Inspection Support Network (ISN) Reviews

Name: Inspection Support Network (ISN)
Address: 411 1st Ave S., 501, Seattle, California
Rating: 4.92

4.9 Rating 1,251 Reviews

99 %

of reviewers recommend Inspection Support Network (ISN)

Company Reviews

Metrics

Info

4.9

Based on 1,251 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Inspection Support Network (ISN):

The Inspection Support Network is the industry’s most trusted home inspection software solution.

With an incomparable portfolio of easy-to-use tools, ISN enables inspectors to simplify, streamline, and grow their businesses. Whether you’re a sole proprietor or have a team of 50, ISN can help you build your brand, automate your workflow, and manage your customer and agent relationships.

Visit Website

Phone:

(800) 700-8112

Email:

help@inspectionsupport.com

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Inspection Support Network (ISN) 5 star review on 9th April 2021

Daniel B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been encountering some persistent challenges with ISN for the past few months. Each morning when I log into the system, I consistently experience freezing issues, necessitating me to reach out to tech support via the chat bubble for assistance. On a positive note, the tech support team has been consistently helpful and supportive. It's interesting to note that due to my daily interactions with them, I've developed a sense of familiarity with the team, which is quite unexpected. Over the course of this period, we've tackled a variety of issues together, some of which remain unresolved. These issues include difficulties in adding, removing, deleting, canceling, or reordering appointments on the calendar. Such glitches can be particularly frustrating, especially when trying to coordinate with clients during phone conversations. Furthermore, the system has proven to be problematic in terms of switching unscheduled appointments to scheduled ones. Additionally, issues have arisen when attempting to upload secondary inspection reports, such as those related to sewer and mold, to appointments. Problems related to processing client payments via credit card and the subsequent delay in updating the order status to "paid" have also emerged, potentially resulting in negative reviews due to delayed inspection report deliveries. Another issue pertains to the system's refusal to accept electronic signatures from clients on inspection agreements, causing further delays in the report delivery process. The system has also posed challenges when attempting to add inspectors to appointments, among other issues. I must commend the exceptional efforts of the tech support team members, including Gala, Carlos, Guillermo, Aura, Diego, Jose, Jeffrey, Julian, Elsi, and Antonio. They have consistently provided outstanding assistance throughout these trying times. While I appreciate the support of the tech team, I must express my frustration with the daily disruptions caused by ISN. These disruptions have undoubtedly affected my business operations, and I eagerly anticipate a resolution to these issues. I remain hopeful that ISN will soon return to functioning smoothly, allowing me to focus on my business without interruptions.”

Helpful Report

Posted 6 months ago

Hi John, We really appreciate the honest feedback! We'll be sure to get this in front of our management and engineering team. Feel free to reach out with any other questions or concerns. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 6 months ago

“Technician was not able to find a solution for the issue.”

Helpful Report

Posted 2 years ago

Hello Carmen, We would love to connect with you regarding this. We have many configurations and system functionality, most of which are by design. Feel free to reach out to us to discuss further! (800)700-8112 help@inspectionsupport.net

Posted 2 years ago

Inspection Support Network (ISN) is rated 4.9 based on 1,251 reviews