Instacart Reviews

1.4 Rating 9 Reviews
11 %
of reviewers recommend Instacart
1.4
Based on 9 reviews
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Anonymous
Anonymous  // 01/01/2019
They substitute items that I don’t want even though I specify no substitutions- refund only. Then I have to waste 45 minutes to get a refund from them. This has happened three times in a row. It is a bait and switch, They stupidly think I won’t notice or spend the time calling for a refund. Beware.
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Posted 3 months ago
They have no honor. At least 40% of all orders have minor to MAJOR issues, and after the first several they refuse to stand behind their... well let's call it a service for the time being. They blame their clients for reporting THEIR OWN mistakes and won't make good on them past a certain point. STAY AWAY!
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Posted 11 months ago
AWFUL! No one ever even told me that I would be missing items. I was charged for the missing items. I HATE you! You broke my heart because I trusted you. Shame on you for your poor service!
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Posted 1 year ago
Insta-cart fulfilled an order from Kroger for me. The driver hit my fence and caused almost $400 worth of damage. Insta-cart refused responsibility because I did not get video of the incident. If you have to use their service, make sure you have cameras rolling on the driver at all times!
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Posted 2 years ago
I never received my order. Even though it said it was delivered. I was randomly charged for $150 of a special request item that I never requested and I’ve been waiting for 3 hours for something that isn’t coming?!? I was supposed to be provided a refund from my last issue experience that I have not received and was to be credited $25 which I never received.
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Posted 2 years ago
As I'm sure most others feel, Instacart has been essential since the COVID pandemic. I've been using them since Nov 2019. More so since quarantine. The only thing I would change would be to allow people who, like me, are using temporary EBT during this difficult time, be able to use that EBT through Instacart. Amazon allows EBT use there, so it is possible. Most of the dashers (shopper/delivery people) do a good job.
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Posted 3 years ago
If your goal is to not have to go to the store. Forget it. They only get about half the stuff you wanted and you will have to go to the store to get it.
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Posted 3 years ago
This was my worst experience with instacart. They substituted many items that I did not like. There were Items that we’re not in the delivery but I was charged for In the original computer input. There was no receipt in the delivery. They usually deducted the items that were not delivered on the receipt. My charge item was exactly what I had listed. So I paid for items I didn’t receive.
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Posted 4 years ago
Placed my order, my order was shopped and then I got an email saying it was delivered. It wasn't. No one at Instacart seems to know what happened. No one is helping me, saying the next available delivery date is 2 days away. How they think that is acceptable is beyond me.
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Posted 5 years ago
Instacart is rated 1.4 based on 9 reviews