping complications. Thanks again for your business and your thoughtful feedback.
Posted 1 year ago
Excellent product, well made. Fit perfectly. Very expensive and took too long to receive. I object to the company charging me two months prior to shipping the items. Customers should not be charged until the work begins, at the earliest.
Helpful Report
(Self-Measure) - Posted 1 year ago
Hi, We value your feedback and are happy to hear about your positive experience with the fit and overall quality of the Indows. We genuinely appreciate your patience waiting for inserts to be custom manufactured and delivered, and working with us closely to properly size your inserts. Upon investigation, it looks like additonal measurements updates that were sent to us after your order was placed may have caused a slight delay in production. We apologize if that was frustrating. Beyond custom sizing, materials procurement and commitment, there are a number of factors that behoove us to require up-front payment from our customers. Thanks so much for trusting us to deliver a professional solution for your insulation and noise reduciton needs.
Posted 1 year ago
The product is great. I would like to see the measurement process changed. It should be laser measured only, the hand measure is not accurate enough. Even the laser measure needed the assistance of an Indow staff to get 4 of the windows right. I almost gave up because the measure process was so cumberson.
Helpful Report
(Self-Measure) - Posted 1 year ago
Chris, Thanks for the review. We are happy to hear your are pleased with your purchase. We also appreciate the feedback regarding the measurement process. We are always looking to improve processes to make things easier aa well as more accurate.
Posted 1 year ago
Indow is rated 4.5 based on 1,489 reviews