Inspection Support Network (ISN) Reviews

Name: Inspection Support Network (ISN)
Address: 411 1st Ave S., 501, Seattle, California
Rating: 4.92

4.9 Rating 1,251 Reviews

99 %

of reviewers recommend Inspection Support Network (ISN)

Company Reviews

Metrics

Info

4.9

Based on 1,251 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Inspection Support Network (ISN):

The Inspection Support Network is the industry’s most trusted home inspection software solution.

With an incomparable portfolio of easy-to-use tools, ISN enables inspectors to simplify, streamline, and grow their businesses. Whether you’re a sole proprietor or have a team of 50, ISN can help you build your brand, automate your workflow, and manage your customer and agent relationships.

Visit Website

Phone:

(800) 700-8112

Email:

help@inspectionsupport.com

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Inspection Support Network (ISN) 5 star review on 9th April 2021

Daniel B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer representative Gala didn't seem very knowledgeable about the Repair estimator. I also wanted to speak to a supervisor about why this repair estimator wasn't automatically ventured or reminded to upload the report. I am aware that you're supposed to upload a PDF, but I would recommend either a reminder or a feature where it automatically uploads the report for the repair estimator. Also I have informed gala that I was on a mobile device, and never was I am form to go to the website and order to upload this PDF report. We must have better phone communications to understand what the client is asking for. John”

Helpful Report

Posted 9 months ago

Hi John, Fantastic! We're glad to see that our support team was able to help you earlier this week. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 8 months ago

“Very slow to respond, but I fixed myself”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for the feedback. Feel free to reach out with any future questions around the system. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 year ago

“Was a bit frustrated that the person did not share that there was a problem with with system and tried to make it as if it was something we did. Only when we called them out on it, did they admit something was amiss. That was disappointing.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for the feedback! We're glad to hear that we were able to get to the bottom of your issue. It appears that the issue at hand was apart of a larger misfunction within the system. We appreciate the transparency about the error, we've addressed it with our team. Feel free to reach out for any further assistance. The ISN Team

Posted 1 year ago

“Finally figured out my issue.”

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Posted 2 years ago

Hi there! We're glad to hear that your issue is resolved, let us know if we can assist with anything further! Best, ISN Support

Posted 2 years ago

“Not as good as it was. Very difficult to get answers compared to my past experiences.”

Helpful Report

Posted 3 years ago

Hi Rory, Thank you for sharing this feedback with us. ISN has grown very quickly in the past several months, to the point where we have had to hire some new support staff to keep up! As soon as the new team members are scaled up, you can expect quicker response times going forward. Someone from our support team will be reaching out to you this morning to see if there is anything that we can do to assist you today, so be on the lookout for a phone call. Again, we appreciate you sharing your experience with us, and appreciate your business!

Posted 3 years ago

“There are small things that could change to make it smoother. Like be able to add a calendar event from the calendar.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your Review. We're sorry you're not satisfied with the current level of calendar functionality. A member of our support team has contacted you to collect additional feedback and raise this with our Developers. We appreciate you letting us know of this shortcoming and will try to address it in a future release!

Posted 3 years ago

Inspection Support Network (ISN) is rated 4.9 based on 1,251 reviews