Inspection Support Network (ISN) Reviews

Name: Inspection Support Network (ISN)
Address: 411 1st Ave S., 501, Seattle, California
Rating: 4.93

4.9 Rating 1,253 Reviews

99 %

of reviewers recommend Inspection Support Network (ISN)

Company Reviews

Metrics

Info

4.9

Based on 1,253 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Inspection Support Network (ISN):

The Inspection Support Network is the industry’s most trusted home inspection software solution.

With an incomparable portfolio of easy-to-use tools, ISN enables inspectors to simplify, streamline, and grow their businesses. Whether you’re a sole proprietor or have a team of 50, ISN can help you build your brand, automate your workflow, and manage your customer and agent relationships.

Visit Website

Phone:

(800) 700-8112

Email:

help@inspectionsupport.com

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Inspection Support Network (ISN) 5 star review on 9th April 2021

Daniel B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so confused! Trying to get started and set up is crazy confusing.”

Helpful Report

Posted 1 year ago

Hi Mike, We're sorry to hear that your system setup has been confusing! Feel free to reach out for any assistance around this using our Live Chat feature located in the Help tab of the dashboard. We're also available by phone at (800) 700-8112. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 year ago

“In the 12 years I have been working with ISN I have never had a more disappointing experience. Normally the entire team goes over and above to assist, but today Aura advised she would only assist me with something I needed in ISN by learning how to do it myself. Normally we handle the majority of the work ourselves, but I was wanting to add items to the excluded items on the order form, and subsequently on the inspection agreement. Since this forms part of a legal document I wanted to ensure it was completed correctly. With a large team of inspectors, any extra assistance is always valued and appreciated. I would love to speak further with someone on this. This is the first one star I have ever submitted with ISN the rest have all been five star.”

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Posted 1 year ago

“Couldn’t solve problem, solved on my own.”

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Posted 1 year ago

“I was looking for help with setting something up. It took to long between responses, literally almost taking a whole day. Than I suggested we talk and support agreed and they never responded or confirmed the time until another whole day later. Horrible service. If we're gonna chat than at least reply within a minute not 20 mins later each time. Chat is useless.”

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Posted 2 years ago

“Overpriced and outdated technology.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for the review. We'll be sure to escalate your feedback. Feel free to reach out for any assistance around the system. Thank you for being a part of the ISN Family! The ISN Team

Posted 2 years ago

“After the huge initial time investment in setup and debugging, I got complaints from clients that they are being solicited because ISN sold their contact info.”

Helpful Report

Posted 2 years ago

Hello, thank you for sharing this feedback with us. We would love to connect with you regarding this as ISN doesn't sell client information. We have many configurations with partners and there was likely a misunderstanding on how one of them is set up. Feel free to reach out to us to discuss further and get your account set up correctly! (800)700-8112 help@inspectionsupport.com

Posted 2 years ago

“Price went up by 50%”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. We recently updated our pricing and we are super excited about what’s to come! While we did increase our price per inspection, we also decreased our monthly minimum by 50%. These small changes will allow us to add new, highly anticipated benefits like a mobile app, weekend support and more. As an ISN user, you also have the opportunity to get inspection fees waived by joining the Porch Gold program, which is a great way to boost your online presence and to add value for your clients and agents. You can reach out to us at 800-700-8112, send an email to help@inspectionsupport.com, or open up a live chat and we would be happy to talk through any questions or concerns you have. Thanks again for sharing your feedback, we value your opinion. Best, The ISN Team

Posted 2 years ago

Inspection Support Network (ISN) is rated 4.9 based on 1,253 reviews